Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5. once completed the rear (main) camera shows only a black screen. the front facing camera seems to work fine. other apps don't seem to be able to use the rear camera. There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot. My phone seems to be at room temperature. Also the flashlight does not work. I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera


This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.


I have restored my phone and turned it off and on, but nothing has worked.


anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

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Question marked as Top-ranking reply

Posted on Oct 26, 2015 10:12 AM

BRIEF SUMMARY: I had this problem with my iPhone 5 and I solved it by having the camera/flash unit replaced for $65 at a repair shop


LONGER VERSION: I updated my iPhone 5 to iOS9 several weeks ago. After a few weeks of normal use, I experienced the same problem described by others in this thread (rear camera and flashlight stopped working). I read all posts in this thread, and many others, looking for solutions. I tried everything in this thread, and from other sites (including all sorts of button-press and restart combinations; different types of restores; physically pressing on the rear camera, etc.). None of these things worked.

I went to a local repair shop (I googled "iPhone repair" in my city; there is no apple store near me). The repair shop replaced the rear camera and the flash (apparently they come as a unit). It cost $65 plus tax, and the repair took a few hours. The technician speculated that a short that was affecting both the camera and the flash. Everything is working perfectly now. The technician changed only the camera and flash hardware, not the software.

My assessment: I think my camera/flash unit broke, and that the upgrade to iOS 9 was coincidental.

With $65 spent, my phone is back to normal. Considering that I've owned my iPhone 5 for three years, and taken a huge number of photos, I suppose it shouldn't be disappointing that it would need replacement.

Clearly some people on this post have a different problem, because restoring the phone fixed the problem. If you have this problem, and if the solutions presented in this thread don't work for you, perhaps you need to have the camera/flash unit replaced in your phone. I speculate that this problem is NOT related to a software upgrade; it is coincidental that some of us have had this problem after a software upgrade, and many of us experienced the same coincidence because of the large number of iPhones on Earth.

311 replies

Oct 18, 2015 3:40 AM in response to bellaand66

Apologies for the slightly slow reply - I'm travelling at the moment.


I can't now found the contact email I used. But to be honest, I think it was a pretty futile avenue away; one of those sites where you can type in your comments and whilst they may be read, no one will reply.


As I say I'm travelling at the moment so can't really follow this up. But I will when I get back. I'm not done with this yet. If it was just me I'd say, sort of, fair enough, hardware failure. But just how many people has this happened to? If it is hardware failure it must be heading to the Guiness Book of Records for The Greatest Number of Coincidences....


I'm not a FB user but does Apple have a page - must do right? Maybe we can get lots of people to post something on the FB page or Twitter account. Just how many people are impacted by this? Given over 10,000 people have viewed these pages, I'm suspecting it's more than a handful.

Oct 23, 2015 10:18 AM in response to Gauravtj

Join the club...i also tried everything,sadly my wife's iphone 5 camera is dead.The annoing part is that her phone is only one month old,switched by warranty at local dealer..So,in this case,a hardware issue is hard to believe.i currently use ios 9.0.1 on my iphone 6 and i am really afraid of updating..I'm in for a collective complaint,we just have to figure out how to do it.

Oct 23, 2015 11:19 AM in response to bellaand66

Totally agree on the collective complaint.


Does Apple run a Facebook or Twitter account? I'm sure they must ( but I don't use either!). If they do, we should get the people who have the problem to write about it on both sites,


I've seen nothing about this issue in any of the usual Apple RSS-type newsletters. Has anyone else? We do need to get some discussion of this problem going beyond these pages - do Apple read them?

Oct 23, 2015 12:14 PM in response to Pointebasic

Why isnt the press writing about it? Maybe somebody needs to tell them that there is something like this going on to increase the pressure on Apple, so they would finally do something, My wife has an iPhone 6 and i will not update it to ios 9 unless this problems is solved, its out of warranty. I also was thinking and of updating it but recording it on video to make sure how the camera works before and doesn't after.

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Rear camera stopped working after upgrade to iOS 9

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