Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5. once completed the rear (main) camera shows only a black screen. the front facing camera seems to work fine. other apps don't seem to be able to use the rear camera. There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot. My phone seems to be at room temperature. Also the flashlight does not work. I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera


This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.


I have restored my phone and turned it off and on, but nothing has worked.


anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

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Question marked as Top-ranking reply

Posted on Oct 26, 2015 10:12 AM

BRIEF SUMMARY: I had this problem with my iPhone 5 and I solved it by having the camera/flash unit replaced for $65 at a repair shop


LONGER VERSION: I updated my iPhone 5 to iOS9 several weeks ago. After a few weeks of normal use, I experienced the same problem described by others in this thread (rear camera and flashlight stopped working). I read all posts in this thread, and many others, looking for solutions. I tried everything in this thread, and from other sites (including all sorts of button-press and restart combinations; different types of restores; physically pressing on the rear camera, etc.). None of these things worked.

I went to a local repair shop (I googled "iPhone repair" in my city; there is no apple store near me). The repair shop replaced the rear camera and the flash (apparently they come as a unit). It cost $65 plus tax, and the repair took a few hours. The technician speculated that a short that was affecting both the camera and the flash. Everything is working perfectly now. The technician changed only the camera and flash hardware, not the software.

My assessment: I think my camera/flash unit broke, and that the upgrade to iOS 9 was coincidental.

With $65 spent, my phone is back to normal. Considering that I've owned my iPhone 5 for three years, and taken a huge number of photos, I suppose it shouldn't be disappointing that it would need replacement.

Clearly some people on this post have a different problem, because restoring the phone fixed the problem. If you have this problem, and if the solutions presented in this thread don't work for you, perhaps you need to have the camera/flash unit replaced in your phone. I speculate that this problem is NOT related to a software upgrade; it is coincidental that some of us have had this problem after a software upgrade, and many of us experienced the same coincidence because of the large number of iPhones on Earth.

311 replies

Oct 23, 2015 12:31 PM in response to weigandtstudios

I fear that the only resolution would be a class action lawsuit. Lawyers are notorious for seeing only dollar signs and not caring about justice. Unless a lawyer somewhere sees a huge profit for himself or a chance to make a big name for himself we're all probably up that proverbial creek and the only one with paddles for sale is Apple. Apple does indeed have a Facebook page and I posted about the camera problems but I doubt I will get any kind of response from them. A consumer advocate from a local TV news station could wield a lot of clout if someone could rouse their interest. Sadly the only one we have in Philadelphia is a man named Jim Donovan and I know from experience that he is absolutely worthless when the chips are down. Maybe a large viewing audience in a location like Los Angeles could give us a boost?

Oct 23, 2015 12:37 PM in response to Zuhl3156

Apple sells paddles? The iPaddle that'll be then, right?


Do you have the URL for the Apple FB page? If you could post that - everyone needs to jump in and post details of the problem. The more the merrier. What about Twitter? Companies seem to respond to Tweets. Although God knows why.


Lawyers on this? Hmmmmm.....


As wegandstudios says in his post - a couple above this one - why has the media not picked up on this? Is it such a small problem? Almost 14000 views of this page. Either there are a lot of people affected - or a couple of us really need to find more to do with life. But i have seen nothing about it in the press. We need to change that.


Anyone got a connection with one of the technical newsletters that concentrate on Apple?

Oct 25, 2015 6:44 AM in response to pilot737

I got this same email: http://osxdaily.com/2014/06/22/iphone-camera-not-working-press-fix/

I'm glad if it works for the rest of you but that's not the camera I am having problems with. The confusion for me lies in the designation of front facing and rear facing cameras. I fear the only solution to my problem is to replace the unit even though it did work flawlessly before updating my firmware. I have never used it to take a 'selfie' so I know that looking at my face didn't break it, lol. I am getting up in my years and taking a 'selfie' might be on my bucket list so I would like my camera to work again and I know it's nothing that I did that broke it.

Oct 26, 2015 10:19 AM in response to wrenman

Interesting - and thanks for posting that. I was googling the same thing myself over the weekend.


I'm sure you are right in that some of the instances must be the camera breaking down. But even for the millions of iPhones sold, it has to be an incredible coincidence that so many are reporting problems around the time of the iOS9x.x. possible. Perhaps it is statistically possible, but mercy!

Oct 26, 2015 11:54 PM in response to wrenman

Normally i'd say that you got a point in your explanation,but i want to point out two things:

1-after my first attempt on bringing the phone back to factory settings,started it as a new iphone,the camera worked again and i took about 5 photos before it went black..i'd say ,if it is a hardware problem,once is broken is broken.

2-i am talking about a less than a month old iphone,so if it is a hardware problem i wonder if spending so much money on apple products worth it.

Oct 29, 2015 3:55 PM in response to wbfrost

I have the EXACT same problem on my iPhone 6 Plus. And, when I switch to the rear camera, I get the ⚠️ icon on the top left part of the screen. When I click on it, it tells me that the flash is disabled & that my iPhone needs to cool down before using the flash. I had no problems whatsoever until I did the update. Apple sure is screwing over its loyal customers. I had switched to the Galaxy S5 Active for a few months, but I went back to an iPhone due to the awesome picture quality. Now, I can't even take a freaking picture, and Apple is just turning their back on the problem. Not cool, Apple...NOT COOL!

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Rear camera stopped working after upgrade to iOS 9

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