Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5. once completed the rear (main) camera shows only a black screen. the front facing camera seems to work fine. other apps don't seem to be able to use the rear camera. There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot. My phone seems to be at room temperature. Also the flashlight does not work. I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera


This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.


I have restored my phone and turned it off and on, but nothing has worked.


anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

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Question marked as Top-ranking reply

Posted on Oct 26, 2015 10:12 AM

BRIEF SUMMARY: I had this problem with my iPhone 5 and I solved it by having the camera/flash unit replaced for $65 at a repair shop


LONGER VERSION: I updated my iPhone 5 to iOS9 several weeks ago. After a few weeks of normal use, I experienced the same problem described by others in this thread (rear camera and flashlight stopped working). I read all posts in this thread, and many others, looking for solutions. I tried everything in this thread, and from other sites (including all sorts of button-press and restart combinations; different types of restores; physically pressing on the rear camera, etc.). None of these things worked.

I went to a local repair shop (I googled "iPhone repair" in my city; there is no apple store near me). The repair shop replaced the rear camera and the flash (apparently they come as a unit). It cost $65 plus tax, and the repair took a few hours. The technician speculated that a short that was affecting both the camera and the flash. Everything is working perfectly now. The technician changed only the camera and flash hardware, not the software.

My assessment: I think my camera/flash unit broke, and that the upgrade to iOS 9 was coincidental.

With $65 spent, my phone is back to normal. Considering that I've owned my iPhone 5 for three years, and taken a huge number of photos, I suppose it shouldn't be disappointing that it would need replacement.

Clearly some people on this post have a different problem, because restoring the phone fixed the problem. If you have this problem, and if the solutions presented in this thread don't work for you, perhaps you need to have the camera/flash unit replaced in your phone. I speculate that this problem is NOT related to a software upgrade; it is coincidental that some of us have had this problem after a software upgrade, and many of us experienced the same coincidence because of the large number of iPhones on Earth.

311 replies

Nov 1, 2015 1:26 PM in response to ukjosh.b

Thanks for the info. Maybe I'll try the same thing, as it seems that Apple doesn't care about fixing this issue. I better not say anything more, as my previous post was removed. I DO appreciate all the posts & ideas. I'll try anything to fix this issue, as my iPhone 6 Plus is less than 6 months old (I didn't put insurance on it, because I always take great care of my phones).

Nov 2, 2015 3:28 AM in response to Pointebasic

Iphone 4s - iOS 9.1:


Rear camera tries one focus but remains black. All buttons are active.

WhenI switch to the rear camera, I get the ⚠️ icon on the top left part of the screen. When I click on it, it tells me that the flash is disabled & that my iPhone needs to cool down before using the flash. I had no problems whatsoever until I did the update.


Any restarts, reboots, deleting of new apps, power saving on/off did not work

Nov 2, 2015 9:59 AM in response to Pointebasic

iPhone 5S with March 2016 left on the contract.


So this flaw is now into it's third month of not being acknowledged or fixed by Apple?

No wonder they're loosing market share to Android and Windows phones. I've been a die hard iPhone fan since the first one came out; but I need the camera more than I need a broken Apple product. 😟

Hoping for a fix soon!!!!!!!!

Nov 7, 2015 12:37 PM in response to Nikkon78

This my first time commenting on an Apple forum. I'm extremely disapointed with Apple lately. They used to be a company I strongly beleived in and supported because of my experiences with they way they used to handle these types of sitautions. I feel like Apple used to really go out if it's way to help people and keep people using its products. That feeling is now gone.


Suffice to say, same problem, but slightly different. Neither my front or back camera is working after upgrading to IOS 9.

But wait, here's where it gets weird.


The camera doesn't work for stills, but it does work for video. It does work for pano as well. Instagram does not work. However, I do some dog walking and there's an option to take photo's on that app and still photo's DO work on there. I simply wish I could downgrade to IOS because frankly nothing about 9 appears beneficial and I strongly disagree the new layout for music and podcasts (which was already pretty awful.)


There's may be 100 people commenting, but I'd guess less than 10% of the people with this problem are going to comment.

Nov 8, 2015 5:42 AM in response to Johnpaulmusic

Hi.. I have the same issue with my new iphone 6s plus, I not sure if it is new update or what....when I try to take a pics it will go into a blurry stage and then freezes up and have to slide it off and try several times b4 it will works again.. I try switching back forth front rear camera it still does it.. I did a re set still does it.. I trying to see what apple will do when I take it to the store.. hope everyone find out what up with this issue.. plus my battery over heating too. I have iphone 4 never experience any issues...like this one... good luck everyone..

Nov 9, 2015 2:32 AM in response to Polly_h

I tried everything listed on this discussion, and on other pages. I tried the voice over switch, the low power mode switch, restarting my phone, flipping my rear and front camera repeatedly and then restarting my phone, etc. None of these methods worked for me! My back camera still shows a black screen. my front camera works, but when i switch to the rear facing again, it freezes the last view taken in by the front camera, and gives me the yellow " ! " sign, saying that my flash is disabled and that my phone has to cool down before it is enabled again. I have an iPhone 5S running iOS 9.1.


I'm really disappointed in Apple! The problem won't go away if they just ignore it! Tens of thousands of people are having this exact problem, and they refuse to try to fix it. I'm just praying that iOS 9.2 will fix this problem! Did anyone download the beta version of it and find out if it is fixed yet?

Nov 9, 2015 8:01 AM in response to Eddbee

I have same problem. I upgrade to 9.1 and camera went black now. Only differences flash seems to be not impacted.


Actually i saw some strange behaviour just before upgrading to 9.1, I wonder if anybody has that before the camera dies. My home button stop working for one click. but it was not hw related, double click was working and even when i enable accessibility assistance, i wasn't able see home screen with one click. So I decide to upgrade to 9.1. then, camera dies just like many others.

Nov 15, 2015 11:32 PM in response to Pointebasic

I have found a solution .. After buying every generation of iPhone since the launch as well as untold amounts of extras as well as the odd iMac . I have learnt that the reason for me buying apple products is for support and service witch in this case as been more than disappointing .. So back to my solution dare I say the dreaded word Samsung .. I will look forward to seeing if my post is deleted by the powers that be just to see if they are reading any of these posts " from there customers "

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Rear camera stopped working after upgrade to iOS 9

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