Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5. once completed the rear (main) camera shows only a black screen. the front facing camera seems to work fine. other apps don't seem to be able to use the rear camera. There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot. My phone seems to be at room temperature. Also the flashlight does not work. I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera


This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.


I have restored my phone and turned it off and on, but nothing has worked.


anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

Reply
311 replies

Oct 9, 2015 9:07 AM in response to Pointebasic

I have the same problem, except that after updating to 9.0.1 both cameras and flash stopped working.

The update to 9.0.2 didn't help. I tried the mentioned battery saving mode on/ off and reboot, but that didn't help either.

iPhone 6


PS: I had the same problem around a year ago with my old iPhone 5. Camera stopped working after an update (don't know with version it was back then). I tried everything (resetting, recovery mode, downgrading), but nothing worked. In the end i sold it as damaged as i was just getting the 6.

I really hope that this will/ can be fixed.

Oct 9, 2015 1:48 PM in response to uweKer

Ive had this problem for over 2 WEEKS now and nothing's helped. Ive done averything from restoring to power save mode. Nothing worked. Also now my music on the music app pauses randomly and sometimes my phone locks for no reason. Camera and flashlight still not working. Says my phones too hot... Definitely not the case. Hurry up and fix this apple.

Oct 11, 2015 11:03 AM in response to Pointebasic

Same issue for me on my daughter's iphone 5c (camera won't work - shows overheating indicator). Went to Genius Bar yesterday (10/10) and they ran diagnostics test. Indicated the diagnostic can't detect the camera and it will require a hardware repair (quoted me about $50 I think). I passed as my daughter isn't that uptight about it and will be eligible for an upgrade later this year.


Still hoping Apple addresses this in an ios update.

Oct 12, 2015 10:34 AM in response to Pointebasic

Same problem here.My wife uses an iphone 5 for about two weeks,i bought it from a guy who just switched it on warranty-Vodafone.The phone worked flawlessly until she updated it to the lattest firmware-9.0.2.She took some photos the day before yesterday(the camera worked ok)and then,yesterday -black display,only front camera works.I did a complete reset on it,after that camera worked fine for about 5 minutes,then the problem is back on.I don t know what to do,i will try to downgrade to 9.0.1,maybe that will work for me.Hope that apple will fix this soon.I have an iphone 6 too,it has 9.0.1(i didn t updated it)and it runs without a problem.

Oct 15, 2015 11:26 PM in response to pinamdar

Since i posted few days ago,i tried everything that's indicated as a possible solution,but nothing worked.I tried to downgrade the software to 9.0.1,but i can't, it sais that software is not compatible or something like that.I even updated to the beta version 9.1 and the result is the same.My wife uses for the moment the front camera to take pictures which is hillarious.I really don't know what to do anymore,i am so frustrated.I watched a couple of movies on youtube with guys that solved the problem in different ways,but none worked for my phone.

Oct 17, 2015 5:12 AM in response to bellaand66

I've just got back from a Genius appointment to sort this issue out.


Hmmm. The system was restored to a "new" iPhone and still the camera didn't work. The Apple man, who was very helpful, said that it had to be a hardware fault - highly coincidental - but it could not be software. I made all the arguments you'd expect. He talked to someone else in the store and came back and said that the chances were that there was an initial problem with the camera pre-the iOS upgrade - and that the upgrade had accelerated the problem leading to the failure.


My options, I was told, was to either buy a replacement iPhone 5 for €279, accept a €97 trade-in and buy an iPhone 6S - or work with my iPhone5 as is.


I chose Option 3. I'll live with it. And be seriously annoyed. Not happy.

Oct 17, 2015 5:26 AM in response to Tim1094

In my opinion that is not by far a real option.Because if we all live with it ,the chance that this will happen again in the future increases.We should make a worldwide petition or something like that,because the solutions that they gave you are ridiculous.I am waiting for other users from all over the world to post their problems after the update and maybe we can do something about this.

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Rear camera stopped working after upgrade to iOS 9

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