Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5. once completed the rear (main) camera shows only a black screen. the front facing camera seems to work fine. other apps don't seem to be able to use the rear camera. There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot. My phone seems to be at room temperature. Also the flashlight does not work. I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera


This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.


I have restored my phone and turned it off and on, but nothing has worked.


anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

Reply
311 replies

Oct 17, 2015 5:33 AM in response to Tim1094

and one more thing..after my first atempt of going back to factory settings(whipped the phone and started it as a new iphone),the camera worked for about five minutes.I took some photos(4-5)and then the same problem reappeared.So,if this was a hardware problem,once the camera is broken,is broken no matter what i do with the software on my phone.How do you explain this,Apple???

Oct 17, 2015 6:54 AM in response to muntingslayer

For what it's with (not much I suspect) I have just sent this to Apple:


Hi Apple

I've been an enthusiastic and loyal customer since 2008: 3 MacBooks, 2 iPhones, an iMac, iPads and countless bits and pieces.


I am SO very disappointed though about the reaction I have just had trying to get my iPhone5 sorted out following the upgrade to iOS9. The rear camera no longer works. This seems a common problem.


The Genius bar checked it over today and said it's not a software issue but a hardware failure and no longer covered by the warranty.


I find this an incredible coincidence. The Genius Bar said that it was possible the camera was failing and the iOS upgrade accelerated the failure. This seems very odd to me.


The offer of €97 as a trade in or €279 for a new iPhone5 is disappointing in the extreme. My iPhone5 worked perfectly before the iOS upgrade. Now it doesn't. I cannot believe that it is not a software failure. The coincidence is just too remarkable.


Come on Apple, please do not ruin the faith in the one corporation that I thought impressive. The upgrade has "damaged" my €600 phone. Please put this right.

Oct 18, 2015 3:40 AM in response to bellaand66

Apologies for the slightly slow reply - I'm travelling at the moment.


I can't now found the contact email I used. But to be honest, I think it was a pretty futile avenue away; one of those sites where you can type in your comments and whilst they may be read, no one will reply.


As I say I'm travelling at the moment so can't really follow this up. But I will when I get back. I'm not done with this yet. If it was just me I'd say, sort of, fair enough, hardware failure. But just how many people has this happened to? If it is hardware failure it must be heading to the Guiness Book of Records for The Greatest Number of Coincidences....


I'm not a FB user but does Apple have a page - must do right? Maybe we can get lots of people to post something on the FB page or Twitter account. Just how many people are impacted by this? Given over 10,000 people have viewed these pages, I'm suspecting it's more than a handful.

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Rear camera stopped working after upgrade to iOS 9

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