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ipad 2 upgrade to iOS9 failed and destroyed my iPad

So I got the alert from iTunes to upgrade my ipad2 to the new IOS9 today. plugged in the iPad to my Macbook, and now my iPad no longer works nor will restore. In fact it won't even respond after its screen request to connect to itunes. So Now this upgrade appears to have been responsible for killing my iPad that was working just fine prior.. How do I fix this or how is Apple going to fix what they did to my iPad?

iPad 2, iOS 9, Failed to load and killed iPad

Posted on Sep 16, 2015 1:24 PM

Top-ranking reply

MichelPM

Level 10

81,284 points

Posted on Mar 22, 2017 12:56 AM

Many, including myself, have updated their iPad 2 models with no issues.

iPad 2 is, now, a 6 year old device.

Was your iPad 2 either out of or very low on free data storage space?

You need, at least, 3 GBs or more of free data storage space to do a WiFi, over the air iOS upgrade/update.

Anything below 1 GB could result in a failed upgrade/update.

Since your iPad 2 was rendered defective, did the Apple Store offer you an out of warranty replacement iPad 2 for $199 U.S.D.?

For another $129, for $329, coming this Friday, you can order a brand new 32 GBs storage iPad model , that Apple just introduced today, that is head and shoulders above any iPad 2,3 or 4 model.

The new iPad

http://www.apple.com/ipad-9.7/

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134 replies

ReneeAD

Level 1

4 points

Sep 17, 2015 6:51 PM in response to alexanderfrommooresville

Hey folks, I had the same issue on my iPad2 today. But I did the force restart, and it's booting up normally now.

Thanks!

Sep 17, 2015 7:16 PM in response to SergZak

I have tried this numerous times and the screen keeps coming back to an iTunes icon with an arrow pointing to it and a picture of the connector under the icon.

Sep 17, 2015 7:28 PM in response to alexanderfrommooresville

having the same issue. Tried to force restart 4 times but still showing the screen of death with a slide arrow

Sep 17, 2015 7:52 PM in response to sherillfromphoenix

Same problem for me too.

Sep 18, 2015 12:12 PM in response to stuartfromportarlington

same problem here. No matter how many times we hard reset still get stuck at the upgrade option

Sep 19, 2015 8:03 AM in response to alexanderfrommooresville

MY IPAD IS NOW SO SLOW IT WOULD BE QUICKER WITH AN ABACUS!

cannot connect to game centre, been in the phone to apple support for 3 hours this afternoon.

In the end I had to restore to factory settings - then restore from back up and guess what? Still doesnt work properly.

4cdspin

Level 1

0 points

Sep 18, 2015 3:57 PM in response to alexanderfrommooresville

I too now have a brick that was once a perfectly functioning iPad 2. I tried the remedy noted above, however, when I plug in the iPad to restore, iTunes states to turn off "find my iPad...." on the iPad. Are you kidding me? Stuck at the white screen of death "slide to upgrade" unresponsive. Multiple reboots, nothing.

Sep 18, 2015 5:53 PM in response to the2mikes

OK - I managed to get the iPad into the recovery mode. The recovery downloaded the update, went through the motions and then ended up at the same place. "> slide to upgrade" - It's not responsive to anything.

Hedgey72

Level 1

0 points

Sep 18, 2015 8:55 PM in response to alexanderfrommooresville

it also happened to my gen 3 ipad

Sep 18, 2015 9:32 PM in response to the2mikes

iPad 2. Same here. No solution suggested here has worked yet.

Sep 18, 2015 9:49 PM in response to alexanderfrommooresville

I have the same problem with iPad 2. Attempted to update, restore, and force restart several different ways/times. I get to the point where iTunes starts downloading to the iPad but reports a communication problem. I have used 2 different cables, so a cable problem is not likely.

The iPad screen shows an update bar momentarily that goes gray until the error message (9) comes up and the connect to iTunes is again displayed on the iPad. Also notice that the serial number of the iPad is displayed at first, but changes to N/A when the update attempt starts. iTunes shows 2 iPads connected sometimes.

I hope Apple produces some guidance soon!

kne99

Level 1

5 points

Sep 18, 2015 10:17 PM in response to alexanderfrommooresville

My son has tried to upgrade his iPad (without permission) and it's now stuck on the white screen with the 'slide to upgrade' bar. When we do this, it attempts to do something but then kicks us out back to the white screen. Have done the 2 finger reset, comes up with the black screen and white apple logo, but then goes back to the white screen. When I open iTunes, it asks if I want the computer to access the iPad (normal computer that we use) but then asks for me to respond on the iPad…. Help please! What's next?