iOS 9 iCloud backup problem

Dear all,

same issue on mi iPad Air 2 and iPhone 5s; backup only using iTunes, no way via WiFi.

P.S: albertoformparma anche io sono Italiano, iOS sembra molto buono, migliore anche la durata della batteria ma un bel po' di bug ....

I have the exact same issue, I've lost 1.25Gb since updating to IOS9. I've deleted my IOS backups and turned off Photo Library but I still seem to have 1.25Gb of latent backup. Is there a way to purge my drive to get my 5Gb back?

Hi everyone,

I called Apple Support yesterday and explained the situation to them. I told them about the discrepancy between available GB and total reported usage for backups. iCloud seemed to report the iPhone backup as part of the total storage used, but I couldn't see it listed as a backup.

After about 20 mins troubleshooting I was transferred to a senior support technician who cleared out the old/faulty iPhone backup, sign out and in of iCloud on the phone, restart etc.

The space was cleared and I was able to back up to iCloud again, although all apps were turned on as default backups. I had to turn off a number of them to back up to iCloud so the backup fit within the allowed 5GB storage.

I told the technician about this thread and confirmed with him that other users with this issue should also contact iCloud support for a manual deletion of their missing backup/iCloud space.

Very much appreciate your feedback to the community, this will help a lot of people.

iOS 9.0.2 fixes this.

Please explain how. Did the backups appear again?

Did the space become available again and you had to do a full backup?

for me it is still not working after update to 9.0.2.

thanks!

I'm having a similar issue. My latest backup is showing never. When I plug the device in, connect to wi fi, and click backup now it flashes as if it will start but then doesn't backup. Theres definitely something wrong and there needs to be a fix, QUICK! I CANNOT BACK UP TO MY COMPUTER ON ITUNES because I don't have enough space on my computer. Can I revert back to the old operating system? I tried calling tech support but that lead me here. Still no resolution.

I have the same problem 😟

iOs 9.0.2 did not fix it...

Calling Apple Support fixed this for me. The support technician confirmed that anyone with the same issue can call them to have it resolved.

Before you call, check to see if your iCloud storage usage adds up to what it says is available. For me the issue was a difference in what was available vs. what was used (i.e. they didn't add up to 5gb).

The other problem I had was that all apps were turned on to back up to iCloud. After getting Apple to reset my storage, I had to go and turn off apps I didn't want backing up.

somehow i was about to try to switch off some apps from being backed up...

BUT BEFORE I COULD DO ANYTHING...

I checked Settings>iCould>Backup and then I see that my last back up was yesterday !!!!!

I did not do anything but just kept the Backup switch on even though for weeks it did no backups...

I am guessing if you have lots of apps and maybe the more basic 100Mips wifi speed... it will back itself up but just takes weeks.

For those in countries where wifi crawls, try zen with patience...

It works!!! Backup works!!!

even if you do nothing, just meditate after following all instructions and have some faith 🙂

I spent 2 hours with Apple support on October 10th. After doing everything including a complete restore on the iphone (backup locally to mac) I still cannot update to the iCloud as I did automatically (daily) prior to iOS9 upgrade. The "delete backup" that the Apple team tells mw to look for is not present. The rest of my family have no issues.

Hi...

I am trying to do back up to my phone and all the time its trying then is see the back it can be complete.

last backup was on 25-9-2015. and i have enough storage in my i cloud,

i read that sometime the app can cause a problem for the backup,

how can i find out witch app causing this problem?

any idea how to solve it?

Thank you

I cannot back up my iphone 5 either eventhough I already spent hours and hours with 3 different Apple advisers on the phone! When I go to settings and choose icloud i do not have an option for backup in IOS 9.0.1! Not to mention other problems........

What a nightmare.................I have given in now...........

IOS9 moved the Backup (On/Off) function. mine defaulted OFF.

I had to turn it ON.

TO turn it back on, go to:

Settings>iCloud>Backup (about 2/3 the way down the list)

>iCloud Backup (Tap button to the right to turn on)

Select "Back Up Now"