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suirauqa Author

Level 1

72 points

iTunes 12.3 installation error on Windows 10

The Apple Software update tried to update iTunes 12.2 Windows 10 64-bit to iTunes 12.3 but failed. I downloaded the installer (iTunes6464.exe) and tried to install iTunes. Every time it is failing with an error message that says - "package required to install could not be run". I thought uninstalling the iTunes 12.2 would help, but it didn't. And now I am without iTunes on my computer because I can't install the new one!

Can someone please help?

iPhone 6 Plus, iOS 8.4, 128GB

Posted on Sep 16, 2015 4:29 PM

Top-ranking reply

turingtest2

Level 10

275,206 points

Posted on Sep 16, 2015 4:50 PM

Press WinLogoKey+R, type Regedit in the Run dialog and press Enter/Return.

Click Edit > Find, type in itunes6464.msi (or the name of the problem .msi if different), change the Look at boxes so that only Data is ticked, then click Find Next.

You should find it somewhere like:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{Long string of letters & numbers}\SourceList

Right-click on the immediate parent key with the long string of letters & numbers that contains the SourceList with the reference to the .msi file and click Export, save it to say the Desktop with the name iTunes.reg so the data can be restored if removing it doesn't help. Now right click on the key again and select Delete from the context menu. This should stop the Windows Installer from looking for the .msi when you reinstall iTunes.

If the install still won't go through then double click the iTunes.reg file you made to restore the data to the registry, then use the method shown at Install missing components to unpack the installer of your previous iTunes installation and extract the .msi file you require. Double-click this to uninstall the component. There are links to recent builds of iTunes in the Older versions section of the user tip Troubleshooting issues with iTunes for Windows updates.

tt2

View in context

87 replies

Sep 18, 2015 4:19 PM in response to turingtest2

Thankyou for your response , unfortunately this didn't help neither did any of the other suggestions on the form . Im beginnging to think my iTunes will be like this forever . I have contacted apple support which Is terrible . i have also contacted Windows supports which is where apple support directed me and i let the guy control my computer for nearly two hours And still no luck. If there is ever i soultuion someone please let me know

turingtest2

Level 10

275,206 points

Sep 18, 2015 7:01 PM in response to Chemotion

If you have a 64-bit system have you tried iTunes for Windows (64-bit - for older video cards)?

What exactly are your symptoms and error messages?

tt2

Sep 18, 2015 9:40 PM in response to vanbess

Great simple fix! Thank you!

Sep 19, 2015 10:44 AM in response to turingtest2

I Am constantly receiving ther error message iTunes was not installed correctly . Please reinstall iTunes . Error 7 (Windows error 193)

apbader

Level 1

0 points

Sep 19, 2015 3:14 PM in response to vanbess

I resolved by repairing the "apple application support (64-bit)" program.

turingtest2

Level 10

275,206 points

Sep 19, 2015 3:18 PM in response to Chemotion

Chemotion wrote:

I Am constantly receiving ther error message iTunes was not installed correctly . Please reinstall iTunes . Error 7 (Windows error 193)

See the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install.

tt2

Sep 20, 2015 11:58 AM in response to turingtest2

nothing is working .

turingtest2

Level 10

275,206 points

Sep 20, 2015 5:29 PM in response to Chemotion

What version of Windows are you running? 32-bit or 64-bit?

Which build of iTunes are you trying to install?

What is the name of the installer; iTunesSetup.exe, iTunes64Setup.exe or iTunes6464Setup.exe?

tt2

Sep 21, 2015 5:29 AM in response to Chemotion

I posted a reply but it was removed due some advertising nonsense. What worked for me is used a third party uninstller that also removes the registry settings. But stating the name of said product would be considered advertising , so you can send me a private message i guess and I'll tell you what I used?

But simply uninstalling the products may not be enough. You have to make sure the lingering registry settings are also removed. Anyway the uninstalled did fix the issue for me

jimlick

Level 1

0 points

Sep 21, 2015 9:20 AM in response to suirauqa

I had the same problem upgrading to iTunes 12.3, but with the added wrinkle that I couldn't repair Apple Software Update because the cached copy of AppleSoftwareUpdate.msi was missing. It apparently got deleted by some cleanup program. In case you also run into this problem, you will have to get a new copy of AppleSoftwareUpdate.msi from the version you have installed to run the repair. THE 12.3 VERSION OF AppleSoftwareUpdate.msi WILL NOT WORK. (No, really. I tried that. It was not fun.)

1) Find a copy of your version on one of the old software archive sites. If you upgrade regularly that should be 12.2.2. Make sure you download the right bit size for your OS, 32 or 64 bit.

2) Open the installer file in your favorite ZIP program. If you don't have one, get one. I like 7-zip since it is free and has no adware or spyware. DO NOT run the installer; run your ZIP program and open the installer from within the ZIP program.

3) From inside your ZIP program, extract the "AppleSoftwareUpdate.msi" file from the installer file, and remember which folder you extract it to.

4) Go back and try to repair the Apple Software Update again. When it tells you it can't find AppleSoftwareUpdate.msi, hit "Browse" and navigate to the folder where you extracted it in step 3 and then proceed through the rest of the repair.

5) You should now be able to install iTunes 12.3.

turingtest2

Level 10

275,206 points

Sep 21, 2015 9:32 AM in response to jimlick

Good advice. See older versions sections of my troubleshooting tip for direct links to the recent installers. There is a link to 7-Zip in the Install missing components section.

tt2

micyvicy

Level 1

0 points

Sep 21, 2015 11:26 AM in response to vanbess

I've tried all that. But old iTunes won't uninstall when try the uninstall and reinstall method. All comes off but the itunes. Keep getting message try to use network source unavailable. When I try to instal new itunes I get error about network source unavailable. And when I cancel the message reads Old version cannot be removed". I've tried everything to remove it, but nothing changes and I'm now without itunes on PC.

Sep 21, 2015 11:30 AM in response to micyvicy

Same problem I can commiserate with you. We need help.

Sep 22, 2015 11:10 PM in response to suirauqa

It's work for me too. Thank you so much.🙂

Sep 23, 2015 8:22 PM in response to vanbess

This worked for me.

iTunes 12.3 installation error on Windows 10