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iTunes 12.3 installation error on Windows 10

The Apple Software update tried to update iTunes 12.2 Windows 10 64-bit to iTunes 12.3 but failed. I downloaded the installer (iTunes6464.exe) and tried to install iTunes. Every time it is failing with an error message that says - "package required to install could not be run". I thought uninstalling the iTunes 12.2 would help, but it didn't. And now I am without iTunes on my computer because I can't install the new one!


Can someone please help?

iPhone 6 Plus, iOS 8.4, 128GB

Posted on Sep 16, 2015 4:29 PM

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Question marked as Best reply

Posted on Sep 16, 2015 4:50 PM

Press WinLogoKey+R, type Regedit in the Run dialog and press Enter/Return.


Click Edit > Find, type in itunes6464.msi (or the name of the problem .msi if different), change the Look at boxes so that only Data is ticked, then click Find Next.


You should find it somewhere like:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{Long string of letters & numbers}\SourceList


Right-click on the immediate parent key with the long string of letters & numbers that contains the SourceList with the reference to the .msi file and click Export, save it to say the Desktop with the name iTunes.reg so the data can be restored if removing it doesn't help. Now right click on the key again and select Delete from the context menu. This should stop the Windows Installer from looking for the .msi when you reinstall iTunes.




If the install still won't go through then double click the iTunes.reg file you made to restore the data to the registry, then use the method shown at Install missing components to unpack the installer of your previous iTunes installation and extract the .msi file you require. Double-click this to uninstall the component. There are links to recent builds of iTunes in the Older versions section of the user tip Troubleshooting issues with iTunes for Windows updates.



tt2

87 replies

Sep 29, 2016 4:18 PM in response to rjs009

The iOS device backup format is somewhat obscure and isn't really designed for mortals to poke around in. Assuming you can place the data in the right place so it is detected by iTunes then it should restore to the device as whole. Otherwise there are various utilities that claim to be able to pull particular types of data out of the backup set, but again not anything I've personally had reason to explore.


tt2

iTunes 12.3 installation error on Windows 10

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