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iTunes 12.3 installation error on Windows 10

The Apple Software update tried to update iTunes 12.2 Windows 10 64-bit to iTunes 12.3 but failed. I downloaded the installer (iTunes6464.exe) and tried to install iTunes. Every time it is failing with an error message that says - "package required to install could not be run". I thought uninstalling the iTunes 12.2 would help, but it didn't. And now I am without iTunes on my computer because I can't install the new one!


Can someone please help?

iPhone 6 Plus, iOS 8.4, 128GB

Posted on Sep 16, 2015 4:29 PM

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Question marked as Best reply

Posted on Sep 16, 2015 4:50 PM

Press WinLogoKey+R, type Regedit in the Run dialog and press Enter/Return.


Click Edit > Find, type in itunes6464.msi (or the name of the problem .msi if different), change the Look at boxes so that only Data is ticked, then click Find Next.


You should find it somewhere like:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{Long string of letters & numbers}\SourceList


Right-click on the immediate parent key with the long string of letters & numbers that contains the SourceList with the reference to the .msi file and click Export, save it to say the Desktop with the name iTunes.reg so the data can be restored if removing it doesn't help. Now right click on the key again and select Delete from the context menu. This should stop the Windows Installer from looking for the .msi when you reinstall iTunes.




If the install still won't go through then double click the iTunes.reg file you made to restore the data to the registry, then use the method shown at Install missing components to unpack the installer of your previous iTunes installation and extract the .msi file you require. Double-click this to uninstall the component. There are links to recent builds of iTunes in the Older versions section of the user tip Troubleshooting issues with iTunes for Windows updates.



tt2

87 replies

Dec 28, 2015 2:29 AM in response to venturaFocusST

Try repairing Apple Software Update from the Programs and Features control panel, then reinstall iTunes.



For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.




tt2

Mar 21, 2016 4:24 PM in response to suirauqa

I had just got a new iphone and was trying to restore all my information from my old phone to my new one but couldn't becuase ittunes needed the later verions and I couldn't update becasue I kept getting the error that there was an issue with the installer. I tried "Reply by YJ05 on Sep 17, 2015 8:29 AM" and it was so simple and so helpful.

Thank you thankyou thankyou to YJ05

Apr 5, 2016 2:02 AM in response to turingtest2

i tried doing that though i forgot to copy the registry file, i ended up without it ! and now everytime i try to install it i get that error in windows installer package , i updated the itunes itself but couldn't change/remove/update or install the ASU IN ANYWAY i'm stuck with it ! what could i possibly do to overcome this issue ? keeping in mind even when i try yo launch the ASU from programs i keep on getting a FATAL error message ! is there a way i could solve this issue without jeopardizing my iphone recognition to the computer and keeping my backups safe ?

any Help would be much appreciated i've been stuck in that situation for 3 months now and i couldn't backup my apps data neither my iphone ! pleeeeeeeeeeeeeeeease 😢

Apr 5, 2016 6:45 AM in response to Oweidi

See the notes below the second box. Use the Microsoft FixIt to see if you can clean up the broken ASU installation. Otherwise use the method shown at Install missing components to unpack the installer of the current version of iTunes and install everything except ASU. There are links to recent builds of iTunes in the Older versions section of the user tip Troubleshooting issues with iTunes for Windows updates.


tt2

Sep 28, 2016 7:45 PM in response to turingtest2

I REALLY need help I am trying to restore my iPhone 7 and it says i need to download the new version off the website so i did but then i get to this screen where i says repair iTunes or delete, if i hit repair nothing happens and it says iTunes has been successfully installed but when i plug in my phone it says again new version needs to be dowloaded...please help!!!

Sep 29, 2016 5:24 AM in response to rjs009

iTunes 12.1.3 is the last version to support Windows XP SP 3 and Vista. I've had an iPhone 6+ working with iOS 10, but not for restoring iOS. As far as I know to restore iOS 10.0.1 or later with iTunes you must be running iTunes 12.5.1 or better. Alternatives are to upgrade your computer or switch to a new one, backup to iCloud if possible and then restore from it, use the onboard feature Settings > General > Erase All Content and Settings (wipes all personal information), or take it into an iTunes Store and ask them to reset the device for you.


tt2

iTunes 12.3 installation error on Windows 10

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