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suirauqa Author

Level 1

72 points

iTunes 12.3 installation error on Windows 10

The Apple Software update tried to update iTunes 12.2 Windows 10 64-bit to iTunes 12.3 but failed. I downloaded the installer (iTunes6464.exe) and tried to install iTunes. Every time it is failing with an error message that says - "package required to install could not be run". I thought uninstalling the iTunes 12.2 would help, but it didn't. And now I am without iTunes on my computer because I can't install the new one!

Can someone please help?

iPhone 6 Plus, iOS 8.4, 128GB

Posted on Sep 16, 2015 4:29 PM

Top-ranking reply

turingtest2

Level 10

275,254 points

Posted on Sep 16, 2015 4:50 PM

Press WinLogoKey+R, type Regedit in the Run dialog and press Enter/Return.

Click Edit > Find, type in itunes6464.msi (or the name of the problem .msi if different), change the Look at boxes so that only Data is ticked, then click Find Next.

You should find it somewhere like:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{Long string of letters & numbers}\SourceList

Right-click on the immediate parent key with the long string of letters & numbers that contains the SourceList with the reference to the .msi file and click Export, save it to say the Desktop with the name iTunes.reg so the data can be restored if removing it doesn't help. Now right click on the key again and select Delete from the context menu. This should stop the Windows Installer from looking for the .msi when you reinstall iTunes.

If the install still won't go through then double click the iTunes.reg file you made to restore the data to the registry, then use the method shown at Install missing components to unpack the installer of your previous iTunes installation and extract the .msi file you require. Double-click this to uninstall the component. There are links to recent builds of iTunes in the Older versions section of the user tip Troubleshooting issues with iTunes for Windows updates.

tt2

View in context

87 replies

Oct 20, 2015 9:53 PM in response to suirauqa

Thanks to vanbess and YJ05. Worked like a charm and saved my day! Clicked on the Helpful star but it didn't seem to do anything.

Weeeckie

Level 1

4 points

Oct 21, 2015 2:53 AM in response to turingtest2

Thank you Turngtest2 this fix worked like a dream and your step by step was concise and easy to follow for a dumkoppf like me!

Many thanks.

Running Windows 10 which I love by the way!

scott1w

Level 1

0 points

Oct 21, 2015 5:23 AM in response to turingtest2

I believe I followed all the instructions correctly and still get an error. Here's what I have going on:

Itunes 12.2.2.25 on Windows 10 laptop

Downloaded current iTunes install package and ran it. Said it could not find the itunes6464.msi file so I followed the above instructions to remove the itunes6464.msi key. Attempted to install and still received the following error: "The older version of iTunes cannot be removed. Contact your technical support group."

I then tried to uninstall iTunes and it does not want to uninstall. Here is the message "The configuration data for this product is corrupt. Contact your support personnel."

So I have no way to upgrade, no easy way to uninstall. I tried Revo Uninstaller and it doesn't even show iTunes as an option to uninstall,

I am at a loss for what to do. Can I manually clean iTunes from the computer? I have backed up the .itl and other files so I don't lose information on playlists and the music files. I assume I would need to uninstall all other apple products like bonjour, ASU, mobile etc. That isn't difficult. Then I would need to delete the iTunes folder where the executable is. It's the registry that is a bit confusing since I don't know what keys to remove without causing a crash of my system.

turingtest2

Level 10

275,254 points

Oct 21, 2015 8:52 AM in response to scott1w

I don't have a download page, but this link should be for a Windows 10 version of the program installer and uninstaller fix-it, it may clean up for you: http://go.microsoft.com/?linkid=9779673

tt2

scott1w

Level 1

0 points

Oct 21, 2015 11:40 AM in response to turingtest2

That did it. Thank you for the assistance.

I actually used what you provided to uninstall iTunes. The MS Fixit never finished after a very long time and then something strange happened, the computer shut down with no warning. That was initially a "oh #$%" moment but after a normal startup I was able to install the iTunes 12.3.0.44. Problem solved.

turingtest2

Level 10

275,254 points

Oct 21, 2015 12:20 PM in response to scott1w

Glad to hear you got there in the end. 🙂

tt2

Oct 22, 2015 1:28 AM in response to turingtest2

Where do I find the WinLogoKey+R?

I have removed all elements of iTunes (as per lots of advice) but am still unable to reinstall iTunes 12.3. I have Windows 10. Have spent 2 days trying to fix this and it's very frustrating! Grateful for any clear and simple instructions.

turingtest2

Level 10

275,254 points

Oct 22, 2015 2:12 AM in response to csmcsweeney

The Windows Logo Key is the one between CTRL & ALT on a standard PC keyboard. Hold it down and tap the R key.

tt2

Oct 28, 2015 3:31 PM in response to suirauqa

I resolve this opening Apple Software Updates, and choosing iTunes in additional software section.
I wait for the download and in god's name, finnaly could have iTunes in my windows 10 PC.

Nov 4, 2015 8:03 PM in response to vanbess

Thanks... 🙂

Nov 26, 2015 3:22 PM in response to Ypmroggeveen

That worked for me too. Deleted the entry and install did not bomb. Thanks for the tip!

zhongsu

Level 1

0 points

Nov 27, 2015 11:39 AM in response to turingtest2

This worked. On a black Friday, I finally work this out. Thank you so much!

zhongsu

turingtest2

Level 10

275,254 points

Nov 27, 2015 12:14 PM in response to zhongsu

You're welcome. 🙂

tt2

Dec 27, 2015 10:02 PM in response to joaopedropvz

I didn't realize that I had this program on my pc. Thanks for sharing being that it by far is easiest suggestion of any that I've read on this thread.

Dec 27, 2015 10:39 PM in response to suirauqa

I have a issue as well....Im new to WIndows 10 so I dont know whow to work it....but mine says that an older version of Itunes can not be uninstalled....it doesnt show up on my desktop...in any files...but is listed on my uninstall window and in the file listing....I cant update or remove or repair or anything....Im stuck....any help is great...thanks...

iTunes 12.3 installation error on Windows 10