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suirauqa Author

Level 1

72 points

iTunes 12.3 installation error on Windows 10

The Apple Software update tried to update iTunes 12.2 Windows 10 64-bit to iTunes 12.3 but failed. I downloaded the installer (iTunes6464.exe) and tried to install iTunes. Every time it is failing with an error message that says - "package required to install could not be run". I thought uninstalling the iTunes 12.2 would help, but it didn't. And now I am without iTunes on my computer because I can't install the new one!

Can someone please help?

iPhone 6 Plus, iOS 8.4, 128GB

Posted on Sep 16, 2015 4:29 PM

Top-ranking reply

turingtest2

Level 10

275,194 points

Posted on Sep 16, 2015 4:50 PM

Press WinLogoKey+R, type Regedit in the Run dialog and press Enter/Return.

Click Edit > Find, type in itunes6464.msi (or the name of the problem .msi if different), change the Look at boxes so that only Data is ticked, then click Find Next.

You should find it somewhere like:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{Long string of letters & numbers}\SourceList

Right-click on the immediate parent key with the long string of letters & numbers that contains the SourceList with the reference to the .msi file and click Export, save it to say the Desktop with the name iTunes.reg so the data can be restored if removing it doesn't help. Now right click on the key again and select Delete from the context menu. This should stop the Windows Installer from looking for the .msi when you reinstall iTunes.

If the install still won't go through then double click the iTunes.reg file you made to restore the data to the registry, then use the method shown at Install missing components to unpack the installer of your previous iTunes installation and extract the .msi file you require. Double-click this to uninstall the component. There are links to recent builds of iTunes in the Older versions section of the user tip Troubleshooting issues with iTunes for Windows updates.

tt2

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87 replies

micyvicy

Level 1

0 points

Sep 24, 2015 2:59 AM in response to turingtest2

I've followed the threads but still can't get new iTunes installed. Always get the message old version cannot be uninstalled. Now have no iTunes.

turingtest2

Level 10

275,194 points

Sep 24, 2015 6:14 AM in response to micyvicy

See my post on at the bottom of the first page of this thread. Repairing Apple Software Update before trying to uninstall/upgrade sometimes helps with this error.

tt2

Sep 24, 2015 6:17 AM in response to suirauqa

Your ITunes Is in the down load files on your PC. Down load the older copy and then update to newer copy(ITunes 12.3)

micyvicy

Level 1

0 points

Sep 24, 2015 10:34 AM in response to turingtest2

Not for me. looked in downloads and found older version of iTunes and attempted to reload this, but told me a newer version was installed!! Searched fles and can't find it. Tried again new version and it says can't remove to an old version. Went to Control panel and to repair/change/uninstal programs and thee is an iTunes sitting there but when try to uninstal message is can't find it.

Ceesvg

Level 1

4 points

Sep 25, 2015 7:32 AM in response to suirauqa

Thanks!! Worked fine for me. And indeed the apple softwareupdater.msi keeps giving errors. Tried to find something with Orca (https://msdn.microsoft.com/nl-nl/library/aa370557(v=vs.85).aspx) but couldn't find anything. Perhaps someone else??

Sep 26, 2015 7:00 AM in response to vanbess

It works.Thank You

micyvicy

Level 1

0 points

Sep 27, 2015 6:49 AM in response to turingtest2

Nothing I could do to shift old version of iTunes. So, (madly) I reset my PC. All's well, but sledge hammer, etc ....I've checked and there is no morsel of iTunes or anything to do with Apple on PC. Downloaded new iTunes and received a Windows error 2 message. O hum! Works great on laptop.

Any suggestions apart from just using laptop?

turingtest2

Level 10

275,194 points

Sep 27, 2015 9:36 AM in response to micyvicy

Try the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install. Look for words like failed or error.

tt2

SueGo1

Level 1

4 points

Oct 5, 2015 9:55 AM in response to vanbess

I repaired ASU, Apple 64-bit application, and itunes in Control Panel>Uninstall Program. This forced iTunes to find the needed files and now it is working fine.

Oct 12, 2015 5:07 AM in response to vanbess

Extraordinary!!JUST REPAIR Apple Software Update . Apres 1 mois de recherches Bravo et Merci Vanbess

Oct 14, 2015 5:24 AM in response to Champsaur

I was having the same problem, and when I tried to repair ASU Win10 informed me that it was impossible because a 'file already exists with that name'. Checked the Program Files (x86) folder and sure enough, a 0kb file (not folder) called Apple Software Update is sitting there. Cut and pasted it to my desktop (just in case), and ran the repair. Worked perfectly. iTunes 12.3 now installing with no errors.

Thank the Computer Gods for the User forums here. Apple couldn't troubleshoot their way out of a wet paper bag even if they had a map! It's absolutely appalling that they expect us to do their work for them.

Oct 14, 2015 2:19 PM in response to turingtest2

Thanks guys for all your suggestions but I've found the solution through

another thread about uninstalling and re installing iTunes.i couldn't even

uninstall iTunes no matter what i tried until reading this solution.

Here's what you have to do.Run the program Iobit 5.It's a free

program but very powerful.It will delete everything pertaining to Apple.

Just keep following the commands and check with your programs to make sure you get them all.

I also uninstalled QuickTime so I had nothing pertaining to Apple in my programs.I created a system restore

which they advised.Once everything was removed I rebooted my computer.I then ran an installation

of I Tunes 12.3.The new installation worked perfectly and all my music was retained.Hope this was helpful

Just be patient when doing this and I'm sure it'll work.

turingtest2

Level 10

275,194 points

Oct 14, 2015 3:56 PM in response to happijack

Sadly there seems to be no magic bullet that is always guaranteed to fix installation issues for everyone, but I'm glad to hear you found a solution. 🙂

tt2

Oct 19, 2015 1:08 AM in response to turingtest2

Thanks! This worked for me! Although I couldn't find the itunes6464 file, I just deleted all the entries in the HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ folders that were connected to apple (so Apple Software Updater etc.). After running the installation again, it worked! Thanks!

turingtest2

Level 10

275,194 points

Oct 19, 2015 2:15 AM in response to Ypmroggeveen

You're welcome. 🙂

tt2

iTunes 12.3 installation error on Windows 10