Level 1

18 points

iOS 9 Killed My Cellular Data

I upgraded my iPhone 5s and iPad Mini 3 wi-fi + cellular this morning. Everything worked fine on wi-fi at home, but when I tried to use my phone and iPad Mini on H20 Wireless (an ATT MVNO), it said it "Could not activate cellular data network. You are not subscribed to a cellular data service." Another message says "Cellular Data Plan Usage ... There is no data remaining on your current plan. Would you like to add more data now? If you don't add now, you can do it later in Settings."

What gives? Both SIMs are activated and were in use yesterday and this morning before the iOS 9 update. Both SIMs have plenty of data dollars left (I'm on the annual Minute Plan). Interestingly, when I have Wi-Fi turned off and Cellular Data turned on and toggle the Airplane Mode switch on both devices, in the upper left corner signal strength dots appear along with the text "H2O" and "4G" briefly, then it disappears and is replaced by the name of the device.

Big time bug!

Mac mini, Mac OS X (10.7), Mid-2011 2.3 GHz Mac Mini

Posted on Sep 16, 2015 5:30 PM

25 replies

Sep 18, 2015 1:53 PM in response to Jim Scott

Worked for me too, thanks Keetas.

cys0520

Level 1

4 points

Sep 18, 2015 5:49 PM in response to Jim Scott

Same here. But i got it worked out after contacting the customer service.

But the problem is, now I can't use facetime...they kept on saying it's a third party app which is not supported.

But I could use facetime FINE before...

Anyone knows how to work around that : (

Sep 19, 2015 3:22 AM in response to meister-p

DId you find something??i have the same problem....

Drink114

Level 1

0 points

Sep 22, 2015 11:18 AM in response to ximdot

Awesome! That works!

kingyanz

Level 1

0 points

Sep 24, 2015 7:50 AM in response to Jim Scott

I have even updated the IOS9 to IOS9.1 they had stated that the bugs and fixes would be made on the Cellular Data however nothing has changed. I don't know? could anyone be of help???

Jim Scott Author

Level 1

18 points

Sep 24, 2015 10:20 AM in response to kingyanz

Kingyanz,

Try this: delete the Configuration Profile (General > Profile), then shut down your iOS device. Start up, then go to your carrier's website to download and install a new APN (Access Point Name) configuration profile. It may be the same profile as the one you already had installed, but doing a reinstall sorted out a similar problem I had, where the iOS 9.0.1 update again killed my H2O Wireless Cellular Data access.

I received a phone call from an Apple engineer yesterday morning (Wed., 9/23) in response to a bug report I had filed (identical to my first post in this thread) on this issue. The iOS 9.0.1 update arrived only a few hours later. Based on that phone conversation, I suspect the iOS 9.0.1 update was a quick fix, and that Apple hasn't quite got a handle on everything that's involved. Otherwise, why would I have had to reinstall the APN/configuration profile to fix the fix?

xzphen

Level 1

0 points

Sep 24, 2015 10:32 AM in response to Jim Scott

This is an issue that is not just specific to one cellular carrier, and yesterday's update to IOS 9 did not correct most of the issues regarding cellular data use or the lack of actually being able to turn it on and off with individual apps. Apple has been quite helpless in supporting customers with this issue or providing meaningful responses over the phone.

xzphen

Level 1

0 points

Sep 24, 2015 10:38 AM in response to Jim Scott

Update:

iOS 9.0.1 came out yesterday Sept 23, 2015 and many of us were hoping that it would include a fix for the per-app cellular data toggle switch bug we are all experiencing.

Obviously it hasn't. I spoke with an Apple advisor today who confirmed my guess that this update (9.0.1) was too far in development to go back and change it to fix the per-app cellular data toggle switch bug.

We'll have to wait for iOS 9.0.2. I wasn't given an ETA for when that might be, but the rep thought probably "this month". So that means about 7 days - but it could be longer.

We'll have to keep waiting. But it seems Apple's aware of the issue and working on a fix.

helisoma

Level 1

0 points

Sep 24, 2015 11:40 PM in response to xzphen

I spent last week with a two different Apple technicians including on Saturday a senior one that said he would talk to an engineer about the problem which at the time last week he said he had never heard of the issue before (maybe I was one of the first, that was before this thread appeared). Not only did I lose my H2O wireless data, but my phone thought it was my wife's iphone 6 plus (I have an iphone 5 on the same apple ID). So the OS 9.0 update was a disaster for me. I tried downloading the H2O LTE APN and it showed it was verfied on my phone, I had H2O phone service, but no data. Upgrade to 9.0.1 had no effect whatsoever. The first technician went through all the obvious steps with me (removing SIM, restarting phone in different ways, I even did a complete restoration from no backup...nothing worked).

I'm glad to hear at least that there is something coming soon on the horizon. I can't understand why they would include a promise in 9.0.1 that it addresses the cellular data issue when it doesn't.

Jan 27, 2017 4:34 AM in response to FelipeV

This issue is now broken on iOS 10. I tried the following profile, and get LTE, but not MMS:

https://www.locusapi.com/pcs/h2o.new2.mobileconfig

Can someone please help get this resolved?

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iOS 9 Killed My Cellular Data