IOS 9 FaceTime Bug

PablitoIT wrote:

you've been lucky,

I make intense use of FaceTime to connect with family abroad and the performances on iPad mini have dramatically dropped down since IOS9; how many calls have you done for testing? I personally do 4-5 calls per days and all of them are affected since IOS9.

cheers,

Paolo

I don't have the time to make that many calls daily, but the calls I make have not had any issues at all. Most issues with FaceTime involve connection issues, network slowdown, and buffering. It can depend on your connection, the other person's connection, issues with your ISP, their ISP, your router, their router, you get the pattern here. There are so many variables. I can start a call well, have a connection issue that wants to disconnect the call, hang up and connect again and then continue on for quite a long time without any issues. With so many other devices connected to our internet anymore, anything can affect it. I have 4 computers at home, my cell phones, a microcell device for the cellular, my Smart TV and then my DirecTV box. All are competing for the same bandwidth.

II've been FaceTimIng my daughter in Canada from iPad to iPad since March without many problems, since updating to ios9 2 weeks ago she is not able to see me, here in uk. Coincidence, I don't think so!

come on Apple get a crucial bug fixed, my grandchildren are missing me!

I'm aware of those variables and on time to time connection issues, problem is that in coincidence with IOS 9 those problems are happening with higher frequency resulting in total annoyance... another proof is that if I use Skype on iPad or FaceTime on my iPhone for the same daily calls I don't have those problems...

I had the suspect that IOS 9 introduced a bug on the mini iPad and I see that many other users share my concerns. I really wish Apple will have a look on this issue, I love FaceTime and I'm frustrated to be obliged to use Skype ;-)

Then provide feedback to Apple. Complaining here does not do anything for your cause. Feedback to Apple goes here, http://www.apple.com/feedback and click on the appropriate subject area.

As far as a bug, it may be on yours and some other, but all I stated was that it was not present on my device, nor anyone else that I know, so I would not consider it widespread, just individualized.

All I can say is....... Lucky You!

Along with everyone else, we have similar problems since IOS9. FaceTime breaks up into bands and pixellates, and voice is choppy. It was fine before IOS9, and as others say, Skype and other video functions are unaffected so it is not router etc. It is definitely a bug in the IOS9 software, affecting either some machines or some configurations. I suspect there may be differences internally between iPad models, either in hardware or firmware, but it looks as if thousands of people are affected. Like everyone else, I have given up with FaceTime now and gone back to Skype.

Sorry to say this idea is of no use at all it did not help I am still left with a frustrated 88 year old who cannot be seen by her

grand children or great grand children in other parts of the UK and world wide Apple please help !

Asking for Apple to help here will not work. Apple does not participate in the forum. This is a user to user forum. If you want to get help from Apple, either call Apple Support, or make an appointment at the Genius Bar of the nearest Apple Store for assistance. Make sure you make a backup of your device before going in case they need to restore or replace the device.

I have the same issue with on my IPAD 4th Gen. It started after I upgraded to IOS 9.

I double checked with different ISPs and tested the senario on IPAD Air and IPAD 3rd Gen it works well on these models. But on iPad4 the issue persists specially if your are using Mobile data.

Can anyone tell me how can i revert back to IOS 8?

I noticed the same issue on 2 different iPads (4th gen) since iOS9. Really annoying.

Did anyone try doing a restore yet?

I Also have the same problem. I can see contacts, but they are unable to see me. Only happened since IOS 9 update. Very annoying as my daughter and grandchildren live abroad.

Same problem with iPad 4th generation. Since I updated to iOS 9 my contacts see my image pixelated when using the iPad. Facetime using a macbook on the same WiFi network works fine. Apple please fix it.

Hi Syberyan,

Don't bother to restore your device. I already tried this twice but it is going to resolve the issue.

The issue is the video output streaming object in facetime. I have conducted multiple tests with different scenarios involving different devices and networks. each time the issue re-occurred while using iPad 4th Generation.

I have raised a bug with apple and attached Facetime debug log, but have not heard anything yet; hope they would address it. for the time being I am using IMO on my iPAD 4 to stay in touch with my family back home.

Apple please help!

WWhen your msg came through I was online with apple support. He told me nobody else had this problem!!!!!! I was in process of rebuilding from iTunes. I asked if anybody read the apple support pages and he said they didn't have time to read them all.

i Have rebuilt mine twice no with no effect, I think everyone needs to get on to Apple direct and tell them about this problem with 4th Generation.......

my grandchildren will forget what I look like!