After upgrade to iOS9, iCloud backup says 0 bytes, and all apps have "no data"

Hello -

After upgrading this morning to iOS9, my iCloud backup now shows 0 bytes, a "next backup" size of 0 bytes, and all of my apps are shown as "no data."

Prior to this, on iOS 8.4.1, my backup was about 1.3GB, and nothing else has changed other than upgrading the iOS.

I have already tried rebooting, and logging out and back into iCloud. Nothing works.

Anybody else experience this and is there a fix?

Thank you in advance.

iPhone 6, iOS 8

Posted on Sep 16, 2015 6:06 PM

21 replies

Sep 22, 2015 9:17 PM in response to GadgetGuru72

OK, so you are indicating that the only photos you have in your Photos app are the 4 camera roll photos? Nothing else is there at all?

And again, Photo Stream is not relevant as I indicated. It is not included in your backup, so whether you had it on or not, it wouldn't be a part of the total size showing. I was just asking if you had any photos other than the Camera Roll photos in your Photos app....

Did you try the toggling off and back on? Have you tried signing out of iCloud and back in? Just trying to provide you with some possible solutions that might kick-start the iCloud backup process. Again, I had issues with mine when I first upgraded (the zero byte thing, the not enough storage, etc.), but once I got it going, it seems to be working fine.

Cheers,

GadgetGuru72 Author

Level 1

147 points

Sep 22, 2015 9:23 PM in response to gail from maine

Yes, there are no other photos other than the 4 camera roll photos. Whenever I take photos, I almost immediately transfer them to my OneDrive account, so nothing ever resides on my phone.

And, yes, I have tried toggling automatic backups, I have tried logging out and back into iCloud, and I have tried resetting the network settings. Nothing has worked. I somehow managed to get a single backup a few nights ago, and nothing else since.

GadgetGuru72 Author

Level 1

147 points

Sep 23, 2015 10:26 AM in response to GadgetGuru72

Apple just released iOS 9.0.1. No mention of the iCloud problem in the release notes, but maybe this will have been silently fixed. Fingers crossed.

Sep 23, 2015 10:37 AM in response to gail from maine

its a bug Gail, you can't see that bug completely on consumer (our side) but they Apple can see it on their side. They could see one backup that I did on my ipad after update and three before update. My wife's ipad that I can't backup since there is not enough storage shows them 3 backups before update and none after. I see 0 backups and guarantee you there was backup in the cloud before update. Backup size also reduced twice. Suspect that info is only screwed up on 32 bit devices.

GadgetGuru72 Author

Level 1

147 points

Sep 23, 2015 10:55 AM in response to GadgetGuru72

Unfortunately, it doesn't look like 9.0.1 fixes the problem. I just updated to 9.0.1, and tried a manual backup to iCloud without success. This is massively annoying that Apple has not even acknowledged this problem yet.

Sep 23, 2015 11:04 AM in response to GadgetGuru72

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After upgrade to iOS9, iCloud backup says 0 bytes, and all apps have "no data"