IOS 9 Cellular Data Usage Restrictions not working

milleron wrote:

I did that already, as well, thank you, but I'm not at all sure that you're correct in stating that Apple doesn't read this forum. It's their policy not to post here officially, but that does NOT mean that they don't monitor it.

Level 6 and above forum members have access to a private forum where we can communicate directly with each other and with the "hosts" (administrators) of ASC*. We also get to meet the host managers in person periodically, so we have a pretty close relationship. The hosts are occupied full time in maintaining decorum in the forums, which they do by following up reports filed by members at level 3 and above. They do not read the forums unless there is a report. They also do not have a technical role within Apple. I'm sure there are some engineers who may read the forum on their own, but they do not participate as Apple representatives and most of them are too busy to read the thousands of posts a day that appear. ESPECIALLY in long threads, which are 90% repeats and garbage. There are also "community specialists." These are Apple customer service staff who respond to posts that have gone unanswered for more than a day. They have limited technical skills, and do not read the forums either, except for a queue of posts with no responses. And their posts are limited to quoting Apple Knowledge Base articles. My contacts in the host community assure us that Apple does not make a habit of reading forum posts.

That said, when a widespread issue appears, one of us will generally contact a host manager, who may decide to forward information about the issue to Engineering. That has happened for this issue. So you may be right, that someone in Engineering may read some of the posts on the subject. But they are not interested in "me too" posts. They are looking for facts that can help pinpoint the nature of the issue. So far I've seen exactly one post that does that, and it wasn't in this thread. It was someone who dumped an iTunes backup and examined the contents of one of the Settings database files, and found that there was an invalid value (2) in the toggle settings for some of the switches. they should all be zero or one. I saw the same analysis done 2 years ago when the problem was reported in iOS 7. There was a fix for iOS 7, and the same fix worked for iOS 9 (according to the post). It's not an easy fix, however, as it requires making an unencrypted backup, extracting the backup with a backup extractor tool, editing it with a SQLite editor, writing back to the backup, then restoring the backup.

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*I'm not giving away any secrets; this is posted in the forum documentation.

yesha98 wrote:

i had the same exact problem on my 5s, everytime i tried to turn on my cellular data for something it would autimatically turn it off. it was very annoying but i was planning on getting the 6s soon so i wasnt really that worried about it. i just got the 6s today and im still having the same problem!!! im so frustrated, all my cellular data is off and its not allowing me to turn it on so basically my phone is useless other than making calls lol. apple needs to fix this asap!

The problem is bad information in Settings data, which are part of the backup. So the problem will repeat on any device you restore from a backup. The only solution currently is to set up the device as New, and do not restore a backup.

The only solution currently is to set up the device as New, and do not restore a backup.

I would not call that a "Solution" - That's a work-around, or getto-riggining it, or micky-mousing it...definitely NOT a solution.

iOS 9 has broken many of our phones abilities to use apps over a cellular connection.

#iOS9=BrickedPhone

#iOS9=PoorQA

Model ME344LL/A

I too called Apple Tech Support Friday morning and the Apple tech could not seem to initially understand my problem and suggested as many others here have found out that the only fix they have right now is the wipe the phone and NOT to restore it from backup (thus you will re-introduce the same bug/problem) and reload everything. This means that everything you have on your phone today will be gone forever - texts, pics, contacts, apps, etc...

Sound like even Apple does not have a "Solution" yet either.

Lawrence,

You seem to have been around when this same type of issue popped up with previous iOS releases over the past few years - what was the "Solution" back then? Most of the threads I found just seemed to have "ended" without any solution.

#iOS9=BrickedPhone

#iOS9=PoorQA

Model ME344LL/A

Hello,

where can I get more details about this extraction and settings file? I can verify the same if I know the process.

thanks,

kr,

Tamas

Hi..I ve been following...a friend of mine is experiencing this problem...I have some questions on a potential way to fix this for him.

1. He has an iphone 6.

2. He upgraded over the air to ios9

3. Now he has the problem where he cant turn cellular data on for certain apps since they were "off" before he updated.

4. Here is the difference from other posts....He has NO backup.

5. So...I am thinking....

• The critical data on his phone that he would like not to lose are:
  • His Photos
  • His Contacts
• Could he simply do a manual SYNC through iTunes of his photos and Contacts to his Mac...this would put the photos and contacts onto his Mac apps.
• Then he could set up the iphone as a NEW phone?
• Then he could sync the Contacts and Photos back to the phone?
• Obviously, he would then need to reinstall each app one at a time...we could make note of all of them and just do that...
• An I realize he would have to re do all settings, etc...but that can be done.
• What do you think...he has Notes too I think..I know you cant do that sync in iTunes..suppose could copy and paste to an email or somehting and re create...

So do you think this would work?

If yes, I could use help on specifically how to connect to iTunes and "restore as new device"

Thanks! Anything Im missing?

It's exactly what's happening to me, moreover I have a new iPhone 6s so I think it's impossible to downgrade in iOS 8.4.1 because I think that may be a solution.

Everyone: please submit a bug report at http://www.apple.com/feedback/iphone.html Make the subject: Cellular Data changes not saving Hopefully they will see it and issue a 9.0.2 fix ASAP.

I too had this problem with previous versions of IOS, IOS 7 and IOS 8. The only solution, which I didn't like, was not to use iCloud. But, you must not have to have been using iCloud ever on your phone (or so I assume) because once iCloud is logged it, cellular setting doesn't work. Going back, I installed IOS 7 on my Iphone, AT&T, without ICloud ever turned on, and the cellular settings worked. I then installed it on 2 other iPhones, already running iCloud, and the cellular setting didn't stick. I then installed IOS 7 on another non iCloud phone, and the cellular settings worked. I stupidly assumed the issue would be fixed in IOS 9, so right after I installed IOS 9, I logged into iCloud and a few days later found out the cellular data didn't stick. Luckily I had data turned on for for the few apps I use cellular data for BEFORE the IOS 9 upgrade so it's not a big problem for me.

The solution for me will probably be to restore from pre IOS 9 back up, then upgrade again and NOT turn on iCloud, but I didn't try that yet and may not since being able to use cellular right now is not a hardship for me. If I do try it, I'll post the results here.

The other thing is even if I turn off iCloud, it doesn't fix the problem.

A random thought occurred to me. As soon as I set up iCloud with IOS 9, I noticed that cellular settings was set on, so I turned it off and all the other cellular setting (except the few I wanted on). Then I noticed cellular setting didn't stick, although settings cellular data stayed off. I wonder if it has to do with turning off the cellular data for the settings app.

I went ahead and used the suggestion on the bug report but I don't think it will do much good.

I called Apple again this morning and they are stating that the only fix is either the update to 9.0.0.1 (which BTW does NOT even address this issue in the release notes) or to wipe the phone completely and rebuild as new (NOT to use any backups).

I got them to admit that there was a "glitch" in the update (their words, not mine) and that the only fix at this point is the wipe/rebuild as new.

The tech I spoke to, even though I pointed him here and mentioned that this has happened with other updates (iOS 7 & 8), seemed to indicate that this had never happened before to any other updates. I guess that indicates the level of knowledge this "senior tech" has with iOS.

Before I wipe my phone and lose all of my texts & pictures within my text messages (1000's of pics), I'm going to Verizon and tell them my "in-warranty" iPhone is broke and I want a new one. Might as well make this situation work out for me as well...and Apple to pay a bit for not supporting their users. I recommend everyone else do the same - maybe Apple will recognize that our phones, that they introduced a "glitch" on, are not something for them to "brick" on us. Steve Jobs would have never stood for this - I fear that Apple will only continue to go down hill - I don't recall a similar issue with Microsoft that required many users to "wipe" their computers based upon an Microsoft Update - one can usually roll-back or uninstall an update with ease in Windows....or the engineers are quick to put out a patch...and not the first response be to wipe your device and rebuild it from scratch...and lose all of your saved data.

Also having this problem. I just submitted a bug report. I found out the issue the hard way when I was traveling and tried to use WAZE. Wouldn't stay on in Cellular Data. Then tried to download a different map in App Store, but that too wouldn't stay toggled on. Hopefully there is a fix soon.

I have the same issue. Unfortunately I had toggled them ALL to off because I went over my data limit for last month. So I literally have NONE on and I can't switch any to on without them reverting.

I called Apple Support today and he told me that they are aware of the situation and they have a software update that should be rolling out in a few days.

He suggested to restore from iCloud. If that doesn't work, for the time being he said to restore as NEW. Make sure to not do any backups for the new setup Then when the update comes for the fix, restore from iCloud again.

jlrohio wrote:

Lawrence,

You seem to have been around when this same type of issue popped up with previous iOS releases over the past few years - what was the "Solution" back then? Most of the threads I found just seemed to have "ended" without any solution.

I Will when I get home later today.

HI i just want to let you know that i set my 6 + up as a new device, after that all worked fine until i powered my phone off and on again. Then i got the same bug.

My iphone had cellular issues immediately upon the update. My ipad cellular issues started within a week of the update even though I had taken precautions to turn on all the cellular data to it before the update. Now, I'm wondering if the bug was there all along with the ipad and just took a few days to manifest itself or if it was infected when I backed it up. I use Icloud on both the ipad and the iphone. I also use the iphoto library on the ipad, but not the iphone. I accidently turned it on on the iphone and only noticed when photos started to have an icloud image before they fully loaded on my phone at which time I shut off the photo library. I also airdropped a few photos between the iphone and the ipad. Now, the ipad has cellular issues too, but not all the same apps are affected on both. Very frustrating to say the least. My biggest concern is potentially losing the large number of photos I have on the ipad so much so that I'm considering purchasing a Mac to transfer them.