You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IOS 9 Cellular Data Usage Restrictions not working

Hello, I just updated several devices to IOS 9 and I noticed the Cellular Data Usage Restrictions are turned on. However, when I check the Cellular settings I am able to make changes under User Cellular Data for section. This is the same behavior with all upgraded devices I have. Is this a known issue?


Thanks for your help with cap data plan having this feature working is critical for my family plan and devices.

iPhone 6 Plus, iOS 9

Posted on Sep 16, 2015 6:03 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2015 8:24 AM

I am having this issue as well for enterprise. After updating a couple supervised devices to iOS 9 the cellular settings are supposed to be restricted from being changed but this it's only half true. In iOS 9.0.0, when you shut off the items that you do not want working over cellular data and changes are not allowed for cellular data, the items that were already shut off at the time the restriction was engaged will stay off, even though they toggle back to green.


For example, let's say you toggled Music to not work over cellular data, then apply the restriction for cellular data changes, you'll still be able to toggle Music back over to work on cellular data so it APPEARS that it is back on, but as soon as you move away from the Cellular menu and come back Music will show as shut off for cellular data.


While this is really great for things that you already have shut off and restricted it's a real problem for things you NEED to have working over cellular data. For example, let's say that the App Store is something that you want to work over cellular data. If it the App Store is shut off after the restriction is applied, it is going to stay off until it is turned back on by the user.


So basically, any apps that you shut off in Cellular Data at the time the restriction to not allow changes was applied will stay OFF, even though the user thinks they toggled it to ON. Any apps that you leave ON in Cellular Data can be turned OFF by the user or turned back ON.


This is a real problem if you need something to stay ON.

319 replies

Sep 30, 2015 5:32 PM in response to Turko

Hi,

Yes. The cellular data toggle is working after iOS 9.0.2 update.

But I have noticed another issue.

After 9.0.2 update or as matter of fact after iOS 9 update - any new app which I install, or delete an app and reinstall, it does not appear in Settings->Cellular data list. So these apps will always be toggled ON for cellular data and if I want to toggle it OFF, then I do not have the option.


Is anybody else facing this problem?

Oct 1, 2015 2:22 PM in response to Lawrence Finch

[quote]If I set "don't allow changes" I can still turn Cellular Data on and off, but the individual app switches are greyed out.[/quote]

I have restrictions for cellular data set to "don't allow changes" but I can still change individual apps on or off in cellular data. The only way they are "greyed out" is if I turn off cellular data then they are obviously "greyed out" because cellular data is off, now if I turn cellular data back on they still stay "greyed out" but when I close settings and reopen cellular data the individual apps can once again be turned on or off although it still says "don't allow changes" under restrictions for cellular data.

Oct 2, 2015 5:30 AM in response to HondaFit

I Have the same issue even after the 9.0.2 update. I wonder if everyone else who thinks that the issue is resolved, is referring to the same problem.

Being bel to switch off the "find my phone" option under the "cellular data settings" , when the "don't allow changes" feature is set, is a security breach!

It makes for switching your phone easily set to "not trackable" in the event of it being lost or misplaced.

IOS 9 Cellular Data Usage Restrictions not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.