iTunes 12.3 problems

The workaround of KraftyInSeattle helped for me, as I wrote before. BUT I had the same issue that I could not sync my iPhone, since it was not shown in iTunes. What helped, was another repair with "AppleMobileDeviceSupport6464.msi".

So, first the workaround as decribed by KraftyinSeattle and after this, just install "AppleMobileDeviceSupport6464.msi" (not an older version - with me the latest version worked...) again and click on "Repair" and everything has been fine.

ref : my problem as below like this

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.3.0.44

Application Timestamp: 55f8bec1

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.10.5.0

Fault Module Timestamp: 55e61a16

Exception Code: c000001d

Exception Offset: 00000000005f9630

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1054

Additional Information 1: 86a5

Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

Additional Information 3: 666a

Additional Information 4: 666ad437ab9d663fefa3336d350d67c1

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Unfortunately, not working for me. When I right click on the first file name you mentioned (AppleApplicationSupport64.msi), I select Install, get a dialogue box to perform the install, but when I click "next" I get an error message:

"The installer encountered errors before Apple Application Support (64-bit) could be configured. Your system has not been modified. To retry these operations at a later time, please run the installer again."

I have attempted to repair, then tried to uninstall, then selected the change option for the Apple Software Update program from Windows 10 control panel, but either operation results in another error message:

"Fatal Error during installation."

Not sure where to go from here. iTunes 12.2.2.25 works, but won't update to 12.3 for me.

Thanks for any advice.

Hi,

Just did your reco. but mine is still not working. got this error message:

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.3.0.44

Application Timestamp: 55f8bec1

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.10.5.0

Fault Module Timestamp: 55e61a16

Exception Code: c000001d

Exception Offset: 00000000005f9630

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 86a5

Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

Additional Information 3: 666a

Additional Information 4: 666ad437ab9d663fefa3336d350d67c1

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Please help

If you have "Apple software Update" on your pc try these steps it helped me...

Open Apple Software Update app

It will search for the latest software from apple automatically

If you see a new version for iTunes app appears on the list

go to Tools and select "Download only" and it will start downloading iTunes

then after finishing downloading it will automatically open the folder

In the folder you will find these apps to be install manually:

1- AppleApplicationSupport

2- AppleMobileDeviceSupport6464

3- AppleSoftwareUpdate

4 - Bonjour64 (optional)

5- iTunes64

Now start repairing or installing from 1 to 3

and then try installing iTunes and see if the solved your error.

I have windows 10 and following these steps above helped me

get iTunes 12.3 installed on my pc 🙂

I hope this post help some people out there 🙂🙂

Fix - go to programs in control center. Uninstall Apple Software Update. If it does not uninstall, right click and select repair. Then, right click and select uninstall. Then, install 12.3 from iTunes on the web.

I also have Windows 10, and followed your steps. Unfortunately, this did not work. For each of the first three items, I got a message that the installation failed. I next tried "repair" and got the message "can only be used for installed items" (or something along that phrase).

No joy...sick of this stuff!! So glad iTunes isn't my only source of music for my PC!

Hi - Thank you very much for your great directions - I was finally able to get itunes up on my Win 7 pro x64 following your directions. Unfortunately my iphone won't sync now. I have run "repair" on AppleMobileDeviceSupport6464.exe and "bonjour64.msi" and no help there. My itunes sees my phone but freezes and does not complete the sync. Any suggestions?

Edit: I might have spoken too soon...my itunes is not working properly. Although I can access and edit my library/playlists, I am unable to pull up preferences or close/quit itunes without task manager forcing it to close.

Bless you! I have been wracking my brain for days trying to figure this one out. Everything worked until I upgraded my iPad and iPhone and then iTunes refused to sync. Your workaround worked perfectly - thank you.

I had the same problem and tried a whole evening without success 😠

But then I found your instructions, installed 7-zip and repaired the files as you described --> worked perfectly within a few minutes.

Great, thank you 🙂

(working on Windows 7 64bit Version)

Great! I had this problem, too and you helped! Thanks a lot!

Thanks. Your workaround worked for me!

Genius. Thank you. This worked perfectly.

I solved it by uninstalling of Apple software update acc to instruction from turingtest2, thanks.