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iTunes 12.3 problems

Hi all,

I can't get the new iTunes to download. Getting error "There is a problem with this installer package. A program required for this install to complete could not be run."

Installed iOS9 on my phone - and PC wouldn't recognize it. Uninstalled iTunes 12.2.25 after several attempts at the update to 12.3, so now I have no tunes on the PC...

Thanks for any assistance.

Windows 7

Posted on Sep 16, 2015 7:29 PM

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Question marked as Best reply

Posted on Sep 16, 2015 10:05 PM

I found a workaround, which should for any version of Windows (Vista, 7, 8, 8.1, and 10):


1) Close iTunes if open

2) Use a program such as 7-zip to open up the iTunes 12.3 executable (e.g. iTunes6464Setup.exe) and extract the following:

  • iTunes6464.msi
  • AppleApplicationSupport64.msi
  • AppleMobileDeviceSupport6464.msi

NOTE: the names will vary slight for 32-bit OSs

3) Right-click on AppleApplicationSupport64.msi and choose install. If there is a prompt to repair or install then choose repair.

4) Right-click on AppleMobileDeviceSupport6464.msi and choose install. If there is a prompt to repair or install then choose repair.

5) Right-click on iTunes6464.msi and choose install.


Recommendation: Preform these steps of upgrading iTunes after updating all your devices to iOS 9 due a different problem.


Cause: The problem most likely is caused by AppleSoftwareUpdate.msi for 64-bit versions of Windows.

61 replies

Sep 21, 2015 6:51 AM in response to Next station

ref : my problem as below like this


Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.3.0.44

Application Timestamp: 55f8bec1

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.10.5.0

Fault Module Timestamp: 55e61a16

Exception Code: c000001d

Exception Offset: 00000000005f9630

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1054

Additional Information 1: 86a5

Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

Additional Information 3: 666a

Additional Information 4: 666ad437ab9d663fefa3336d350d67c1



Read our privacy statement online:


http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409



If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Sep 21, 2015 8:07 AM in response to KraftyInSeattle

Unfortunately, not working for me. When I right click on the first file name you mentioned (AppleApplicationSupport64.msi), I select Install, get a dialogue box to perform the install, but when I click "next" I get an error message:

"The installer encountered errors before Apple Application Support (64-bit) could be configured. Your system has not been modified. To retry these operations at a later time, please run the installer again."


I have attempted to repair, then tried to uninstall, then selected the change option for the Apple Software Update program from Windows 10 control panel, but either operation results in another error message:

"Fatal Error during installation."


Not sure where to go from here. iTunes 12.2.2.25 works, but won't update to 12.3 for me.


Thanks for any advice.

Sep 21, 2015 4:54 PM in response to KraftyInSeattle

Hi,


Just did your reco. but mine is still not working. got this error message:


Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.3.0.44

Application Timestamp: 55f8bec1

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.10.5.0

Fault Module Timestamp: 55e61a16

Exception Code: c000001d

Exception Offset: 00000000005f9630

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 86a5

Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

Additional Information 3: 666a

Additional Information 4: 666ad437ab9d663fefa3336d350d67c1



Read our privacy statement online:


http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409



If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt


Please help

Sep 21, 2015 5:05 PM in response to cainila76

Entry point errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in

C:\Program Files\Common Files\Apple\Apple Application Support or

C:\Program Files (x86)\Common Files\Apple\Apple Application Support.


For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.




If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.



If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install.



tt2

Sep 23, 2015 8:45 PM in response to PlanningPrince

If you have "Apple software Update" on your pc try these steps it helped me...


Open Apple Software Update app

It will search for the latest software from apple automatically

If you see a new version for iTunes app appears on the list

go to Tools and select "Download only" and it will start downloading iTunes

then after finishing downloading it will automatically open the folder

In the folder you will find these apps to be install manually:


1- AppleApplicationSupport

2- AppleMobileDeviceSupport6464

3- AppleSoftwareUpdate

4 - Bonjour64 (optional)

5- iTunes64


Now start repairing or installing from 1 to 3

and then try installing iTunes and see if the solved your error.


I have windows 10 and following these steps above helped me

get iTunes 12.3 installed on my pc 🙂


I hope this post help some people out there 🙂🙂

iTunes 12.3 problems

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