Apple Event: May 7th at 7 am PT
I have iTunes 12.3 installed on a laptop running Windows 10 and cannot get my iPhone 6 plus with ios 9.0 to be recognized to sync or backup. The troubleshooting indicated it may be incompatible with USB 3.0. What can I do to resolve this issue? Thank you
iPhone 6 Plus, iOS 9, Windows 10
OMG! thanks!!! i was trying to figure out what to do for at least an hour !!!!
Amazing, well done. Thanks alot ! 🙂
When I updated to iTunes 12.3, iTunes would no longer see my iPad, but still saw my iPhone.
When I updated to iTunes 12.4, iTunes would no longer see my iPhone.
To restore iTunes access to these devices, I had to do BOTH reset the driver for each device, then reset (delete and let iTunes rebuild) the Apple LockDown folder.
> reset driver
https://discussions.apple.com/thread/7219017?tstart=0
> reset the lockdown folder
https://support.apple.com/en-us/HT203887
> to make the Apple Lockdown folder visible in Windows 10
Open This PC in Windows Explorer
View tab / Options / View Tab / Show Hidden Files and Folders
then
Windows (C:) / Program Data / Apple
you da best. it worked!
THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS WORKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Excellent.
I have this problem too but this did not fix it. Also can't drag and drop most of my videos from my phone to my computer..
Thank you, so simple and sily AND WORK!
Your instructions were spot on!!! Thanks!
I followed the solution but still it's not recog
iPhone not recognized in iTunes 12.3
