I have iTunes 12.3 installed on a laptop running Windows 10 and cannot get my iPhone 6 plus with ios 9.0 to be recognized to sync or backup. The troubleshooting indicated it may be incompatible with USB 3.0. What can I do to resolve this issue? Thank you
iPhone 6 Plus, iOS 9, Windows 10
This will fix your problem.
Close iTunes
Open Control Panel
Go to Device Manager
Drop down Portable Devices
Right click on Apple iPhone
Select Properties
Select Driver tab
Click Update Driver
Select Browse my computer
Click Browse...
Go to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
Windows does the rest
Plug in iPhone...
TaDa!!!
Try the following:
Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.
Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35, for example, then you'll also need to roll back the database in the way described in Empty/corrupt iTunes library after upgrade/crash.
tt2
I have a problem installing the Apple Mobile Device Support (AMDS). It does not appear in "programs and features".
I tried to install it separately, but it comes up with the attached
Changing the folder name does not help.
I run Windows 10 on my computer.
Really not comfortable, that I cannot sync with iTunes for Windows.
I just restarted my computer and I've ran into the same issues again. Strangely enough when I carry out the same steps, Windows is claiming that there are no drivers in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
I changed the path to C:\Program Files\Common Files\Apple\Mobile Device Support\ which seemed to work.
One thing this has also affected is Personal Hotspot, it doesn't seem to work via USB
When I updated to iTunes 12.3, iTunes would no longer see my iPad, but still saw my iPhone.
When I updated to iTunes 12.4, iTunes would no longer see my iPhone.
To restore iTunes access to these devices, I had to do BOTH reset the driver for each device, then reset (delete and let iTunes rebuild) the Apple LockDown folder.
> reset driver
https://discussions.apple.com/thread/7219017?tstart=0
> reset the lockdown folder
https://support.apple.com/en-us/HT203887
> to make the Apple Lockdown folder visible in Windows 10
Open This PC in Windows Explorer
View tab / Options / View Tab / Show Hidden Files and Folders
then
Windows (C:) / Program Data / Apple
Make sure you are using an administrator account. Any of them on your machine will do for the following
a) Get Windows to restart the drivers:
- disconnect your USB device and close ITunes
- connect your USB device
- if ITunes loads, close it.
b) File explorer:
c) Restart the computer.
When you login again, load ITunes before you attach your USB device.
Make sure you are using an administrator account. Any of them on your machine will do for the following
a) Get Windows to restart the drivers:
- disconnect your USB device and close ITunes
- connect your USB device
- if ITunes loads, close it.
b) File explorer:
c) Restart the computer.
When you login again, load ITunes before you attach your USB device.
Dani05 wrote:
Hi tt2, just wanted to let you know that my computer is still not recognizing my phone:( I went into the Genius Bar and we tried everything. They seem to think it's a fault with windows, but I just don't know??? Anyway, thanks so much for trying to help me. D
I've thrown in some extra advice for step 3 which might help. Make sure you've applied any patches from Windows Update first.
If your iOS device isn't showing in iTunes try the following:
For step 3 above, open the device manager. Expand any of these sections that are listed.
Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage.
tt2
If you are running a 32-bit windows, change the path to
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
For USB hotspot, there is another device in Device Manager missing a driver. Go here to fix it:
C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers for 64-bit
or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\NetDrivers for 32-bit
Thank you so much! I tried updating the driver yesterday, but I didn't know where to look. I was hoping Windows would find it. Thank you again! It's nice to feel sane again. These little things take up so much of your time. You are awesome!!➕➕➕➕🙂
It doesn't work for me.
There is no «Drivers» or «NetDrivers» under «Mobile Device support» as you can see on the screenshot.
DDoes not work, when I find the driver it says the iPhone is working correctly. The update driver is greyed out.
same with iPad, neither connect.
ipad is still iOS 8, iPhone is iOS 9, iTunes updated to 12.3.
every time I think I get the hang of this apple cr@p we get thrown another curveball....
Only way to fix was to restore PC to a few days ago, and go back to iTunes 12.2.2.25, now both iPhone and iPad sync fine.
its obvious that this version 12.3 that is supposed to work better with Windows 10 does not, and once more an apple product has been released with insufficient validation and verification of its software.
Revert to 12.2.2.25 as I did by restoring your PC to before you upgraded to 12.3. It's patently obvious that 12.3 has been released and is not fit for purpose.
I Updated to 12.3 last night, I restored my PC to 21 September and its all fine now.
I Am not going to update iTunes now for another couple of iterations until Applehave fixed the problem.
Revert to 12.2.2.25 as I did by restoring your PC to before you upgraded to 12.3. It's patently obvious that 12.3 has been released and is not fit for purpose.
I updated to 12.3 last night, I restored my PC to 21 September and its all fine now.
I am not going to update iTunes now for another couple of iterations until Apple have fixed the problem.
iPhone not recognized in iTunes 12.3
