iTunes 12.3 issue with iPod Touch

Apple is not supporting my Gen 1 iTouch with the later versions of iTunes on PC.

iTunes provided this error message "iTunes could not connect to the iPod touch because an invalid response was received from the device." using my Generation 1 iPhone (2007) and iTunes version 12.6.0.100

There are two solutions for this, either find an Apple computer running an earlier version of iTunes, or find a PC version of iTunes that is earlier than version 12.

I found iTunes Version 8.0.2.20 for the PC (64bit) and that worked fine on my Win8.1 PC.

Caution - If you try to reload iPhone firmware holding down the power plus home button, and keeping the home button pressed, but you dont have a working iTunes - you risk "bricking" the iPhone until you can reload the firmware with an older version of iTunes.

The FileHorse website provides many older versions of iTunes for the PC.

Downgrading iTunes can present problems since sometimes the update changes your iTunes library so it will not work with a previous version.

Have you tried:

This should also apply to Win 10 since I can't find an article on Win 10

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

Also

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reboot the computer

- Try another USB port

_ try another cable

i have the same EXACT issue stated by Rincewynd. i tried all the mentioned shooting steps, but still getting the error message. is it some compatibility issue?

I am having the same problem with an iPod Nano since the update and yes I went through all the troubleshooting steps

raja437, try this link below and see if that helps. i have an ipod touch 1st gen, so not sure if this even applies to me.

http://forums.imore.com/itunes/340760-itunes-12-3-0-44-issues-ipod-nano.html

I also updated itunes to 12.3 yesterday 17th Sept 2015 and today 18th Sept am unable to connect my ipod first generation.

Itunes send me the following message:

"Unable to connect to iTunes purchases.

A communication error has occurred. iTunes will try to connect again soon".

Help 🙂

Why didn't Apple warn users of ipod 1st generation that there was an incompatibility issue.

Let's see if Apple can help redress things so that thousands of ipod users can continue using their ipods. They're unbelievably good - or at least were until iTunes 12.3 got in the way

Sad day today 😟

how do you know it is an incompatibility issue? did apple give you an official statement? thanks.

I, too am hugely disappointed. My gen 1 iPod Touch is a very old friend and won't talk to the new 12.3 Itunes and I've spent an entire afternoon that I will never get back uninstalling and reinstalling, trying different cables and so on as advised. It's no good Apple procrastinating that this isn't a fault with its new software as an identical computer with the earlier version of the software doesn't have a problem. I suppose the company's reaction to this will show us all whether this is cynical designed-in obselescence or just a genuine glitch which it fixes quickly. A

I don't 😟

Sadly enough Apple don't seem to be taking notice of this 'problem'.

I love my Ipod 1st generation and still have the box with John Lennon on the cover. I'm sure Steve Jobs would also agree.

i fixed it.

on a mac

1. go to http://www.felixbruns.de/iPod/firmware/ and download iPod touch 1G 3.1.3

2. get your itouch to go into restore mode doing that whole thing with the power/home button

3. hold the option key while clicking the restore button in iTunes and you'll get an option to choose the firmware for restoration

4. restore using the 3.1.3 and it worked for me

i didn't even know there was a 3.1.3 available because it never updated from my iTunes. hope this helps.

iOS 3.1.3 for the 1G iPod has been available since it was released

A 1G iPod can go to iOS 2.2 via iTunes and iOS 3.1.3 via

Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

illaass, i already tried those steps in that official link and it didn't work for me. i don't think apple sells that iOS anymore. had to get it from a third party site like felixbruns.de. its weird how iTunes never informed me that an upgrade was needed and just error'd out.

Hi lllaass,

I have just bought IOS 3.1.3 from iTunes for just over 3€ and alas when I connect my iphone couldn't connect

Help please