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iOS 9 can't download PowerPoint files. Help!!!

I am a student that frequently downloads pdfs, .docx, .pptx from safari on my iphone and ipad to save to apps. ios 9 doesn't seem to support the download of .ppt anymore. Safari will open it, but there is no option to open them in other apps anymore. Am I missing something?

iPhone 6 Plus, iOS 9

Posted on Sep 17, 2015 9:40 AM

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29 replies

Sep 21, 2015 4:45 PM in response to Bdebs24

I do the exact same as you. I take awesome notes and recordings during lectures using Notability simply by downloading the powerpoints or pdfs from my university's website and writing my notes right in. Now I figure I will have to email myself the lectures before hand (from a computer) and then open the attachments into Notability. This is very upsetting. I was boasting about how I could handle all my student needs with just an ipad using my nifty apps. This update has changed that and made me dependent on a computer or back to paper and pen. =( I would hope Apple liked being used as a teaching/learning tool so I hope they will fix this quickly!

Sep 22, 2015 3:12 PM in response to Deekyn

I'm having the same exact problem. It only started after I installed iOS 9. It will let you save it as a PDF in iBooks if you press the share button at the bottom middle of Safari and scroll to the right. Otherwise, I found that if you download the file on a MacBook and open it in Pages or Keynote, you then click on File on the menu bar, then Move to..., then click on the drop box and select Pages - iCloud, or Keynote - iCloud, and it will appear in your iPad Pages or Keynote app. It's such a ridiculous work around when it used to be so easy to just click open in Keynote from Safari.

Nov 5, 2015 9:53 PM in response to Deekyn

I don't know whether someone else has already figured this out, but either the problem has been fixed or I have realized the updated way to access downloads (I hope that did not sound like I think I did anything astounding or novel). I thought I was having the same issue, then I realized that since a recent update there is a new way to open downloads. Instead of clicking on the item in the pop-up list from the download icon in the task bar at the bottom of the screen, click on the white down-pointing arrow in the black circle at the top right of the Safari window. A window with a list of your downloads will open. Click on the desired item. It will take a moment for the PowerPoint to finish downloading and then it will be available to be opened. It seems to remain available from this window, but I prefer to save the downloaded PowerPoints to a file of my choosing if I am going to continue to access them. If you have not already resolved the issue, I hope this helps! Take care 🙂

Jan 8, 2016 9:28 AM in response to Deekyn

(This is a post I wrote on reddit but I’m cross-posting it here in many threads because it looks like many people are facing this problem)


Hello everyone! I found a solution! It requires a bit of time but it solved the bug (which is the impossibility to download any kind of file from Safari because the “Open in” label in ANY kind of document of file is simply not showing up).

This is what I did. Not sure every single passage is necessary but now it’s working flawlessly.


  1. Connect the iPhone to the computer, put it in flight mode (to avoid receiving iMessages and notifications after the backup that would go lost) and do a full and encrypted backup (this way it preserves health data and keychain elements)
  2. Restore the iPhone. It will download the latest iOS version and erase all the content
  3. Once the iPhone is restored instead of restoring your data, choose the setup as new option from the iPhone screen (not from iTunes, but from the phone). To go more quickly I connected to Wi-Fi but skipped everything (including signing in to iCloud, and TouchID and passcode, there’s an option to do that) - so it prevents linking to iMessage as well (we don’t want that for now)
  4. Now that you got a fresh copy of iOS open Safari and check that it’s working properly - I googled “pdf example” and opened the first two results - now it was handling the “Open in iBooks” correctly.
  5. Connect the iPhone to your computer again if you disconnected it and it will ask you if you want to set it up as new or restore from a backup. Choose the backup you did in #1 (it should be already selected)
  6. Wait for restore to be completed. You’ll have to put your Apple password several times because… I don’t know why, but iOS keeps asking it several times
  7. While you wait for every app to be loaded you can already try to open Safari and look for a PDF or regular document, now everything should work just fine!

Hope it helps.

iOS 9 can't download PowerPoint files. Help!!!

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