iCloud Backup Broken After iOS 9 Upgrade

Have you tried resetting your device: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears. Once the Slide to Unlock screen displays, go to Settings>iCloud and toggle Backup off and then back on. Then plug in your device, make sure you are connected to Wifi, let it go to the Slide to Unlock screen and give it a couple of hours to see if the backup will work.

Cheers,

GB

Yes, I've tried that numerous times. Also tried resetting network settings. Tried turning off Find my iPhone (someone in this thread suggested that it might work). Not sure what else to try. Maybe I'll try signing off iCloud completely just to try it - when I get home from work.

This is the only solution that worked for me. THANK YOU!!!

Tried logging out of iCloud, iMessage, FaceTime as well as even my Apple ID (iTunes and App Store), removing all VPN configurations, closing all apps and resetting device but holding power button + home button. Also updated to iOS 9.1 before doing all that. When everything was completed, began signing in again to all different accounts, turning out Key Chain and everything else.

I can turn on iCloud backup and I can still perform manual backups but auto-backup is still not working. It also appears to have some trouble getting all information when calculating next backup size. Sometimes it's very low, just a few MB, sometimes it's 0 kB.

Doesn't seem like 9.1 fixed it either, what is Apple doing???

Tanaxia,

Three months of no formal IOS update to fix this major fiasco of no back-up. The real question is "What is Apple Not Doing?"

All:

If your iPhone isn't syncing to Notes and iCloud backup, AND your phone has a corporate profile installed (i.e. Maas360 MDM), this is a known conflict between iOS9.x and some of these profiles.

This has impacted all of our users at our company and so our IT had to do some "tweaking" on the provisioning to allow the syncing to work again. However this also created a limitation of viewing email file attachments only with the native viewers and not some of the 3rd party apps. Our IT said Apple is aware of this problem and needs to fix it.

So...if you this pertains to you, contact your IT expert and see if they know what to do to allow the workaround process to take place.

Also, for anyone with an Apple Watch, the same profiles can block the ability to sync your calendars from iCloud/iPhone to the Watch. Again, Apple will have to fix this with the next WatchOS update.

Always something.

I have the same problem with iPhone 6 plus and IOS 9. Back up could not be completed kept up popping. I called apple support. They asked me to sign out of iCloud and then sign back in. After many trials and errors and 10 hours, I was finally able to back up. Apple software quality is not what it used to be.

Yes but this is still doing manual backup to iCloud, right?

Have you got the auto-backup working as well?

Happy to report that after updating to iOS 9.1, iCloud has now successfully performed an automatic backup the last two days in a row.

At first I did a manual backup which was successful. I then went into settings and erased that backup and waited and waitled until finally auto backup kicked in.

I will be monitoring the next few days and weeks to see if auto backup works consistently. I remain cautiously optimistic.

How weird, after checking my iPhone just now, it shows that it actually did perform an automatic backup last night to iCloud - fantastic!

Now I just have to make sure my other devices start doing auto-backups as well...

Great news. Hopefully the worst of this is over for all us. Upgrading to 9.1 has fixed most issues for me.

Great news! That is encouraging.

You mentioned in one of your posts that you could turn on iCloud backup (and that you could still perform manual backups) but auto-backup was not working. You also said that it appears to have some trouble getting all information when calculating next backup size. "Sometimes it's very low, just a few MB, sometimes it's 0 kB." When you noticed that the auto update was working, did it back up the correct size? Is it now calculating the next backup size properly?

I upgraded from 8.4.1 to 9.1 and started having backup issues (I really shouldn't have upgraded - everything was fine with 8.4.1). Stupidly, I forgot to manual backup my phone before upgrading to 9.1, but I don't think this would have mattered because I ended up deleting the old backup to get the manual backup under 9.1 to work (which it did).

When I look at my phone now, the next back up size is really low. The last manual backup I did (yesterday morning) was for 7.4GB, so is it weird that the next backup size is only 167MB? Of the handful of apps that I want to back up, I have 6.6GB in my Photos (I'm not using iCloud Photo Library so it's getting backed up the old fashioned way), so the 167MB seems awfully low to me. For most apps that I know I've used (some of which I have chosen to backup) it's showing "no data".

Please forgive me as I'm not very technical, but does the auto-backup only backup things in the app that have changed or does it essentially overwrite the backup from the previous time? Is there a fix to address the "next backup size"/"no data" issue?

My phone did not auto-backup last night, but from what I understand, the auto-backup kicks in after 24hrs of the last backup, so I won't freak out yet on that one.

Any advice/info that you (or anyone else) can provide would be greatly appreciated!

how did you erase the backup

I Got this solution from forum contributor saeed.ayman (I want to make sure he or she gets credit for the solution if this works for you)

To delete old backup, follow these steps:

Found this solution after some digging in the internet.

First of all, I couldn't even delete my old iCloud backup.

Follow these steps:

1- Go to Settings-->iCloud-->Storage-->Manage Storage-->Select your device that you are having problems backing up.

2- Wait for the spinning wheel to finish (loading icon beside backup options). THIS IS VERY IMPORTANT (for some reason!).

3- Scroll down and click "Show all apps" (it's stupid, but trust me this is the only way I could do it)

4- Scroll all the way down, and click "Delete Backup" and then confirm deleting. If you got an error message saying that "the backup can't be deleted, try again later" that means you didn't wait enough. Let it finish loading.

5- After Deleting the backup successfully, go back to the main iCloud settings page, and go to Backup. If iCloud Backup is still On, turn it off then On again. If it was off already, just turn it on.

6- Go to the same page in step 1 again, and make sure that photos are off (if you want them off), otherwise just make sure that all the options are ok as you want them.

7- Go back to the Backup page and click "Back up Now".

It took me about 5 hours to get it done, but it now works fine.

Note: If after step 7 you got the same error message that it wasn't completed, just press "Back up Now" again, it should continue and finish. I got it to work from the second trial.

Some other contributor indicated they had to turn find my iPad off before a successful back up occurred.

This was my reply to saeed.ayman,

GGreetings. Thank you for your solution. I had this problem with a failed backup and to add insult to injury lost about 2.5GB of iCloud memory to boot and was unable to retrieve it until I came across your solution. I was under the impression 9.0.2 fixed the 'backup glitch' but it appears it did not. Sounds encouraging that 9.1 will finally fix it? (See posts above) Hope Apple realizes that as of yet it still is a bug in OS 9. I am still not able to make a backup. Backup hangs at about 4 minutes to go with 2.1 GB memory left in my cloud storage. (Manual backup on iPad 3 64 GB iOS 9.0.2, WiFi plus cellular but no SIM card installed.)

I also find that I can not update from 9.0.2 to 9.1 (Unable to install msg during verification stage) I wonder if the 2 problems are related? See threads re 'Unable to install 9.1'

Doug

Victoria BC

It would seem that 9.1 resolves this issue.

I upgraded to 9.1 on my iPad Air 2, didn't perform ANY of the steps listed in this 17-page thread, just plugged it in after upgrading to 9.1 and locked the screen. After checking in the morning, it did actually successfully perform a backup to iCloud. Finally!