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leJuan5150 Author

Level 1

11 points

iCloud Backup Broken After iOS 9 Upgrade

iCloud Backup on both my iPhone and iPad have been working fine for years until I upgraded to iOS 9. After the upgrade it said my latest backup was "Never". When I pressed "Backup Now" the progress bar flashed quickly then went back to saying my latest backup was "Never" (no error messages).

I decided to try turning iCloud Backup off and back on again. When I try to turn in on it says "iCloud Backup Failed. There was a problem enabling iCloud Backup.".

Any ideas or suggestions on how to fix?

iPhone 6, iOS 9

Posted on Sep 17, 2015 10:18 AM

Top-ranking reply

2manyusername

Level 1

10 points

Posted on Sep 17, 2015 2:34 PM

I have this problem too immediately after updating my iPad mini retina (model ME280LL/A) after upgrading to iOS 9.

previous version was 8.4.1

I have just completed a backup before the upgrade.

guess I better not update any of my other iDevices?

This is an major problem.

View in context

553 replies

Jan 30, 2016 10:13 AM in response to powerbook1701

which iOS are you running on ?

LACAllen

Level 8

43,500 points

Jan 30, 2016 10:23 AM in response to powerbook1701

I'll guess settings > privacy > diagnostics and usage

imahe

Level 1

4 points

Jan 30, 2016 10:28 AM in response to powerbook1701

I installed syslog.

I can't tell you how, that's not allowed here...

Jan 30, 2016 11:05 AM in response to imahe

I was at the Apple store in Schaumburg, IL on 1/27 purchasing an iPad Air 2. I spent 3&1/2 hours being passed to 4 different associates including 2 so-called "geniuses" with this back-up problem on my old iPad and on my iPhone 5 that has been reported on this board since last September. None of these 4 associates had a clue. They wiped my devices clean and I had to back up from my desktop when I got home.

I decided to come to this forum and in 20 minutes found more useful information than the time I spent with the "geniuses". (The delete back-up suggestion solved my problem.)

I'm disappointed in the "geniuses" lack of knowledge of this problem that has been around for months and the crappy customer service I received.

Jan 30, 2016 2:15 PM in response to Bothrops7

its not fixed for me ! i didn't update tho

Jan 30, 2016 4:47 PM in response to Jordan23k23

If you did not update, how would you expect it to be fixed?

Cheers,

Jan 30, 2016 6:10 PM in response to gail from maine

Is it fixed for everyone ?

Jan 30, 2016 7:47 PM in response to Jordan23k23

I can't speak for everyone, but it appears to be fixed for most, if not all of the people posting on this thread. Why wouldn't you want to upgrade to see? Since you don't list the iOS level that you are running, it is a bit difficult to determine if you are running a version that provided a fix:

Download iOS 9.0 - 9.2.1 Information

Cheers,