iCloud Backup Broken After iOS 9 Upgrade

Must have been a server problem. I could not complete a backup on my iphone 6 for days, then one night it suddenly worked.

Just talked to Apple Support chat. I'm having the same issue. Couldn't backup so I tried deleting the backup and tried all the other suggestions. Now I have a 0kb backup that I can't delete. They said the engineers are still working on it, but they have a fix currently. They said to backup to iTunes, wipe and restore your phone, delete any iCloud backups if you see any, then try backing up again. I have not had a chance to try this, but wanted to pass this along. I will try this later today and an Apple support member will call me this evening.

anyone else still having proble?

I definitely am. In fact, I'm in a much worse position now. The Apple rep said to try a restore of my phone which is their temporary fix. I didn't feel comfortable with doing that with only an iTunes backup keeping me from losing about 7 years of data. I have an iPad mini and an iPad 4 that I never updated from 8.4 skin thought I'd go ahead and do that. I updated them with no issues and they both actually backed up to iCloud once. Now? I have three devices which all do not back up anymore and all have 0kb backups with repetitive "Last backup could not be completed." All are on 9.2.1.

yes I updated

Mine has been all over the place. The 0kb backup which the Apple rep tried to convince me was fine, then finicky infrequent backups, then finicky iTunes backups, and now neither iTunes nor iCloud will back up and I'm pretty irritated with the whole thing at this point. THIS is a way larger issue than the insignificant little annoyances they've fixed over the course of iOS 9 and it should've been resolved within the first week.

I got this issue fixed by updating to 9.3 -- yes, it is still beta version but fixed the problems with the 2 iPhones I own.

If you like to try this, visit https://beta.apple.com/sp/betaprogram/redemption#ios, enroll your device and follow the steps to update.

XARGX

The only thing that worries me there is step 1: Back up just in case everything goes to ****. As I'm unable to do that...

You will always be asked to take a backup before updating. You usually do it to iCloud but this time iCloud is the issue so you have to take it to iTunes.

The update went smoothly for me and fixed the iCloud backup issue. At last I was able to backup my phone. The scary prompt that my iPhone hasn't been backed up in 45 weeks is gone 🙂

I thought I covered this, but perhaps that was another thread. I can't get it to back up to iTunes either.

Same issue here iTunes won't back up neither will iCloud. going on 21 weeks

why do I continue to pay for iCloud when I can't even back up???? 5 months now 200gb I know its only $15 but come on Apple

iPhone6+

What happens when you try to back up to iTunes? Why can't you back up there?

Are you running the latest iOS? Have you deleted all of your previous iCloud backups? What other troubleshooting have you done?

Cheers,

GB

iTunes tells me that phone has become disconnected -54

yes latest version of iOS. Yes deleted older backups.

DRove 3 hours to Minneapolis to work with Apple Store people. Worked with simply Mac people in town. Went to local Verizon store. Read for hours on fixes tried them.

best answer I have got was "wipe your phone back to new and see if that works but you will loose all data that hasn't been backed up if that doesn't work we can get you a replacement". This was from the Verizon rep at the retail location I went to

I Also had the same issue of not being able to backup to itunes. After a few minute, backup fails and the message said that the phone was disconnected. I replaced the cable and tried again, same thing. Then did wifi sync and I think this is when it worked.

One more note about iCloud backup (and I strongly believe this is what fixed the issue): I deleted the backup, then tried toe backup and it showed 0kb. I clicked the backup and disabled all app. Kept the smallest one with a few KBs. Backup completed, then i turned on more apps to backup and it was successful again. I kept doing this until I reached apps that has 300mb (turning them on one by one and completing a backup every time I turn on one app). The last app was whatsapp which had 1.8 GB backed up and now the whole phone backs u succefully.

What happens when you try to back up to iCloud?

Take a look at XARGX's post just above this one to see if the steps outlined will work for you to get your device to back up to iCloud.

As for the Error 54 in iTunes, here is a support article that should help:

If you see error -54 when you sync with iTunes - Apple Support

Best of luck,

GB