iCloud Backup Broken After iOS 9 Upgrade

See this is insane that you had to go through all of this! I am in the same boat (sort of) as far as ever since ios 9 the icloud backup never works as it used to. Ios 8 it backed up every single day like clockwork at exactly 24 hours. The device now backs up maybe once or twice a week. It needs to be on the charger for at least 10 hours when it actually does backup. I've tried everything suggested in this forum and it doesn't work. The problem is obviously ios 9 but apple refuses to acknowledge the problem and refuses to fix it. Nothing should be broken for 6 months. A company like apple should have had this fixed with the first update once it realized there was a problem

Trust me, I don't dispute that at all. I was ready to give up and go elsewhere, but that'd mean Android and no thanks. I'll go sans phone long before then. However, it seems like there may have some issue with encryption or something along those lines. The iCloud data is encrypted and I wonder if changing my password forced the system to re-encrypt everything with a new key fixing my backups. I'm about to speak with a Senior Advisor at Apple to let them know how I fixed mine and maybe they'll look at the account to see what happened. Hopefully it will help fix it for some people, because I know I have been beyond frustrated while trying to get this figured out.

Greetings,

100+ hours to find a bug/solution deserves acknowledgement. Well done, and if you have come across a hint that Apple can use to fix this, I think Apple owes you a new iPad..maybe even new iPhones for life. Well done..Apple and the rest of us owe you one!

DOug Dyer

VIctoria BC Canada

Does it work definitely for you with ios 9.3 ?

ios 9.3 is not out yet !

Answer to Jordan23k23

I mean the beta version.

fbr79 said in a precedent post that this issue could be resolved with a beta version of iOS 9.3

Do you still have the problem ?

Hi,

I tried and it didn't solve the problem.

What were the exact steps?

Which iOS 9.x you've been using?

Thanks

Spoke to a "senior" Apple man. He told me the problem could be lonked to my iphone and he proposed me an exchange in applestore. I don't know what to do, I'm sure it has nothing to do with the phone itself but related to Apple servers. Don't want to change my phone for nothing...

I am on 9.2.1. As for the exact step, it's hard to say because I've spent weeks trying a plethora of different things. I'm not exactly sure what combination of things made it work, but I know it finally worked after I changed my iCloud password. Before I finally got it to work, I had tried backing up with all I selected, wiped my phone and did a DFU restore, deleted all app data in my iCloud except for my photos and other device backups, restored a stripped down backup with only messages, voicemails, and watch/activity data. Like I said, the password change is what eventually fixed it for me. I can't say that will fix it for everyone but I had noticed each time I restored my device, the first time I went to the iCloud settings, it'd say I need to update my password and ask me to re-enter it. That's what led me to believe there was something corrupted related to my password. Do you have this happen to you? Or have you not tried a wipe and restore?

Thanks.

I didn't wipe and restored.

Maybe this is part of the needed process....

Just wanted to chime in a hearty "thank you" to Fiestaman! Changing my password allowed me to finally backup my phone to iCloud. Kudos for all of your hard work and for using one of my favorite words (plethora)!

Hi,

What were the steps you've taken?

Did you wipe out and restored your iphone?

For me it didn't work and I wonder what did I do wrong.

Thanks!

Yes, I did reset my phone and restore it from a previously saved backup (after following the steps outlined in this thread). Unfortunately, that did not seem to fix the problem so I continued searching for a solution and came across this thread. I then took Fiestaman's advice and applied a password change to my Apple ID and that seemed to do the trick. I was able to then backup to iCloud for the first time in weeks.

Mine as of the last two days automatically backed up with no incident. I haven't changed anything apart from what was noted earlier in the thread. Other than a more stable connection, there's nothing I can really guess.

so you just changed password or wiped out the entire phone before that?

Thanks