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leJuan5150 Author

Level 1

11 points

iCloud Backup Broken After iOS 9 Upgrade

iCloud Backup on both my iPhone and iPad have been working fine for years until I upgraded to iOS 9. After the upgrade it said my latest backup was "Never". When I pressed "Backup Now" the progress bar flashed quickly then went back to saying my latest backup was "Never" (no error messages).

I decided to try turning iCloud Backup off and back on again. When I try to turn in on it says "iCloud Backup Failed. There was a problem enabling iCloud Backup.".

Any ideas or suggestions on how to fix?

iPhone 6, iOS 9

Posted on Sep 17, 2015 10:18 AM

Top-ranking reply

2manyusername

Level 1

10 points

Posted on Sep 17, 2015 2:34 PM

I have this problem too immediately after updating my iPad mini retina (model ME280LL/A) after upgrading to iOS 9.

previous version was 8.4.1

I have just completed a backup before the upgrade.

guess I better not update any of my other iDevices?

This is an major problem.

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553 replies

Feb 27, 2016 5:54 AM in response to erani

After 14 weeks, it finally worked. I opened itunes and turned OFF the auto sync. Plugged my iphone 4s in and only used the manual backup function then immediately restored from that backup. The only result is that settings, texts, etc are overwritten with a new set of data. Everything was there and apps untouched. I didn't sync, just manual backup to computer and immediate restore of settings. Ran icloud backup from phone, and boom. Can't believe it.

I'm guessing this was the long way around to just changing the PW. My procedure must have fixed what broken PW file was in the phone. Thanks to the person who figured that out.

erani

Level 1

8 points

Feb 27, 2016 6:07 AM in response to powerbook1701

Did all the above and after 6 hours of backing up to iCloud, again - "could not complete backup" 😟

What is wrong here?

I'm 14 weeks without no iCloud backup 😟

erani

Level 1

8 points

Mar 2, 2016 7:24 AM in response to erani

it worked! 🙂

erani

Level 1

8 points

Mar 2, 2016 7:25 AM in response to Fiestaman

Suddenly it worked 🙂 Many thanks!

PhB66

Level 1

4 points

Mar 2, 2016 7:27 AM in response to erani

Without any particular action ?

erani

Level 1

8 points

Mar 2, 2016 7:33 AM in response to PhB66

wiped out, restored, changed PW, deleted iCloud backup.

Mar 7, 2016 9:55 PM in response to satpalsharma

How is it fixed????? Will the carrier reimburse us or will apple since there seems to be a bug present?

Mar 8, 2016 6:25 AM in response to MasterSergeant

What are you referring to? Refund you for what exactly? What is your question?

Mar 8, 2016 6:33 PM in response to gail from maine

does anyone know if they are fixing this in iOS 9.3 update?!

Mar 16, 2016 4:57 AM in response to Jordan23k23

any news on if they are going to fix this in ios 9.3?

Mar 16, 2016 9:45 AM in response to Jordan23k23

The iCloud backup issue has been fixed for awhile. Start a new thread explaining what your issue is, what you have tried, what you are seeing. Also include your device type and iOS level.

Cheers,