iCloud Backup Broken After iOS 9 Upgrade

No idea what your two blank entries might be - can you post a screen shot? Maybe somebody will know.

No idea why there would be blank symbols on an app list. Are you only allowed a fixed number of apps, so they've left you two blanks? Could they be apps you've deleted? Might they be apps you've hidden from view on your screen, or apps being used by someone else on your plan but not by you? Mystified! Hope someone else knows.

I poked around on the inter webs, and they were "not really deleted apps". Problem was/is you don't know what the offender was.

So, I checked the sizes against the sizes of all apps in iTunes, found several possible candidates.

a) Reseting the phone first, did not help

b) redownloaded the two best candidates, the ghosts were still there

c) Reset the phone, ghosts were gone

d) deleted the redownloaded apps (did this in Settings, don't know if it matters)

e) reset the phone

f) ghosts stayed gone

will apple look into this matter? im having the same problem on my i6+ and ipad 3

i just subscribe 200gb storage. and it happen cannot backup...

I spent 45 minutes on the phone with Apple yesterday. They told me that this is a known issue with iOS 9 and that they "anticipate" that the 9.0.1 update will resolve it. Unfortunately, for me, it did not. I spent another half-hour on the phone with them today and they are aware that the issue is still unresolved. What I was told is that this issue is one that appears to be random in what devices it will effect. In my home, we have an iPhone 5c and an iPhone 6. The 5c is able to successfully back up, but the 6 is not. I was told that they are working on a software update that will resolve the iCloud issue and that (as of the rep I spoke to yesterday), 9.0.2 is supposed to be the fix. I'm not holding my breath on that one, though. Now, I have an issue where the 5c has gotten so laggy that it's all but useless. Against my better judgment, we're about to upgrade it to a 6s, I think. :\

It seems Apple acknowledged that there is an issue with iCloud backups although indirectly. So its better that till the time its fixed we should take manual backups to iTunes.

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App slicing is currently unavailable for iOS 9 apps due to an issue affecting iCloud backups created from iOS 9 where some apps from the App Store would only restore to the same model of iOS device.

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Source: https://developer.apple.com/news/?id=092415a&1443125762

Finally... something that makes sense of this. Thanks for your post.

i talked to apple care center just now..seem like they also dont have the solution at this moment

, what they teach me is delete my icloud , and restart and sign in again, i just followed their instruction

in the end still having the same problem.. i click back up now and until half way it pop up a message

'your iphone will back up to your computer automatically when you sync with itunes"

I had this same problem since updating to iOS 9. I tried a few different things, but completely signing out of iCloud and and signing back in seems to have fixed my issue. I hope this helps.

Didn't work for me.

DEar apple...pls fix it....

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gail from maineSep 18, 2015 9:22 PM Re: iCloud Backup Broken After iOS 9 Upgrade
Re: iCloud Backup Broken After iOS 9 Upgradein response to MegaTechSam

iCloud backup works just fine with iOS 9. Again, the servers are inundated right now. You might get in during a lull, as I did a couple of hours ago, and the backup will occur without any issues. There is no need to mess around with your device, and downgrade the iOS. This is not an iOS-related issue. It is a capacity issue with the servers.

If everyone will just calm down and give it a couple more days, things will start to level out and will go back to normal.

Millions of people all trying to access and utilize the servers at the same time - it's a traffic jam. Time for a little Zen moment.... 🙂

Cheers,

GB

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With all due respect, Gail, upon what knowledge do you base this statement?

I work in IT, it is not rocket science to scale up computing resources these days. WORST case is 12 hours, and closer to three to get a whole new Java hosted infrastructure up and running. A properly-running environment does this dynamically with no downtime.

It is also easy enough to balance server loads when you KNOW when and how much data you are going to be pushing out to consumer devices. At the VERY least, one should get an email upon failure explaining the reason for the failure.

So I fall into the IOS9 issue camp.

(iPhone just got a notice of a 9.0.1 install available. Of the bug fixes, nothing was mentioned about iCloud. Irked.)

I had an apple tech directly receive info from my iPhone 6. iCloud backups worked fine both automatic and manual before the update. Once I updated to the new iOS it stopped working. He told me this is a memory issue. I have been able to successfully manually update an iCloud backup only once. I do not believe it is a server issue at all. Rather a new iOS issue.

FYI: 9.0.1 does fix the backup visibility problem for me. 9.0.1 now sees what was an "unsuccessful" backup yesterday with 9.0.0 and shows the proper decrease in quota. So I think backups were actually working in 9.0.0, but it couldn't see them. I also just did a manual 9.0.1 iCloud backup and it worked fine. So hopefully this is all history for everyone.