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Can't respond to texts after iOS 9 update

HI since I updated my 4s and 5s phones I can't respond to texts. The area where you type in the text is grey and has 0:00 in it. The only way around it is to create a new text and send it but the gey box returns as soon as its sent. Appreciate any help

Posted on Sep 17, 2015 10:57 AM

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27 replies

Sep 24, 2015 3:58 AM in response to ken4

To make sure that only your phone will get the calls, go to Settings/Phone and deactivate "On other devices" in the Calls section.

Same for FaceTime and Messages. Only your phone number or mail address should be selected on your device, and not on your wife's phone.

Go to Settings/FaceTime/Receive at/ and Settings/Messages/Receive at/ to check that.

Sep 24, 2015 4:25 AM in response to ken4

I have seen this as well, though I don't think the problem is "solved". I think there is a bug in iOS 9 that needs to be fixed. I have found 2 temporary "fixes" that seem to work well.

1. Reboot the phone (this can be a pain due to how long it takes, and yes the problem will come back)

2. Double press the main hardware button to launch the task manager, Find the messages app, Swipe upward to close the app. This is the quickest "fix", but eventually the issue will return until Apple addresses the issue with an update.

Nov 1, 2015 10:47 PM in response to Jorgken

To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the phone.

If the phone works as before the update, restore from the latest backup. If the problem comes back, the backup data contained corrupt data, causing your issues.

If it still does not work, the phone has to be checked by Apple or an Authorized Apple Service Provider:

Use iTunes to restore your iOS device to factory settings - Apple Support

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

Can't respond to texts after iOS 9 update

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