You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

satchfan Author

Level 1

30 points

Apple TV keeps crashing NON-STOP!!!

We use Apple TV for all our TV watching in all rooms. We bought them at separate times, but they are the same model. We have Apple TV Software 6.2.1 and Resolution 720p.

Our Netflix and Hulu keeps crashing 3-4 times per show, and our music app crashes when playing songs, whether I am streaming it using Airplay from my iPhone or using the AppleTV app.

Our Apple TV just crashes and crashes and crashes!!!!! YES! I have restarted the Apple TV devices. YES! I have unplugged the modem and router and plugged them back in (in the proper sequence). YES! Our wifi speed is fast enough: over 60 Mbs download & 15 Mbs upload. YES! I have reset our ALL of our Apple TV devices to factory settings and set them back up again as new. I have done ALL of the usual advice for fixing the problem.

We are avid Apple fans but are getting sick of the constant crashing. We can't get through one show without having it crash at least once.

Posted on Sep 17, 2015 12:10 PM

139 replies

hcheun

Level 1

4 points

Mar 11, 2018 11:57 AM in response to hcheun

forgot to add, going to also disable the TV app as well. aggregating software like this can be a culprit with memory leaks.

sse7757

Level 1

8 points

Mar 21, 2018 9:56 PM in response to hcheun

My apps are also constantly crashing and returning to the home screen- it’s frustrating and happening across all my apps. Happens since last software update 11.2.6

Mar 22, 2018 12:37 PM in response to satchfan

Try this - in Settings: General: Screensaver: select Never, to test the theory

that continual d.l. from  can interfere with apps, esp. Music . . . good luck, Tom

smcfad5

Level 1

4 points

May 7, 2018 2:23 PM in response to satchfan

I have had the same problem for months. I finally found a solution. Disconnected the Apple TV unit and bought a Roku Ultra.

Apple TV keeps crashing NON-STOP!!!