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Apple TV keeps crashing NON-STOP!!!

We use Apple TV for all our TV watching in all rooms. We bought them at separate times, but they are the same model. We have Apple TV Software 6.2.1 and Resolution 720p.


Our Netflix and Hulu keeps crashing 3-4 times per show, and our music app crashes when playing songs, whether I am streaming it using Airplay from my iPhone or using the AppleTV app.


Our Apple TV just crashes and crashes and crashes!!!!! YES! I have restarted the Apple TV devices. YES! I have unplugged the modem and router and plugged them back in (in the proper sequence). YES! Our wifi speed is fast enough: over 60 Mbs download & 15 Mbs upload. YES! I have reset our ALL of our Apple TV devices to factory settings and set them back up again as new. I have done ALL of the usual advice for fixing the problem.


We are avid Apple fans but are getting sick of the constant crashing. We can't get through one show without having it crash at least once.

Posted on Sep 17, 2015 12:10 PM

Reply
139 replies

Dec 19, 2016 9:24 AM in response to Diana.McCall

That´s it, thank you very much, Diana. God, my English is terrible. You need to restore the Apple TV 2 with iTunes to get it, it´s the same 6.2.1 version number but a new build. I suspect it have been released in order to prevent a possible 6.2.1 untethered jailbreak, since a tethered one was possible since last year October.



Anyway, stability when streaming HD seems to be back to pre-6.2.1 levels, no crashes, and no reboots so far for me on Netflix and Hulu. Despite this, is still highly recommended to log out from iCloud and choose default screensaver to prevent further reboots, due to the little RAM available on the device

Apple TV keeps crashing NON-STOP!!!

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