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Apple TV keeps crashing NON-STOP!!!

We use Apple TV for all our TV watching in all rooms. We bought them at separate times, but they are the same model. We have Apple TV Software 6.2.1 and Resolution 720p.


Our Netflix and Hulu keeps crashing 3-4 times per show, and our music app crashes when playing songs, whether I am streaming it using Airplay from my iPhone or using the AppleTV app.


Our Apple TV just crashes and crashes and crashes!!!!! YES! I have restarted the Apple TV devices. YES! I have unplugged the modem and router and plugged them back in (in the proper sequence). YES! Our wifi speed is fast enough: over 60 Mbs download & 15 Mbs upload. YES! I have reset our ALL of our Apple TV devices to factory settings and set them back up again as new. I have done ALL of the usual advice for fixing the problem.


We are avid Apple fans but are getting sick of the constant crashing. We can't get through one show without having it crash at least once.

Posted on Sep 17, 2015 12:10 PM

Reply
139 replies

Oct 17, 2016 3:55 AM in response to satchfan

The last remark on page 7 of these entries iterates my qualms with when software makes hardware obsolete in general. Though the world goes on, I'd rather have an option of updating without sacrificing apps or the connections. This seems the last thing on developers' minds, and perhaps quite the opposite as stated from users whose computer devices crash after updates. Much of the time under the auspices of security, when updates are decidedly sales related.

Nov 18, 2016 3:50 PM in response to satchfan

I have the exact same problem with an Apple TV2. High speed internet, hardwired connections, etc etc. Solution was to log out of Icloud and change screensaver. Anecdotally it appears that this is caused by a ram problem with the Apple TV2. Log out of Icloud, change screensaver, restart, and you should be good.

Nov 29, 2016 5:42 AM in response to dtolent

i have the same exact problem with playing netflix. crashes in the middle of a movie, and takes me back to home page each time. crashes at least 4 times in one movie. looks like this is being neglected so for long. hopefully Apple and Netflix work together to solve this soon. can somebody please take this problem seriously. I have ATV4 with 32GB I bought recently.

Apple TV keeps crashing NON-STOP!!!

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