Apple TV keeps crashing NON-STOP!!!

We use Apple TV for all our TV watching in all rooms. We bought them at separate times, but they are the same model. We have Apple TV Software 6.2.1 and Resolution 720p.


Our Netflix and Hulu keeps crashing 3-4 times per show, and our music app crashes when playing songs, whether I am streaming it using Airplay from my iPhone or using the AppleTV app.


Our Apple TV just crashes and crashes and crashes!!!!! YES! I have restarted the Apple TV devices. YES! I have unplugged the modem and router and plugged them back in (in the proper sequence). YES! Our wifi speed is fast enough: over 60 Mbs download & 15 Mbs upload. YES! I have reset our ALL of our Apple TV devices to factory settings and set them back up again as new. I have done ALL of the usual advice for fixing the problem.


We are avid Apple fans but are getting sick of the constant crashing. We can't get through one show without having it crash at least once.

Posted on Sep 17, 2015 12:10 PM

Reply
139 replies

Sep 6, 2016 2:23 PM in response to satchfan

I have had this issue with various apps--namely Showtime, Netflix, and Hulu primarily. For the most part, a system restart fixes it. I know you have tried that though.


General troubleshooting that has worked for me.

  • Check for updates
  • Reboot system
  • Unplug
  • Change network
  • In extreme cases I have deleted and reloaded the app


I believe it is the app developer and not AppleTV that has the issue--so when something breaks, I assume the developers haven't caught up with a system update or something. Sometimes you can get insight looking on the company's support boards, i.e. Showtime, etc.

Sep 6, 2016 3:59 PM in response to MAV2016

I want to agree with you about the apps/developers - but oxmox11

above's having trouble with Netflix - which is rock solid for me - but

I'm on tv 3 (just before the current model). Wikipedia article leaves

a question in my mind about Netflix on a 2nd gen device:


"In the March 7, 2012 presentation that mainly dealt with the third generation iPad, Apple

CEO Tim Cook announced a third version of the Apple TV. The new Apple TV is externally

identical to the second generation model and includes a single-core A5 processor. It also

supports 1080p content from iTunes and Netflix".


Makes you wonder if changing your TV's resolution down to 720 might help.

Sep 30, 2016 10:49 AM in response to satchfan

*** SOLVED ****

My apple tv was crashing all of the time. We could not get through an hour show on Netflix without it crashing.

I went into Netflix on my computer (netflix.com) and I changed the resolution setting to 720p. The next time I started Netflix up ... No more crashes. Totally solved my problems with this. The picture is completely fine to watch. As someone had said it is likely crashing because of a lack of memory on the apple TV devices. I thought it was my Wifi as well and changed that first but my wifi is totally solid.

Best of luck to everyone. Hope this works as well for you.

Oct 17, 2016 3:55 AM in response to satchfan

The last remark on page 7 of these entries iterates my qualms with when software makes hardware obsolete in general. Though the world goes on, I'd rather have an option of updating without sacrificing apps or the connections. This seems the last thing on developers' minds, and perhaps quite the opposite as stated from users whose computer devices crash after updates. Much of the time under the auspices of security, when updates are decidedly sales related.

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Apple TV keeps crashing NON-STOP!!!

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