Apple TV keeps crashing NON-STOP!!!

Hello vallifromhamilton,

If you have the latest ATV 4th generation, be sure you have the latest tvOS 9.2.1, and that the Netflix app is updated. Remember, the iOS app is not the same as the tvOS app. Force quitting the app from time to time may help. You might also check the Netflix forums for Apple TV issues.

When you say ATV automatically resets, do you mean the screen goes blank and the light flashes while it reloads the software, or do you mean it returns to the home screen?

After reading the post about ram further above, I started looking for things in my settings and I saw that I was logged into icloud even though I don't use it. I logged out and changed my screensaver from using flickr photos to just a generic one. So far I've watched 1 and a half shows on Netflix and not a flicker of a problem. So I suspect that it WAS a problem with ram. I am grateful for this forum and I posted earlier today and with the suggestions found here I think I have fixed it. So thank you! :-)

Thank you for your response Diana but I believe I may have fixed it. Like a couple of posters suggested I looked for things that may be eating up RAM and saw that I was logged into icloud. I logged out and changed my screen saver to a simpler one and so far so good. I'll give it a couple of days before I decide it's really fixed though. Thanks for your help! :-)

@valli,

Glad hear that your Netflix is working better. Could you let us know (a) which model of ATV you have (2nd-gen, 3rd-gen) and (b) what bandwidth setting your Netflix account is using (auto, medium, high...). Evidence suggests that the Netflix & Hulu crashes are correlated with reduced memory in the ATV2 (256 MB) and higher bitrate used by Netflix HD. Since there's no way to examine memory utilization in real-time, we have to guess what's going on inside.

Thanks.

We have owned and used Apple TV since the first generation was introduced. We have two generation 3's and one generation 4.

We have to restart all of our Apple TV devices first then choose what we want to watch otherwise Apple TV does not respond.

Netflix and Hulu work fine on our IPads and computers. Everything works fine on the mobile devices.

We have 60 download and 15 upload. We have the latest firmware and software on all of the units.

We have unplugged, restarted, Apple TV and we have unplugged and restarted our router as well.

We even changed providers and upgraded because the situation was so bad.

We finally purchased Roku three months ago for programming that at the time wasn't on Apple TV.

It works flawlessly and we have become more and more dependent on it because it just works and it works all of the time. Even Hulu and Netflix work flawlessly as does Amazon.

Of course this is on the same system as Apple TV with the same internet connection.

I am a big fan of Apple since I am a photographer and very reliant on Apple. I have quite a few computers, iPads, and phones and have never experienced anything close to the problems we have every day with Apple TV.

Are you using a photos screensaver on the ATV 3s? If so, you might try switching to one of the defaults.

Do you leave several apps running on the ATV 4? Could you try force quitting them and just starting the ones you want to use?

Where and what has apple been doing since October 2015, thats how far back this forum goes and still no answer. I’ve got [4 app. tv 3] and the remotes of 2 of them have a worn out right click button from the endless fast forwarding I constantly have to do. Come on Apple, wake up and fix it PLEASE⁉️

Hi, you can send your wakeup message to Apple here https://www.apple.com/feedback/appletv.html. They won't hear you on this forum. If you have a problem, you could try some of the suggestions in this thread. If none of them work, you could describe the problem specifically and see if anyone can help you.

Yup logging out of iCloud photo stream worked!

Same issue here with a ATV2 can hardly watch anything on Netflix because it constantly crashes, very frustrating just about to cancel my Netflix. don't think I'm logged in to Icloud but will check that

I have had this issue with various apps--namely Showtime, Netflix, and Hulu primarily. For the most part, a system restart fixes it. I know you have tried that though.

General troubleshooting that has worked for me.

• Check for updates
• Reboot system
• Unplug
• Change network
• In extreme cases I have deleted and reloaded the app

I believe it is the app developer and not AppleTV that has the issue--so when something breaks, I assume the developers haven't caught up with a system update or something. Sometimes you can get insight looking on the company's support boards, i.e. Showtime, etc.

I want to agree with you about the apps/developers - but oxmox11

above's having trouble with Netflix - which is rock solid for me - but

I'm on tv 3 (just before the current model). Wikipedia article leaves

a question in my mind about Netflix on a 2nd gen device:

"In the March 7, 2012 presentation that mainly dealt with the third generation iPad, Apple

CEO Tim Cook announced a third version of the Apple TV. The new Apple TV is externally

identical to the second generation model and includes a single-core A5 processor. It also

supports 1080p content from iTunes and Netflix".

Makes you wonder if changing your TV's resolution down to 720 might help.

*** SOLVED ****

My apple tv was crashing all of the time. We could not get through an hour show on Netflix without it crashing.

I went into Netflix on my computer (netflix.com) and I changed the resolution setting to 720p. The next time I started Netflix up ... No more crashes. Totally solved my problems with this. The picture is completely fine to watch. As someone had said it is likely crashing because of a lack of memory on the apple TV devices. I thought it was my Wifi as well and changed that first but my wifi is totally solid.

Best of luck to everyone. Hope this works as well for you.

Thank you very much. Which version/generation of tv do you have?

https://en.wikipedia.org/wiki/Apple_TV

That is exactly what they are hoping for. They need to make it possible to upgrade the RAM in the unit without having to buy a new unit. It has the same problem on NFL app. C'mon Apple, I am losing my faith in your products and support. Steve Jobs would not stand for this.