Apple TV keeps crashing NON-STOP!!!

We use Apple TV for all our TV watching in all rooms. We bought them at separate times, but they are the same model. We have Apple TV Software 6.2.1 and Resolution 720p.


Our Netflix and Hulu keeps crashing 3-4 times per show, and our music app crashes when playing songs, whether I am streaming it using Airplay from my iPhone or using the AppleTV app.


Our Apple TV just crashes and crashes and crashes!!!!! YES! I have restarted the Apple TV devices. YES! I have unplugged the modem and router and plugged them back in (in the proper sequence). YES! Our wifi speed is fast enough: over 60 Mbs download & 15 Mbs upload. YES! I have reset our ALL of our Apple TV devices to factory settings and set them back up again as new. I have done ALL of the usual advice for fixing the problem.


We are avid Apple fans but are getting sick of the constant crashing. We can't get through one show without having it crash at least once.

Posted on Sep 17, 2015 12:10 PM

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139 replies

Oct 7, 2015 5:44 AM in response to KeithW

I have been having the exact same problem for months now. It makes Apple TV unusable. Only programs that work without resetting are items bought from the Apple store. I have the second generation Apple TV and I have tried everything, Even bought new cables and tried new ports. The only way I can watch anything non-Apple related is to stream it from my phone to Apple TV.

Oct 7, 2015 5:47 AM in response to satchfan

I have been having the exact same problem for months now. It makes Apple TV unusable. Only programs that work without resetting are items bought from the Apple store. I have the second generation Apple TV and I have tried everything, Even bought new cables and tried new ports. The only way I can watch anything non-Apple related is to stream it from my phone to Apple TV.

Oct 16, 2015 3:11 PM in response to satchfan

There are several recent posts on the internet as well as Apple's discussion pages regarding random reboots when attempting to view Netflix and/or Hulu on the AppleTV2. I started having the same problem about 3 weeks ago with Netflix (I don't use Hulu). I suspect that something changed with Apple's servers, or perhaps there was a bad update pushed by Apple (it does happen from time to time). In any case, my work around has been to stream Netflix content from my iPad (via the Netflix app) to my AppleTV2. It works, but it is not a solution.


Has anyone experienced this issue with an AppleTV3?

Oct 17, 2015 8:19 AM in response to vazandrew

I have tried replacing the cables and trying new ports on the TV. I have also manually restarted my router and tested the speed which was normal. It also happens on other stations besides Hulu and Netflix. I have the same problem on PBS and Smithsonian, as well as others, when watching via Apple TV. The only shows that work are the ones available from the Apple store. I was planning on buying the new AppleTV this when it is released but not if it is going to have these same issues.

Oct 22, 2015 3:45 AM in response to vazandrew

The DNS was already set to auto. The signal strength is fine. I cannot try another network but I will try the ethernet. Although, if it was a problem with the network or signal, I would be having the same issue on programs bought via Apple TV. AS I said before, the only time I do not get disconnected is when watching TV shows or movies I have purchased from Apple. Anything else (Netflix, Hulu, etc...) gets disconnected often. I also use Chromecast on my TV in the upstairs bedroom, which is about 20-30 feet from the router downstairs, and it has never disconnected.

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Apple TV keeps crashing NON-STOP!!!

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