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MS Exchange account not working after iOS 9 update

This morning's iOS 9 update blew up my MS Exchange email accounts on my iPhone 6 Plus (not Office 365). Has anyone experienced this? We have Exchange 2007 on SBS 2008. Email accounts worked prior to update. Error: "EXCHANGE ACCOUNT Unable to verify account information. OK"

I have tried the following:

Reset network settings
Deleted and recreated the account
Deleted and recreated the account with wifi turned off
Created the account with SSL turned off
Rebooted phone
Setup the account without optional domain name

iPhone 6 Plus, iOS 9, null

Posted on Sep 17, 2015 2:57 PM

Best reply

lvicencio

Level 1

10 points

Posted on Sep 22, 2015 1:25 PM

I have come across the same issue with IPHONE 6 after updating to IOS9. MS Exchange 2007 worked fine up until the IOS9 update. I attempted all the same trouble shooting steps to no avail. After numerous calls over the past 4 days to Apple Helpdesk today they finally confirmed and admitted that this is a known issue with the IOS9 update. At first they told me our server administrator had to fix the issue, which was complete BS. They are supposedly "working as fast as they can to provide a solution", but right now there is nothing they can do for any of us who have this issue. I travel for work and its imperative that I get work emails on my phone. I asked if i could go back to IOS8, they said no that is not an option. Not sure what to do now, Apple should pay for time out of office since i can't effectively perform my job unless I go and buy an android.

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18 replies

Nov 10, 2015 6:35 AM in response to HavNHavNot

Was having same problem with brand new iPhone 6 with iOS 9.1

Solution: Setup my Gmail account in Google first. Then setup my Exchange e-mail as a second account. Everything works now!

gts273

Level 1

0 points

Dec 7, 2015 6:17 AM in response to HavNHavNot

Got a new iPhone 6. All my settings successfully restored from backup, except the Exchange accounts. Gmail and icloud accounts reconnected seamlessly, reestablishing emails, calendars, etc. But for adding my Exchange accounts, I tried multiple times to sign in, and the phone got hung up for hours trying to 'verify' (the settings page froze and the 'wait' icon kept spinning). As suggested by another respondent here, I tried powering off the phone. After turning the phone back on, I re-attempted to add or sign into the Exchange accounts. It worked!

Good luck.

Dec 21, 2015 8:22 AM in response to HavNHavNot

I have an issue with iPhone 5s on iOS 9.2.

When I setup my Exchange account I only get certain emails downloaded. I have tried setting the Mail Days to Sync to "No Limit" but it makes no difference.

It works on my BlackBerry without issue.

Cheers

Julian

MS Exchange account not working after iOS 9 update