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After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?

All my email attachments are unopenableafter the ios9 upgrade. Anyone else with this issue? How do I get them back? The emails just say message not yet downloaded from server.

iPhone 5, iOS 9

Posted on Sep 17, 2015 7:32 PM

Reply
1,001 replies

Oct 22, 2015 8:58 AM in response to Rontu2

Rontu2 wrote:



What I can't wrap my head around is why this bug should have impact on messages in the Sent mailbox.

There was a hint in the reply you get from your Apple representative: Messages are stored in the email cache in RAM, and not written to permanent storage. So the messages will only be visible until iOS needs memory (RAM) and releases the mail cache. The correct solution is to write messages to storage, and the latest update apparently doesn't do that.

Oct 22, 2015 9:19 AM in response to Rontu2

This really is most 'peculiar' why there are still some users, including yourself, who are still experiencing the same issue after the 9.1 update installation; while others like me and my team who are now no longer experiencing any of these dreaded issues.


I'll report back if our current 'good' luck changes with any of our devices in the coming days.

Oct 22, 2015 10:02 AM in response to Lawrence Finch

Lawrence Finch wrote:

"There was a hint in the reply you get from your Apple representative: Messages are stored in the email cache in RAM, and not written to permanent storage. So the messages will only be visible until iOS needs memory (RAM) and releases the mail cache. The correct solution is to write messages to storage, and the latest update apparently doesn't do that."


Yes, I see that thanks. Hopefully Apple Engineering will timely update the latest update. It is interesting however that jaymlee reports a team of 10-12 users have not seen this issue since updating to iOS9.1

Oct 22, 2015 1:30 PM in response to jaymlee

9.1 still does not adhere to the POP protocol as I understand it. Previously read emails only display properly if a cellular or wi-fi signal is available. 9.1 still appears to be downloading to cache and not physical memory. When wi-fi or cellular isn't available embedded attachments display as a ?-mark inside a box.

Oct 22, 2015 1:41 PM in response to carolinseattle

TThis has been the case for a number of years. I think it is more oversight than deliberate action. IMAP is much more common as the majority of people have multiple devices and only want to delete a message once. That isn't what we want for our family as my partner and I don't want the message from our shared email account to disappear just because one of us didn't find it interesting / important. Pop is still relevant for a significant group of users as this theead shows but if we want functionality corrected, inserted or fixed then we need to voice to be heard and that requires everyone to use the official Apple feedback page. These forums just help us to confirm our understanding and refine our arguments!

Oct 22, 2015 1:57 PM in response to Jlkochan

II've held off replying until I have given sufficient time post the 9.1 update to confirm we are clear. Here are my observations:

1. We have update an iPhone 6, iPhone 5c iPad 3 and iPad Air 2 To 9.1. All we're exhibiting identical symptoms post upgrade to iOS 9. All our email accounts are pop.

2. I have had iOS 9.1 running on my iPhone 6 since last night. All emails that I have received today are still present. There have been no cases of "this message has not been downloaded from the server" in any of the emails received post update.

3. Unsurprisingly older messages already affected have not been recovered.

4. I noticed a lag when opening emails with graphics or pictures. When I select airplane mode the email text is unaffected but the pictures are not shown only the empty frame placeholder. I can confirm that data is being used to download these images (from where? More to follow).

5. Attachments such as PDFs are not affected by lack of a data service (good news) so whilst not pretty pop emails are once again functional when off the grid (important for me in a rural area).

6. When I got home I downloaded today's emails to the computer which removes them from the email provider server. all of today's emails were still accessible despite the original no longer being present in the email provider server or any of the folders. I even turned the iMac off so there could be no weird back channel to the only other version of the email.

7. When I select airplane mode the pictures in emails still disappear, when I select airplane mode off the pictures reappear with a slight data usage (difficult to attribute categorically) where is this data being cached???

in summary - based on a sample of one uk email provider (BT) and 4 iOS devices from iPad 3 iPhone 5c to iPhone 6 iPad Air 2, pop/smttp email is functional again on iOS 9.1. Text and attachments appear to remain on the device even when data connection is lost and the email is no longer available on the server. Something has definitely changed and it's certainly not pretty, I'm also a little concerned that my email is being stored in another location. So good news with caveats

After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?

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