After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?

Rontu2 wrote:

carolinseattle wrote:

"...Why have to fool the system and then select POP. I never got real answer from the senior adviser that I spoke with about the issue. I was only told they were looking into it and it would be resolved by a software update..."

iOS9.1 allows setup of a POP account without having to fool the mail app. I received feedback from a sr tech advisor that engineering is aware of the issue and is working on a fix. There have been multiple posts from others reporting that same feedback. Hopefully this happens sooner rather than later.

Interestingly, on Earthlink's email setup instruction page they have you do exactly this - put in a wrong password first - in order to access the screen where one can set up a POP account. I don't know when this became necessary. I set up my email initially on my iPhone 4 and don't recall what version of iOS that was.....

Bernard Cawley wrote:

"Interestingly, on Earthlink's email setup instruction page they have you do exactly this - put in a wrong password first - in order to access the screen where one can set up a POP account."

I too had to fool the system to get to a screen allowing a POP account running iOS9, 9.01 and 9.02. After updating to iOS9.1 when I recreated the mail account the screen showed both IMAP and POP options without that extra step.

"Apparently the first beta of 9.2 was released today (saw this on MacRumors). No word yet on whether the POP email screw-up is fixed in that version. I posted the question but so far no responses about that in the thread there".

It doesn't look good : http://www.forbes.com/sites/gordonkelly/2015/10/27/apple-reveals-ios-9-2/ : "Notably iOS 9.2 also includes no updates for the broken notifications which iOS 9.1 did a hit and miss job of addressing, nor for the POP email failures iOS 9.1 name dropped but singularly failed to fix"

In the interest of science, I deleted my email address and reentered it with the correct password and I did not get an option to add pop. It took me directly to Imap. In addition, after I did the work around and got to the POP page the host name popped up as IMAP.Comcast rather than mail.comcast. Perhaps that is because Comcast offers imap as an option.

I Have now read a huge amount of posts regarding this issue and what I find interesting is that there has been NO formal statement from Apple as to what is happening Either with this issue or the many other problems that v 9 and its versions have forced on the users. Apple have made my iPad useless for receiving emails, keychain no longer works etc.

my next pad may well be Android!

note it doesn't even correct my typing! (Capitalisation and apostrophe insertion have gone awol).

Well, I may as well join the party. iPad 2 owner here, have been using it for almost 4 years. Like so many others who use POP/SMTP for their email (comcast.net in my case), I've discovered that previously downloaded email on my iPad that are more than a couple of days old still show a Subject, but are now missing the body, attachments, etc. and replaced with "This message has not been downloaded from the server." Hundreds of them dating back to early 2012.

Note I use Outlook 2010 on my Windows 7 PC to send/receive email, and more importantly, to serve as a permanent storage location for ALL email (versus on Comcast's mail server somewhere). Therefore, for each of my email accounts in Outlook, I long ago deliberately chosen NOT to "Leave a copy of messages on the server". So, for me, I may have now forever lost the ability to view these older emails on my iPad (except for the Subject), at least I DO have full, permanent copies of everything on my PC's hard drive (mailbox.pst file, which I routinely back up).

I'm still amazed that the body of all email messages (& attachments) that were on my iPad were actually deleted when I updated iOS from 8.4 to 9.x. Absolutely incredible! I also find it amusing that some posts in this (and other) threads on the topic suggest that turning ON the option to "Leave a copy of messages on the server" is a solution, as if having it OFF in the first place is an error or mistake on my part. I don't WANT them left on the server and never have, nor should I have to do so in order to see email that has already been downloaded to the iPad!

Anyway, I too hope this problem is corrected in iOS 9.2 so that you're not forced to leave email on your server AND maintain a constant internet connection just to read email, but ... for those of you thinking that once (if?) the problem is corrected you'll have your old email/attachments, back ... sorry, but I'm afraid it's probably gone, permanently, from your iDevice. Ref. Settings/General/Storage & iCloud Usage/Manage Storage/Mail and you'll see just how much has been pruned by the iOS 9 update.

Hi from Sydney, Australia. I just spoke to Apple support (again) and while the guy I spoke to claimed to never have heard of the issue, when he checked with his supervisor, he was told that yes, Apple are aware of the problem as an 'emerging issue' and that engineers are working on it with an expected fix in the next update (but when?). He advised me to not use the Apple Mail App but rather conduct my mail with the direct link to my service provided. So, while it looks like Apple are finally 'on to it' as other have reported too, please do not fail to maintain the rage through daily submission of feedback forms for both the iPhone and iPad. Please continue to 'pound on their door' to reinforce just how annoying this whole exercise has been. Obviously the days when Apple were a company when "It Just Works" are now a thing of the past. And, focusing on things such as emoji and wallpapers instead of the things that really matter in a practical, real world only adds to the perception that they have lost focus.

Haha. Apart from the odd smiley or sad face (as a lot can get lost in sms translation), who really needs that many "emoji's"? I am fed-up of catching the button that shows them on the ipad keyboard and are really not required unless you are still at school or something.

I agree, this has been a complete shambles for my business use, where I need to access emails stored on my devices whilst on the go and I have lost a years emails saved on my expensive iPhone 6 plus and iPad2. Both used specifically to store pop emails for work.

Add to that the current shambles with iOS and the Microsoft 2016 for Mac's, which is practically chaos and has threads running as long as this one with problems. Emoji and wall papers have certainly replaced serious productivity.

Dare I say, I am starting to think Windows 10 and Outlook on my iPhone and iPad. Things are just getting worse with Apple.

I've just noticed that after forwarding all my outlook emails to a different provider and setting up that provider on my iOS device has let me download those messages where I was getting the error 'not downloaded from the server' with outlook.

I too am having problems when sending attachments. They end up going into draft folder, or I don't see it in the sent folder. They sometimes just disappear. I am useless on computers so no idea how to sort it. I logged onto my hotmail via Safari/ Outlook and used it that way. This was on new iMac

FYI. I have had good luck with AltaMail. Retaining my attachments after I downloaded from server with my desktop which takes mail off server. Notice that Outlook does not have a POP3 default. I am starting to wonder if the iPhone is becoming more of a gaming, twitter, etc., device than a working tool and a serious device. Starting to investigate alternatives. IOS 9 is a real mess. Another example of peremptory Apple behavior.

FYI I've been having this problem with outlook IMAP. I don't use POP.

The reality is that tablets and phones reached their optimum level several years ago and since then we have been presented with more and more dubious "improvements".

The marketing race to churn out the next hardware or OS version has been at the expense of solid project management and we are seeing, particularly since IOS 8, a failure to ensure basic functionality has not been broken.

so true.