After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?

Rontu2 wrote:

is there an update from any of the testers ...

Yes, and it has been posted in this thread. Although it's pretty hard to find.

This POP3 bug should have been fixed in a 9.1.x version of the Operating system, instead of waiting to solve more issues and delaying the release until a 9.2 build........Apple is completely out of touch with their consumers.... It's unconscionable for Apple to make so many consumers suffer this long. Sure, there's 3rd party mail apps as an alternative, but there are other limitations using these apps that Apple imposes of its users that make those apps a pain to use. I am using one of the 3rd party apps too....I have no choice. It beats losing sent/received emails randomly on a daily basis.

Rontu2 wrote:

is there an update from any of the beta testers ...

I am from germany. Yesterday i tried to make an update. But it was deleted by Apple Support. Sorry! It was not allowed to say or write anything about the test´s. 😉

Yes, Lawrence, it is "hard to find" information if the next version will fix this really bad bag - Apple deletes such information.

Apple have never officially acknowledged the fact that they screwed up with e-mail functionality and they never informed users if and when it will be fixed.

Says much about Apple's attitude to their customers.

I would understand if such crappy attitude came from low-cost budget manufacture, but Apple supposed to be a premium brand. And I was thinking of buying a new iPhone around Christmas time... - not any more.

Thought I'd wade into this thread as my first post. Having skim read it, I'm absolutely none the wiser about what is going on. My situation is I downloaded the latest iOS today and since then the email attachments can't be downloaded and are called "MIMES". Now, I buy Apple products because in general they just work and a technphobe like me doesn't need to worry about how or why. I have no idea what a POP is or any of the other acronyms in this thread. All I'd like to know is had there been a work around that doesn't involve anything more complicated than swiping something on a menu? Thanks in advance.

SImple really...

- IOS9 introduced a bug which has completely screwed up the manner in which Mail is handled for many users. Some people choose to use a protocol known as POP3, this is what's screwed up for many people. Apple actually use another protocol known as IMAP, some people report issues with this also, but there are far fewer reports of issues.

- Subsequent IOS releases have failed to rectify the problem.

- Apple devotees have gone from initially denying there was any issue, to admitting there is an issue.

- Apple have failed to acknowledge the issue or provide any indication as to when it will be fixed.

- Some users playing with Beta software have stated the issue is no longer present, but as Apple prohibits any discussion regarding Beta s/w, these posts are in the main quickly deleted. (Despite Apple not being here)

- Many of Apples customers are well and truly fedup.

If you want reliable email, then best to avoid IOS9 for now.

Cheers, I think! How do you know if you're a POP3 or IMAP? Like I wrote in my previous message, I simply use email (gmail, yahoo etc) and expect my £600 phone to work in the same way a 50 quid one would, i.e able to open an attachment.

Gmail uses an IMAP email protocol. You should not be experiencing email messages in your Inbox disappear. You may experience some issues but gmail users for the most part (I am not one) seem to be having fewer problems with the bug in the iOS9 mail app.

letiss82 you probably should not get sidetracked by the POP/IMAP discussion. If your phone doesnt open a MIME attachement

then it is because there is something strange about the attachement. This can be caused by the way the sending device encodes the MIME attachement.

Apple always has had problems with MIME. Specially ipads so it isnt unusual that an attachement opens fine on an iphone but doesnt on an ipad. I dont think your problem is related to the issue of this thread, unless your phone says something utterly useless like : this message has not been downloaded from the server. In which case:

welcome to the world of Apple. but i think you have just hit an age old sporadic MIME problem that nobody knows how to cure.

are these attachements always from the same sender?

Price, by the way, has nothing to do with how well the device works. That is not how Apple marketing works.

Not so sure cusance, because before the ios 9.1 download this morning my attachments would open perfectly and then after the update they don't and just have a MIME-attachment and dropbox logo, which doesn't work. These attachments are things like MS Word docs and worked perfectly before. I've also tried sending a new attachment and again it comes up with the same "MIME-attachment" So, this just must have something to do with the software update. As the title of this epic thread is to do with attachments not opening after the ios 9 update, I'm not sure why you think my post is in the wrong place. The attachment incidentally was from my own mailbox.

I originally came to these posts because my POP 3 emails were disappearing. I noticed it right after I updated to 9.0. Since then I received one Word Document that didn't appear in the email although you could see that there was an attachment via the paper clip symbol. It didn't say Mime. I was able to download it on my iMac. No one has sent me any other Word documents so I don't know if this would continue. I have an open case with Apple so I sent i formation about the Word document problem to the advisor supposedly handling this who had said that they are working on a fix to the original issue. My guess is that it is all tied together as a bug.

It is ironic that I indicated that I wanted to receive email when comments are made to this string and have seen comments that have been deleted. My icloud account hasn't been affected by the bug so they are all there indicating that this will be fixed.

I visited my Apple Store yesterday and asked the (innocent) question "when was Apple going to fix the email issue". The Apple representative asked "what issue?". I then asked him whether he reads the Apple Community posts on the subject - he was evasive. I filled him in.

He suggested getting my iPad checked out for hardware failure! On an 18m old iPad Air!

Either he was ignorant because he didn't give a *****, or Apple management doesn't keep their staff up to speed, or the staff have been told to act dumb and pretend it hasn't happened. I am gob-smacked. What an appalling way to treat your customers who have paid good money for a system which has to work "out of the box". That's why we buy this gear - we have an expectation that it will simply do the job without the customer having to get his hands dirty with the detail.

It will be interesting to see if this post is pulled by the Apple moderator.

DavJam wrote:

It will be interesting to see if this post is pulled by the Apple moderator.

Why would you expect it to be? There's nothing in it that violates TOU.

Serguei wrote:

Apple have never officially acknowledged the fact that they screwed up with e-mail functionality and they never informed users if and when it will be fixed.

Says much about Apple's attitude to their customers.

I would understand if such crappy attitude came from low-cost budget manufacture, but Apple supposed to be a premium brand. And I was thinking of buying a new iPhone around Christmas time... - not any more.

In the 30+ years that Apple has been in business they have never acknowledged an issue before they released a fix for it. Why would you expect them to change that policy now? For that matter, when was the last time you saw Microsoft acknowledge an issue? I receive a dozen or more Windows updates in the average month, and I don't recall ever recall seeing an advance acknowledgement of any of the issues fixed on Microsoft's "patch Tuesday" fixes. Likewise for MS Office for Mac. That's the way the industry works. Some companies in the business-to-business side of the industry, such as IBM, will post SOME known issues, especially if they have no immediate plans to fix them and there are workarounds.

You should certainly buy some non-Apple smartphone. I'm sure that Samsung and LG make absolutely perfect products, that never have bugs, and they are completely forthcoming when the bugs they don't have are discovered.

Lawrence, you don't know anything about the industry, do you?

Check it here: http://omgdgt.com/2014/12/microsoft-promises-to-fix-the-problem-too-sensitive-di splays-lumia-535/

Other companies do admit when the bugs are present in their product and do tell when the fix is expected.

I myself work in the IT industry and we always tell our customers when they can expect a fix.

All you do is finding stupid excuses for a company that, as you said, in 30+ years never acknowledged an issue, which simply shows that the company did not give a **** about its customers for the last 30+ years.

Why don't you find a courage once in your life and admit that you are wrong?