You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?

All my email attachments are unopenableafter the ios9 upgrade. Anyone else with this issue? How do I get them back? The emails just say message not yet downloaded from server.

iPhone 5, iOS 9

Posted on Sep 17, 2015 7:32 PM

Reply
1,001 replies

Aug 31, 2016 4:57 AM in response to mariotheplumber

You are right on the money. If Kelly considers what Apple did being great b/c it was up front, then that bar could not be set an lower. Among the long list of fixes in his article there is no mention of the dysfunction of POP mail. In stating that Apple did something great here 'being up front' merely reinforces the adage that water seeks its own level.

http://onforb.es/1YZ2UCK

It's now 72 hours after iOS9.2 was installed and POP mail issues cited on this thread appear to have been eliminated. Hopefully that result will have some legs.


Interested to hear if anyone has a clue on why mariotheplumber keeps retrieving messages that are no longer on the server.

Dec 11, 2015 9:32 AM in response to ScoutSF

@scoutSF


I concur with your observations re body text and attachments now remaining visible when offline (or in Airplane mode), but losing access to linked or embedded content. Previous "working" versions of the iOS email client did retreive and locally store the entire email content - with images, links and attachments - thus allowing full access to downloaded content when travelling or when network connectivity isn't available (such travelling by air - hence "airplane mode" where all network connectivity Is disabled).

This issue applies equally to both POP and IMAP; this is a problem with local message storage and display - unrelated to network transport or email protocol use.


if loss of embedded content is a new feature, then this is a feature not shared with the majority of email client software. If it's an intentional space-saving routine, then it should be made configurable. In general, only the very smallest iThings suffer from issues with restricted memory.


Since upgrading and extensively testing email in iOS 9.2, I note that some email that fails to display when offline is often visible for the briefest instant - a mere "flash". This leads me to conclude that email content is actually saved in its entirety - but due to revised behaviour (or simply a bug) where embedded content is demonstrably reloaded upon every access; if an active network connection is not available, the embedded content is simply not displayed.


Similarly, this new "fixed" version has new behaviour... whereby the last viewed message is replaced with a " no message selected" banner when waking from a locked or "off" state.


IN conclusion email in iOS 9.2 is less broken than it was in iOS 9 and 9.1 - but it's far from fully fixed.


AS an aside the double capitalisation issue appeared in an 8.x update - but was fixed. It has now returned In all versions of 9.x.

Dec 11, 2015 9:50 AM in response to LotusPilot

"Since upgrading and extensively testing email in iOS 9.2, I note that some email that fails to display when offline is often visible for the briefest instant - a mere "flash". This leads me to conclude that email content is actually saved in its entirety - but due to revised behaviour (or simply a bug) where embedded content is demonstrably reloaded upon every access; if an active network connection is not available, the embedded content is simply not displayed."

I had this same experience with a set of emails from the same retailer and noticed that if I forwarded the email the message showed up. This was both on and off wifi. Strangely, after various resets the problem with those emails went away. In fact, when I open an email with photos there is a quick flicker as they load. Seems different from the past. I now have around 80 mb of stored emails and that is definitely an improvement.

Dec 11, 2015 11:23 AM in response to LotusPilot

LotusPilot wrote: "Since upgrading and extensively testing email in iOS 9.2, I note that some email that fails to display when offline is often visible for the briefest instant - a mere "flash". This leads me to conclude that email content is actually saved in its entirety - but due to revised behaviour (or simply a bug) where embedded content is demonstrably reloaded upon every access; if an active network connection is not available, the embedded content is simply not displayed."


As far as I know this is normal when the image isnt actually in the message but instead a hyperlink to the server where the image resides?

now, I may be wrong here but as far as I am aware, this is the case with ALL mail clients not just Apple?

Dec 11, 2015 1:23 PM in response to cusance

cusance wrote:


As far as I know this is normal when the image isnt actually in the message but instead a hyperlink to the server where the image resides?

now, I may be wrong here but as far as I am aware, this is the case with ALL mail clients not just Apple?

You are correct. Most email from businesses do not contain images. They contain links to images hosted on their site. The mail client retrieves the image every time the message is opened;it is not stored locally. They do this for at least 2 reasons:

  • If you send a million emails, each with an embedded image, the bandwidth used to transmit them and the storage required on their server to hold them would be enormous. Sending links, each image is stored only once.
  • They can detect when the image is displayed in your email client, so they know that you read it.

Dec 11, 2015 3:36 PM in response to Jlkochan

Mail behavior is mostly good now, but occasionally the Mail icon shows X messages, but they're not visible in the inbox. They do appear, though, after a reset. And, occasionally, a message is moved to Trash, but then it doesn't appear in Trash. Ancient, previously deleted, messages do continue, also occasionally, to appear in Trash.


Yes, software is hard. How about just making the iOS 8.X Mail app available again :-) It simply worked, and I do not need emoticons.

Dec 12, 2015 1:44 AM in response to cusance

oh dear, I tempted fate didn't I.


So after last 12 hours attempting to fix the video playback issue created by OSX security update 2015-005, I'm back to messing around with the iPad.


Guess what - as soon as I delete more than 4 messages at the same time from the Inbox - then the hundreds of deleted emails are resurrected in the Trash folder.


Next steps: 1) delete the email account from iPad and reinstall; 2) reset iPad as new device and start again.


Total amount of time this week, wasted on ******* around with Apple issues 30+hrs.


At one time - Apple stuff just worked (the fact it looked pretty as well was a bonus). Alas, it seems those days are gone, cause it don't work and big and shiny ain't pretty!


I'll keep you posted. On the upside, I'm only seeing the occasional message with the dreaded placeholder. I haven't worked out why yet.

Aug 31, 2016 4:49 AM in response to Jlkochan

I always wait for an iOS or OSX upgrade till at least a .2 release. Fortunately I waited for iOS 9.2 also this time. I upgraded my iPad mini 2 directly from 8.4.1 to 9.2 more than 48 hours ago and all is well with Mail. All sent (by smtp) and received messages are still there, also messages that were deleted from POP3 servers more than a year ago. That includes messages in plain text only as well as messages with attachments and images. Everything is also still fully available when in airplane mode.


Linked to images, usually in commercial mails or in newsletters, are of course only viewable with a working internet connection. That has been so in all mail applications that I used in the past 20 years.


Because of mariotheplumber's findings, I trashed 10 messages. Only these ten messages appear in the Trash mailbox. I then deleted all messages in the Trash. Trash appears empty. Again trashed another 10 messages. Again only those 10 appear in the Trash mailbox. Deleted the trashed messages and the Trash mailbox is again empty. This is all with working internet connection and with Mail settings for all accounts set to empty messages from the Trash after one week. (The Trash mailbox was thus empty to start with.)


As far as I can see, the issue in Mail is solved in iOS 9.2.

After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.