iPhone 6 touch id not working after screen replacement

Did you have Apple or an authorized Apple Service provider replace the screen? If not, then you have discovered that the screen, home button and Touch ID are all connected, and the generic replacement of the screen by non-authorized service personnel will result in this happening. If you attempt to restore the phone, you may also receive an error, normally an error 53. You may return the device to the person you had do the service to demand he fix it, but I doubt that will do any good. And, since you have allowed an unauthorized service provider open the device, Apple will no longer service it. You may need to purchase a new phone. He cannot get parts because Apple does not sell parts. OEM parts are not available, most are either salvage or stolen parts.

oceyysingle wrote:

hello this doesn't pertain to the screen problem

Then you should start your own topic.

See this -> Find answers and ask new questions

i sent it back same day and the outcome is now Signs of Misuse and Unauthorized Modifications so now they are sending the phone back i have repair IDs and service requested dates so i need help with this

You will need to contact Apple.

-> Start your request online

or set up an appt at an Apple Store Genius bar -> Make an appointment at an Apple Retail Store Genius Bar

I'm saying that everything is connected with the new phones and Touch ID. Everything needs to match or it won't work. If you went to Verizon, then you must be in the US. Most, if not all of the Apple stores in the US have walk-in appointments available in the case of an emergency like you experienced. Like I said, Apple will no longer work on that device, so you are on your own. How you determine to get it fixed now is up to you, but I would start with the person that replaced the screen and see what kind of guarantee or warranty he has on his work. The device doesn't work and he worked on it. Either he is responsible, or you try to find another competent service center, or you purchase a new phone. Next time, only let Apple work on the device.

It might be fixable if the shop can change out everything. However, my understanding of how it works is that the screen, Touch ID and motherboard are tied together. Only Apple can make a screen change and make it work. I had mine changed by the Apple store under warranty on my 5s last week when a yellow colored line began to appear on the left side of the screen. I can tell you that besides the screen being new, I can tell the home button is different as well by the way it works. It is recognizably different from the one that was on there. I had to also delete all of my fingerprints before they changed the screen, and then add them back after I got the device back.

Find out what this shop that Verizon recommended to you has to say.

hello this doesn't pertain to the screen problem I'm having but i sent my Iphone 6s plus to apples repair center in Texas because of a updating issue they fixed the problem by putting a new Logic board in (Motherboard) after i received it back touch ID does not work so i sent it back same day and the outcome is now Signs of Misuse and Unauthorized Modifications so now they are sending the phone back i have repair IDs and service requested dates so i need help with this
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hello this doesn't pertain to the screen problem I'm having but i sent my Iphone 6s plus to apples repair center in Texas because of a updating issue they fixed the problem by putting a new Logic board in (Motherboard) after i received it back touch ID does not work so i sent it back same day and the outcome is now Signs of Misuse and Unauthorized Modifications so now they are sending the phone back i have repair IDs and service requested dates so i need help with this
<Image Edited by Host to Remove Personal Information>

Take it back to the Apple store you had it repaired at.

hello

the touch will not work for aftermarket repair

if you repair the iphone in apple it will work for you but now it won't.

good luck

You need to work directly with Apple. This is a user to user support forum, no one here could do anything about your issue.

Thanks

Thanks