my iPhone 6 screen is unresponsive and i can't restart is either

Force restart the phone. No data will be affected when you do this. To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.

Yes, Apple and Verizon treated me the same way. Their solution to their defective product was for ME to pay for it!

Then, they screwed up my phone and lost all contacts and information. In an emergency they had no one to accommodate me

for all of their errors and manipulation.

I have been experiencing same problems with my 1 year old 6S. Began soon after iPhone 7 came out. Trying to wait out my 2 year purchase plan. Coincidental? Sounds like a plan was put in place via updates. Conspiracy theory.

Try to click the power button 3-5 times, it happened to me as well and there’s something’s gonna pop-up on your screen, the SOS emergency and the Power-off button and when I swipe the power button, it responsed and I’m able to restart my phone and finally came back to normal. (6s)

If you are still having problems after a reset, and, from what you say it sounds like you did a restore through iTunes and still can't get your screen to respond, then I think it is time for a visit to an Apple Store for further help.

I have this problem multiple times during each day. Sometimes my iPhone 6+ responds to a hard reboot, and sometimes it does not. Yesterday after multiple attempts to make the screen light up by doing hard reboots, it just sat on the table and repeatedly did the double-buzz that indicates power connection. It still would not turn on. I plugged the phone into the USB on my iMac and iTunes could not find it. Then it found it. I did the online diagnostic and resynced. It worked the rest of the day with the new iOS update installed. Today, it refuses to light up. So I press the wake-up/enter button, then the power button, then the wake-up button, then the power button, and finally I get an unresponsive screen that looks blurry and out of focus. Then I received a phone call, but couldn't answer it because the screen was unresponsive.

In short, a hard reboot does not solve this problem for me. I'm sending the phone off to Apple for repair and expect to be without a phone for the next two weeks. I have not had a problem with an Apple product since I began using them in 1983, so I guess there's a first time for everything.

Going to take it to apple. I can't even do the restore because the screen is locked and can't get past Hello.

Have had simular problems with my 6+ phone. Went to Apple store last week and was told 6+ phones were shipped with "faulty operating boards". So far neither Apple or AT&T has offered a reasonable solution to this problem. Apple wanted me to buy a new phone and At&T wanted me to pay an early termination fee and then purchase a new phone. Was just wondering if Apple fixed your phone fixed your phone.

I'm having this problem, too, with my iPhone 6 Plus. I have forced reset it. But the screen still intermittently becomes unresponsive, sometimes for more than 30 seconds. I also have restored the whole phone, putting it to factory settings, and the screen still intermittently becomes unresponsive. Also, often when this happens, I see a gray flickering small bar at the top of the screen. What is going on? I've only had this phone for a year.

I'm glad to see others having the exact same problem as my iphone 6 plus. Your description of the gray flickering bar at the top is occurring on mine as well as the unresponsive to touch, slide or anything else. For a while every 8 or 10 attempt and I might get in and my phone acted normal but it would only last for a few minutes before becoming unresponsive again. Lately I cannot get in at all. Occasionally I can answer an incoming phone call. Most times the phone does not respond to my attempts to answer. One other thing that I have not read others having is when trying to tap my passcode different numbers than what I tap light up. Even tapping delete will make one of the numbers light up. Eventually when enough numbers are accepted it says wrong passcode 'try again in a minute, then 5 then and hour'. I went to a third party support service called Geek Support who tried for three days to do a complete reset but eventually felt it is a hardware issue. They could not complete the reset or restore. Has anyone found a fix for this problem or has Apple give an accurate diagnosis?

Morning, I would say good but I'm to the point of smashing my iPhone 6 to bits! I to had unresponsive screen on occasions took it to Apple, they replaced the handset. This handset was ok for a couple of days then become even worst than the previous even to the point of the phone will not respond to mutiple touches and hold then then fire them off in one go, open various apps and do weird stuff which I've even have video off!!! So Went to Apple Store blue water on Thursday got told to do a DFU update. basically they weren't that interested as they are more interested in dealing with the customers who want to buy the new iPhone 7! So I did a DFU update and the set the phone up as a new phone! Seemed to be OK for a few hours! Go up this morning and I can't even get into the phone to respond from a reboot of the lock button and home button together!

please please someone help!!!

Same problem here. It starts with being unresponsive to slide and taps occasionally but progresses to always unresponsive. Plus I get a flickering white bar across the top of screen. I hooked up with a support business called Geeks Support and we spent a several hours over three days trying to fix it to no avail. We then tried to reinstall OS then to restore OS but my phone (iPh 6 plus) would not accept the download of the OS. At that point Geek Support believed it was a hardware issue. So I got online chat going with Apple support who agreed it was likely a hardware issue and walked me through steps to mail phone in for repairs. But when I was told it would be $329 up front I canceled the mail in repair. I was told if it did not cost $329 to repair I would be refunded the difference. But since it's obvious from all of these documented cases that Apple should know exactly what these symptoms mean and how they have been successfully repaired I should of got an upfront explanation of what causes this problem and how Apple has been repairing it. So I went ahead and purchased the iPhone 7 for I believe $749. My dead phone was between one and two years old. To Geek Support's credit they called a day after I had worked with them and offered two years of support for all phons, tablets and desktops in my household since they were unable to fix my phone. OR they were willing to refund my $200. I never expected the choice of a refund but I took it since I knew I had either another repair cost or a new phone to purchase. Geek Support was very professional and pleasant to work with. I would recommend them to anyone in need of frequent tech support (my mom for example). They are friendly and patient and i never felt mislead or pressured by them. I even got a final call from a Supervisor to tell me they had reversed the charges on my credit card.

My son, my wife, and I have all had this problem. I had multiple long sessions with Apple, which were no help. Frustrated beyond belief, I cycled the on/off/wake/sleep push button many times and guess what, functionality was restored. The problems does come back, but cycling the switch rapidly does seem to clear what ever error is jamming up the touch screen. Both my son and wife have used this technique to recover use of their phone. Two are iphone 6's and one a 6+ with iOS 10.3.3 (14G60).

Hope this helps. Easier than a reset.

Apple tech support, come on help us out here!

Thanks

Has anybody got a solution to this yet? Last post was Sept. 28, I may just get a Windows phone with so much trouble from my rotten apple.

JD