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After upgrading to latest version of iTunes (12.3.0.44) 64bit, it no longer recognizes the iPhone or the iPad, when I connect them to the PC. I use Windows 10 on a Surface Pro 3, and have not had this problem in the previous version of iTunes.
Does anyone see the same problem, or has anyone a good suggestion on how to solve the problem?
Poul
iTunes 12.3.0.44-OTHER, Other OS, Windows 10
Does anyone know usually how long this takes to get fixed? The software was just recently released so I would think that it would get fixed rather quickly but I have been experiencing some rather very annoying things with iTunes and windows so my patience level is at a very low minimum
I've the same problem!
Same problem!!
Same problem for me. But, have a interesting input I think. Running Windows 10, Latest version of Itunes. I had set my sync for both iPAD and iPhone for WiFi. I deselected WiFi sync for the iPhone and now it won't sync or be recognized in iTunes, but my iPad still shows up and sync via WiFi instead of the cable connection. Prior to deselecting WiFi sync I always saw the iPhone.
I'm also wondering whether this latest version of iTunes also is causing all the display errors of unsupported device?
I am pretty sure it's not only a Windows 10 problem. Before upgrading to iTunes 12.3.0.44, the previous iTunes could easily recognize my iPhone and iPad, but yes, I sometimes had to "approve" the phone, before I could see for instance the phone's pictures on the PC, but iTunes would always recognize the phone and turn on the little phone icon for synchronizing etc. That does not happen anymore after upgrading.
Last time a similar thing happened was around February 1'st 2015, when a new release of iTunes no longer allowed synchronizing with Outlook. The local Apple support team (where I requested a support call), did not know about the problem and had no internal information from Apple. They were very helpful, but could of course not do anything. Aften nearly 14 days a new release of iTunes was available, and the problem was now solved - so my guess is, from people start making Apple aware of the problem until they have a solution ready is 2-3-weeks.
I also have the same problem. Everything was fine until latest iTunes. Windows 10 pc sees connected device but iTunes never does. Really frustrating.
Having the same problem with both my phone and my iPad. My iPhone 6 is on iOS 9 and my iPad (4th Gen) is on the previous iOS, both are recognized by my computer running Windows 10 as what they are, iPhone and iPad, but iTunes doesn't recognize either.
Called tech support and she told me to uninstall iTunes and reinstal it, which didn't fix the situation. Hopefully someone at HQ will catch wind of this and fix the situation. I think the problem is with iTunes and not the iOS.
I just ran iTunes diagnostic and in the connectivity section is says there is NO USB!!:
**** Device Connectivity Tests ****
iPodService 12.3.0.44 (x64) is currently running.
iTunesHelper 12.3.0.44 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Weird!
I am having the same issue. I've tried updating all drivers, uninstalling Itunes and reinstalling it, I've even restored my phone. Nothing is working.
Update: I just used AdwCleaner to try and fix google chrome. Suddenly my iphone connects no problem???
I have the same problem. Diagnostic report follows:
Microsoft Windows 10.0 x64 Business Edition (Build 9200)
iTunes 12.3.0.44
QuickTime not available
FairPlay 2.9.7
Apple Application Support 4.0.2
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.0.0.26
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 4.1.1.53
iTunes Serial Number 000000XXXXXXXXXX
Current user is not an administrator. Correction, the current user IS an administrator!
The current local date and time is 2015-09-20 19:01:36.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {B7B526B7-965F-4582-908E-3A18FECF0016}
Description: Hyper-V Virtual Ethernet Adapter
IP Address: 192.168.1.198
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Sep 20 10:10:21 2015
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on. Actually, Norton 360 is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2015-09-20 18:52:51.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
D: HL-DT-ST BD-RE BH16NS40, Rev 1.01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 12.3.0.44 (x64) is currently running.
iTunesHelper 12.3.0.44 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (5th generation) running firmware version 8.4.1
Serial Number: CCQMK168FMJG
iPad (3rd Generation) (Wi-Fi) running firmware version 8.3
Serial Number: DLXH3FYDDJ8V
**** Device Sync Tests ****
No iPod, iPhone, or iPad found. At the time, my iPod (iOS 9) was connected via USB.
I have uninstalled and reinstalled iTunes; however, I REFUSE to reinstall Windows. That is NOT a solution. Everything was working up until this latest iTunes "update". It is your problem, Apple, please FIX it!
Yeah it's wrong on mine too, I AM an administrator and there is Bitdefender Firewall running. Pretty poor form from Apple, when I get the new iPhone 6S plus on Friday how can I restore a backup from the computer if iTunes won't see the USB connection to ANY iOS device???
I have the same problem with my iPad. I wish I could go back to the old version
Same here! Been going crazy all day trying to figure out what was going on - thanks to these discussions I see that its not my issue. Good luck everyone - hope Apple gets their act together and fixes this soon.
iTunes 12.3.0.44 does not recognize connected iPad or iPhone
