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Problems with mail in iOS 9

I have updated my iPad generation 4 to iOS 9. First the iPad froze when it updated to the OS, I had to press and hold down both buttons for a few seconds in order to restart the iPad.

I have now discovered that the contents of all of my email are missing, the emails are still there but they lack content, it only says "The letter has not been downloaded from the server." The contents of the e-mail is visible the first time I open them, but the next time the content is gone.

How do I recover the contents of my email?

iPad (4th gen) Wi-Fi, iOS 9

Posted on Sep 20, 2015 4:33 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2015 3:55 PM

I Have the same problem on my iPad Air. We need help. Seems ios9 is giving a lot of problems.

244 replies

Dec 12, 2015 1:46 AM in response to mariotheplumber

I thought I'd fixed this with several deletes and a soft reset, but no. It's back..


as soon as I delete more than 4 messages at the same time from the Inbox - then the hundreds of deleted emails are resurrected in the Trash folder.


Next steps: 1) delete the email account from iPad and reinstall; 2) reset iPad as new device and start again.


Total amount of time this week, wasted on ******* around with Apple issues 30+hrs.


At one time - Apple stuff just worked (the fact it looked pretty as well was a bonus). Alas, it seems those days are gone, cause it don't work and big and shiny ain't pretty!


I'll post any progress. On the upside, I'm only seeing the occasional message with the dreaded placeholder. I haven't worked out why yet.

Dec 12, 2015 11:40 PM in response to mariotheplumber

Ground Hog day continues. Another several wasted hours...


Each time more than 5 emails are deleted - the Trash folder resurrects any mails that have been handled on the device.


delete all content > restore from backup = same result (resurrected emails)

delete all content > restore as new = same result

delete all content > restore as new = same result

delete all content > iTunes restore as new = same result


Additionally, 6 test messages sent from POP and IMAP accounts, none of the messages had any content just a header:

- the first message received sent from IMAP - displayed “not downloaded…”

- 2nd & 3rd messages received, correctly displayed - “message has no content”

- the 1st & 2nd message sent from POP, correctly displayed - “message has no content”

- 3rd message, displayed “not downloaded…”


I'd say that 9.2 still has some bugs. Another day to look forward to with Apple Support - oh goody!

Dec 14, 2015 5:14 AM in response to mariotheplumber

All due respect. Realizing how important our email is and all other app features we depend upon and resulting frustration will be no doubt. If I may... Apple is great but no one is perfect. assuming they should be perfect and without flaws or faults just isn't realistic, or true. Blaming Apple because of what some fans say, isn't fair. You're blaming Apple for based on 3rd party comments when you can't verify, qualify or vet those saying the comments to which you refer. You really can't blame the target (Apple) for things they didn't say or promise. Doing so only frustrates you more and spreads hearsay comments that Apple had nothing to do with. Please consider limiting your comments about Apple to things Apple has stated or promised? You'll do yourself, Apple users in general, and Apple good instead of spreading potentially non-factual, non-attributable comments that do nothing to define the problem so Apple CAN address and hopeful fix it. Or if a user issue or setting, helping those reading here a chance to reach out and try to help you. After all that is the basis of Discussions.


chiming I to an existing thread to say you have an issue too, does help a bit to quantify the penetration of the proble, But better would be to offer more diagnostic info to help all concerned see deeper into the issue to understand and find and fix the cause. But to just say "me too!" doesn't help anyone help you in a nuts n bolts kinda way. Make sense?


the Devil is most certainly in the details, which are needed to best help. The same problem may present and act differently on your environment than a different one (diff OS or iOS, diff computer or device, etc.).


So... Best way to assist others who meant to help you, is to logical detail the issue(s), include version #s, anything you did that might be the problem cause like the problem started after you upgraded, or added a new app on your device or application to your computer, etc.


and importantly, Click Contact Us in the lower right corner to fill out the appropriate Feedback form, which goes directly to Apple AND THEY READ AND THEY LISTEN. Feedback Forms are probably more helpful than fully detailing a problem issue here in Discussions.certainly an abbreviated mention here would be helpful to allow other users know they are not alone and if you've got reliable fix data all the better! OR, if you get fix data after posting yo Apple or calling in if you have ApplCare or are still under warranty, all the more helpful and constructive.

CtLove, as you can surely see, I'm not just singling you out here, I'm writing a n "open post" to all of us that while super frustrated, get a bit of relief by post that we're frustrated, but not really moving the balled closer to the goal line and at the end of the day just venting helping ourselves and not helping solve the issue.

We need your (and everyone's) observations and constructive ideas, suggestions to help all concerned see the problem(s) as you are so we might be able to recreate them. When we can, then fixes can happen. At least easier and faster anyway. And all of a sudden, you're part of the solution, really, and venting gives way to constructive criticism and its no longer you vs Apple, but you along with Apple and others like you. And Discussions has served its intended purpose to be a common area where we get to voice concerns, issues, help illuminate potential problems and solutions.

And with that, the more you participat, the more you'll experience being part of the collective solution and see first hand why some of those "evangelists" love Apple as they do, and possibly see why, even though not perfect, how and why Apple is great at aspiring to be And you get to add your input into the process. Creating new life-changing products and services, by design can't be perfect. At best it's a goal. and we need your input, help, understanding, which will transform any frustration to understanding that you're part of a much larger active "work in progress."

Thanks for listening AND participating!

Best,

Steven

Dec 14, 2015 7:35 AM in response to Steven Shmerler

@Steven Shmerler - sorry no time to read all that.


For other folks: So my woes continue - I've set the iPad up as new now 12 times, both via wifi and via iTunes. I put no data on it other than 1 email account.


But each time, as soon as I delete more than 5 messages or use Trash All, the Trash folder restores any messages ever handled by the iPad.


Here's the test:

- newly setup email account (POP) receives several messages

- delete 1 message > this creates the Trash folder

- delete message from Trash folder > Trash folder is empty

- turn off wifi and turn on airplane mode (just to be certain)

- back to Inbox, hightlight a few messages or Trash All > Inbox is empty

- Open Trash folder > it displays messages just deleted AS WELL AS the previously deleted message


I've used different email accounts - same result. I haven't tried it with an IMAP account, only POP.


Senior Tech advisor has passed it on to some other team and I have another call scheduled tomorrow. Meanwhile iPad is back to its primary function as Paperweight.

___________


Additionally during the testing I also noticed the following 3 scenarios:


(iPad is in portrait view so it displays the message as well as the Mailbox entries)


Message 1 = Preview displays… Test Message 7- “this message has no content”. Whilst the actual message displays …“not downloaded from server”

Message 2 = Both preview and the actual message displays ...Test Message 8- ”this message has no content"

Message 3 = Preview is blank - just email heading, but actual message displays ...“not downloaded from server”


These 3 scenarios have occured multiple times during the hundreds of test messages. I would guess around 25%+ of total messages are affected.


Oh, @Steven Shmerler, I previously 'loved' Apple. The last 2 years have seriously dented that relationship. In particular. their lack of proactive customer service since release of IOS9. Individual employees are great, strategy wouldn't be mine or I guess that of many other folks if I read correctly.

Dec 17, 2015 4:09 PM in response to dannyfromhöllviken

Reading all the posts about the range of problems that appear in Mail under iOS 9.1 (in my case on an iPhone but the same problem), I am struck by the similarity to problems I often saw when I was a programmer. These sort of random symptoms nearly always meant one thing:


The program or app is writing some data to the wrong part of the program's memory.


IN my experience, this was usually caused by "Array Out Of Bounds" (see below), but surely the moderns compilers are checking array subscripts (offsets) to stop that particular way of writing to the wrong part of memory these days.


However, It still seems likely to me that the Mail app is writing data to the wrong part of its memory (memory in the App, not physical memory). Something Apple can try and find a fix for, I would have thought.


Elizabeth


* Array out of Bounds works like this: Suppose a program has [an array of] 20 messages in Trash, each addressed using their offset or relative position from the start - numbered 0 to 19. Suppose the code is then written to delete them all by Deleting message [N] where N goes from 1 to 20. Then the last attempt to delete, when N=20, will be a message too far, since the list only goes from 0 to 19. and in trying to delete the data stored immediately after the last message it will delete something else. This might - sometimes - be the contents of a message in INBOX for example!

Jan 1, 2016 5:09 AM in response to Steven Shmerler

Steve,

I am not looking for perfect! I am just looking for the basic email program to work. I love Apple, I hate Microsoft after 25 years with their crap, I even own 1000 shares of Apple. BUT you know what, my simple need to have my stupid email work is rapidly eroded that love and has me shaking my head in disbelief.


I suffer from groundhog day email syndrome and it's KILLING ME. I have tried all the cures and my emails continue to die and then be resurrected DAY AFTER DAY AFTER DAY AFTER DAY. I KILL THEM SEND THEM OFF TO TRASH AND LIKE THE WALKING DEAD THEY APPEAR ONCE AGAIN! Yes I am yelling because I am frustrated. All started when I upgraded to 9.2 and I know they are all living somewhere on my iPhone and iPad mini because they are gone and forgotten on the mail server.


Email is a basic function that should fir the " it just works. " slogan I once used with confidence to my Microsoft suffering friends.


Yeah report to bug fix, how many times 100 million trillion times?????


George in NY FRUSTRATED

Jan 1, 2016 6:46 AM in response to georgeny

hello georgeny,


sorry to hear that you are also experiencing "GroundHog Day". I kinda knew it would be only a matter of time before other users also started reporting problems.


Please could you provide a few details about DEVICEs / IOS version / POP or IMAP, etc.


I discovered that as long as emails are deleted one at a time and you avoid using the "delete all" /"trash all" button then the emails stay deleted and are not resurrected.


I've had a couple of conversations with Apple Support and the guy promised to "reach out" to me again after the assigned tech' team got back to him... I've been patient over the festive break.


If the device can ressurect supposedly deleted data - potentially that's a serious issue.


Hopefully Apple made some resolutions for the New Year.


Meantime - i did start another discussion for this particular issue; https://discussions.apple.com/thread/7379795

Jan 1, 2016 11:21 AM in response to mariotheplumber

PPerhaps most sufferers have simply given up and gone elsewhere! I did after El Capitan rolled out messing up my email - I now use Thunderbird which is far more reliable AND offers confirmation of receipt which Apple Mail never did.


I Upgraded to 9.2 when it came out (can't remember exactly when) and since then no emails have displayed the dreaded "not downloaded message". I still get the "stammering caps" at the start of new paragraphs however but life is just too short....

Aug 31, 2016 4:28 AM in response to mariotheplumber

mariotheplumber,

I spent some time on the problem yesterday, far worse, interesting, and concerning than I originally thought.


Equipment info:


Using Apple Mail to download mail from Verizon carrier.

Use 4 machines 3 of which are set to leave messages on Verizon main server, desktop set to remove from server.


Mac 27 late 2013 desktop running Yosemite 10.10.5

Macbook Pro running Mountain Lion seldom used for mail


iphone 5S ( model ME343LL/A ) ( modem firmware 6.01.00 ) purchased Feb 2014 ( important ) running IOS 9.2 ( 13C75 )

Mac Mini4 ( model MGNR2LL/A ) ourchased Sept 2015 ( important ) running IOS 9.2 ( 12C75 )


Neither the MacPro laptop nor the desk exhibits the problem described below!


BOTH Mini and iPhone exhibit exact same problem and only started exhibiting same AFTER upgrade to 9.2 from 9.0 ( I do not believe I upgraded to 9.1 choosing to wait for 2nd cycle upgrade )


PROBLEM:


ALL, by ALL, I mean ALL emails DELETED from Mini and iPhone back to the ORIGINAL day of startup of use of each device are redownloaded after deletion back to those machines. Actual email is routinely deleted from primaryVerizon mail server daily!!! Email returns to mini back to SEPT 2015, to iPhone back to FEB 2014.


Spam email contain ONLY header and subject doesn't download body. Contact emails contain full body of messages including attachments.


I have tried it all pretty much from deleting various ways clearing them from trash immediately, rebooting device etc etc etc with no effect. The next time I call for new mail I get EVERY mail that was ever received BY THAT DEVICE. The mail downloaded to iPhone goes all the way back to 2/2014 by Mini to 9/2015 so not downloading all my email ( been using apple mail I would guess about 7 or more years ) just the email called for on the device!!!


Okay I have the obvious problem of downloading HUNDREDS and HUNDREDS of email if I delete them, every time I call for mail. If I don't delete them have problem of having HUNDREDS of emails on device at all times. If I delete them and leave them in trash re-downloads them to inbox no matter.


The other SERIOUS concern is, where are these emails being downloaded from and hence preserved at. I do not believe at Verizon but at Apple.


George in NY

Jan 2, 2016 6:13 AM in response to georgeny

hi georgeny,


thanks for the info'


my iPad Air running 9.2 also exhibits almost the same behaviour. I reinstalled the IOS and restored the device as new several times; and by which I made some small progress in that the resurrected emails are now limited to the emails handled on device since the last rebuild, rather than as you state "EVERY mail that was ever received BY THAT DEVICE" . Still this amounts to hundreds of emails.


The "resurrection" takes place even when the device is off-air without network connection, which confirms the deleted emails are being resurrected from device memory rather than server download. User jer16, posted one feasible suggestion regarding memory useage, with which I agree.


I've yet to determine if when the device is back online, the resurrected emails attempt to contact the server in order to display the entire content of the message....if they are, then this will have a massive impact on bandwidth useage. I intend to test this over next couple of days.


My short-term solution is to use the device as a paperweight (which it does very well), if I do pick up the device then I avoid swipe delete / deleting more than one mail at a time / avoid use of trash all/delete all button. This makes sure the deleted emails stay hidden (I decline to use the word deleted, because obviously in Apple lingo - deleted means hiden/lurking)


IOS 9 and subsequent releases have been a complete disaster as far as I'm concerned.


I'll update when I've spoken with the Apple Support guy I'm dealing with.


Have you raised a support call with Apple?


Maybe you can post on the other thread I used in an attempt to collect some more affected users.

Cheers

Aug 31, 2016 4:29 AM in response to mariotheplumber

mariotheplumber,


I have reported it as a bug on feedback. I attempted to contact support via chat 4:30 this morning but received not available at this time. Then I tried to arrange callback also received not available at this time. I didn't bother calling number direct figure they are probably busy as heck with new toys and setup calls. I am in no hurry will wait until after weekend.


Interesting note, SUDDENLY Ipad mini is NOT repopulating old emails. I have made no changes. iPhone 5S is still exhibiting same behavior. I will get back to it next week, enough computer for me. I left Microsoft because tired of dealing with problems like this. Just want machines to work so I can do my work and not be computer hobbyist anymore.


Have a great New Year weekend!


George in NY

Problems with mail in iOS 9

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