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Text message notifications on iOS 9 not recognising contacts

Since upgrading to iOS 9, any text message notifications seem to appear with the number rather than a contact name, but if i open the message app they are listed against the correct contact name.


This means that no custom text notifications are working either as the notification doesn't seem to be able to link the number to the contact record. It seems to work for iMessage, but anything sent as a normal text comes through as a number not the stored contact. I've tried the usual - reboot, switching off dial assist etc, but none of that has made a difference. I've also tried making sure the contact record has the same format as the number showing in the notification (e.g. with +44 in front) but that hasn't helped either. Can anyone help?

iPhone 5s, iOS 9

Posted on Sep 21, 2015 1:17 AM

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Question marked as Top-ranking reply

Posted on Jan 10, 2017 10:34 AM

I tried almost everything mentioned above. Finally, I edited the contact for just one of the phone numbers affected within my iMessages by adding a +1 to the beginning of the number. Went back to my Messages app, and all names had reappeared.


Maybe this will work for someone else? Soooooo frustrating! And weird.

160 replies

Oct 11, 2015 11:00 AM in response to justbfd

These are some of the things that they tried..


settings>general>language&region and make sure everything is correct there


Then

Settings>general>reset> reset network connections 'you will lose all saved wifi passwords'


lastly


settings>iCloud> turn off contacts, when asked keep on iPhone, then turn back on and merge contacts again.


None of which worked for me but maybe might for one of you guys..


justin

Oct 12, 2015 4:20 AM in response to dookable

Yes I'm also affected by this problem. I have a brand new iphone 6s plus which I received on Saturday and it is running ios 9.02 on the O2 network. It is randomly affecting both imessage contacts and normal sms texts. I have also noticed that one moment a text notification will display the contact name correctly and the next time I receive a text message from the same contact it will only display their phone number. I have tried various suggestions mentioned above but to no avail. I have also reported this to Apple.

Oct 13, 2015 1:48 PM in response to recsat

Had this also. Never an issue on old phone, got 6s and an issue on iOS 9, 9.0.1 and 9.0.2 with a messages from a couple of users appearing on the lock screen as a number not a name but ok within the app itself once unlocked.

Previously had rebooted/reset/reset network settings/reconfigured WAP settings/reloaded phone provider cert/deleted out that contacts number and re-entered it.

Issue was with sms not imessages for me and only from some users.


Spoke to Apple support just now, deleted out the text thread history from that user within the message app, and now all ok.

Had it with a couple of users and that fixed them all. No idea why they had got corrupted

Text message notifications on iOS 9 not recognising contacts

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