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ios9 update -> now touchscreen problems

Ever since I updated to ios 9, my iphone 5s touchscreen is acting crazy. The accuracy of where I touch or slide vs. what the iphone thinks I did is completely off. The phone seems to have a mind of its own too, it starts opening apps and stuff when I'm not even touching it. Then other times it freezes completely for 5-10 minutes. It is nearly impossible to shut it off because it won't swipe when I initiate the turn off screen. The home button works fine. Every once in a while the phone will act normal for like 15 minutes and then it goes crazy again!! Anyone else?? This just started a couple days ago after I did the ios 9 update.

iPhone 5s, iOS 9

Posted on Sep 21, 2015 9:02 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2015 9:05 AM

Hi beecccca,


Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPhone can't be powered off and the touchscreen is opening apps on its own. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.


If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

Restart your iPhone, iPad, or iPod touch - Apple Support

To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.

Cheers

316 replies

Oct 6, 2015 11:28 AM in response to beecccca

Hello... I have an iPhone 6+ with iOS 9.0.2. Ever since upgrading to iOS 9, I've been having problems with my touch screen going dead. It's gotten worse since I updated to 9.0.2. I've tried resetting my phone using the power & home buttons more times than I can count & each time that hasn't worked.


I've tried doing the factory reset twice & that hasn't worked either. It's progressively getting worse to the point where my touch screen is inoperable for up to 1-2 hours at a time.


During the last 3 days, the touch screen goes dead for 9-10 times a day however today is the worse. It's already gone dead 10 times & it's only 2:27PM ET.


I tried calling Apple Care today but the lady just scheduled an appt at a Genius Bar for Monday Oct 12th.


It seems like this issue is affecting phones that don't have the new 3D touch....

Oct 6, 2015 1:32 PM in response to beecccca

OK, my screen is officially dead... Tried yet another reset via the Restore iPhone feature in iTunes at the advice of Apple Care rep & as I suspected... Nothing.


My issue might be a little different from everyone else's problem though. An hour after I posted, I began having problems with a white bar appearing in various widths on the upper third of my screen.


Now I'll have to wait for my Genius Bar appt Monday Oct 12th... Jeez that's a long time away...

Oct 7, 2015 9:01 AM in response to beecccca

I have been having the same exact issues. It's funny that so many of us are experiencing the same thing & when calling Apple Support and making appointments with the Genius Bar they seem totally clueless as to what is happening. Apple told me that they would have to charge me 269 dollars to replace my 5s, which is absurd considering this is obviously an update issue.


I've had to get a loaner phone from my carrier because in order to use my phone I would have to hard reset almost every time I try and use it. Absolutely ridiculous Apple!

Oct 8, 2015 12:32 AM in response to beecccca

Same problem... iPhone 5 running iOS 9.0.2. 2 Times already I want to pick up my phone and I can't slide the screen to unlock it.

It's not responsive at all. All the background apps are working though. I get mail notifications, I receive calls (which I can't answer......).


Only way out of this is "hold the home button + power for ~10 seconds" so it reboots. Definitely a software bug.


Ever since iOS 9 I'm starting to really hate my phone... I mean look at the "music app" or the new default "podcast layout".


After you've spent like 10 minutes finding where the shuffle button is.. .


<Edited by host>

Oct 10, 2015 9:12 PM in response to beecccca

Apple is making me feel always concerned when updating a new iOS. This is terrible for business, you know?

same issues, sometimes touch won't respond as accurately as before, especially when mult touching. Looks like the system will priorize one touch over the other because of milliseconds of difference, leading to weird user experience.

using ipad Air 2.

Oct 12, 2015 9:13 AM in response to Scarlett Stormborn

I have an 5s running 9.0.2 & so far this is what I have tried since my last post & none of if has worked for me, maybe someone else will have luck.


  • Soft Rest
  • Factory Reset (Through iPhone & iTunes 3-4 times)
  • Configured phone as new.
  • Turned Siri off.
  • Downloaded & installed the 9.0.1 Beta


The only thing that actually does work for me is putting my phone to sleep, as soon as I wake it up again it works for about 3 minutes & then it's like I'm playing with a Oujia board.


Next i'm going to see if I can downgrade back to a 8.0 version and see if that helps. Until this issue is resolved I've been banished to the pits of Android ****, so thanks a lot Apple. QQ

Oct 12, 2015 10:58 AM in response to Scarlett Stormborn

Here are my updates:

+ jumpmantnb, I already have autolock set to Never (I always lock manually), and I still do have the problem. I'm constantly locking my phone, though, so maybe it's the locking _process_ that's involved? I haven't seen that this is related to my phone being locked, so I haven't taken the drastic step of removing my passkey.

+ Scarlett, thanks for sharing your process. Because of what you've experienced, I'm not doing a factory reset on my phone to try to solve the problem - if it didn't work for you, I don't see a reason for me to go through the pain and frustration of doing it myself.

+ I had a Genius Bar appointment on Saturday. Chris in Seattle looked at my phone, and could find no evidence of misbehavior, after running all diagnostics and checking briefly in the logs. He insisted that, if there were posts in the communities, Apple engineers would be on the case. I asked if there were any mechanism where he could escalate his issue to Cupertino or something, and he said there wasn't, but not to worry. As far as I can tell, if the Genius Bar guys don't see anything wrong, there's no reason to believe that anyone anywhere is actually looking at this until/unless someone tells us otherwise. And there's no handoff between the people who are receiving reports of the problem and the people who in theory might fix it. Apple, if there's ANYONE paying ANY attention to this, it sure would be nice for you to assure us that there isn't a massive black hole in the communications chain. BTW, Chris did say that there was nothing wrong with my phone's hardware, and suggested a factory reset might fix the problem, and that, even if it didn't fix the problem for someone else, maybe it would fix it for me, it was worth a try.

+ I talked with someone who worked at Apple earlier. I think he had been an intern on the iPhone team. He said, based on what I reported, that it was a GPU overload issue, and a replacement phone might solve the problem.

+ I did test just leaving the phone alone when the touchscreen became locked. After a few minutes, it DOES fix itself, at least in my case. Which means that, even if my phone enters this locked state, there's almost no chance I can ever bring it to an Apple store to demonstrate the situation. If any of you ever have an opportunity to show it to an Apple employee in this bad state, please make sure they see it.

+ Scarlett, please let us know about your downgrade attempt to 8.0. At this point, my ideal solution would be to downgrade and not upgrade again until Apple acknowledges that this problem exist and confirms that it has been fixed. A 6+ phone should not experience these problems. I deeply regret having upgraded to iOS 9. And I'm puzzled, but glad, that my wife's phone is not having this problem.

ios9 update -> now touchscreen problems

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