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ios9 update -> now touchscreen problems

Ever since I updated to ios 9, my iphone 5s touchscreen is acting crazy. The accuracy of where I touch or slide vs. what the iphone thinks I did is completely off. The phone seems to have a mind of its own too, it starts opening apps and stuff when I'm not even touching it. Then other times it freezes completely for 5-10 minutes. It is nearly impossible to shut it off because it won't swipe when I initiate the turn off screen. The home button works fine. Every once in a while the phone will act normal for like 15 minutes and then it goes crazy again!! Anyone else?? This just started a couple days ago after I did the ios 9 update.

iPhone 5s, iOS 9

Posted on Sep 21, 2015 9:02 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2015 9:05 AM

Hi beecccca,


Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPhone can't be powered off and the touchscreen is opening apps on its own. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.


If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

Restart your iPhone, iPad, or iPod touch - Apple Support

To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.

Cheers

316 replies

Oct 12, 2015 1:42 PM in response to beecccca

I have the same problem others have reported with the touchscreen the IOS 9.0.1 update.

I tried the rest to factory defaults which did nothing for the problem.

IOS 9.0.2 did not help.


If I open the iPhone 5s with the Home button and the touchscreen is unresponsive I find that pushing the Sleep/Wake button at the top then using the Home button to reopen the phone restores the touchscreen functionality.

Oct 13, 2015 11:39 AM in response to jgrantne

From what I've read that is correct, we can't downgrade to the 8.0 versions any longer. I think I've given up on my 5s until the new update comes out to fix this issue, I just got my 6s in the mail today it works just fine, but it tried to get me to upgrade to 9.0.2 I found that comical.


I really wish that Apple would make some sort of acknowledgment toward this situation, I met another girl yesterday having the same issue - so it's clear that it's happening to a lot of users. Your Quality Assurance team is slacking Apple, BIG TIME.


Good luck guys!

Oct 13, 2015 3:59 PM in response to beecccca

My iPhone 6 Plus 64gb has been a nightmare since the 9.0.2 update. Here is a list of symptoms I'm experiencing:


  • Intermittently responsive touchscreen
  • iOS randomly "clicks" different areas of the screen without any input; it's like someone hacked into my phone and is controlling it remotely!
  • Sluggish performance
  • Requires frequent resets to clear problems.
  • Problems occur 90-95% of the time, rendering the phone useless.


WTH Apple? I've never experienced an iOS release this bad!! I've been using an iPhone since the 3G model! Please fix it ASAP!!

Oct 13, 2015 7:21 PM in response to beecccca

In addition to the touchscreen problem, which I have, has anyone else noticed their screen colour is off? I now have a border of around the screen that is more yellow, or the centre looks more pink -- not sure which is the "normal/original" colour anymore.


My phone is only 7 months old so for the screen to go weirdly-coloured is really astounding.

Oct 14, 2015 9:42 AM in response to beecccca

I suspect the new update highlighted touchscreen problems we've all had for some time... As I posted earlier, I received my new 6+ from Verizon & it's been working fine (knock on wood). First thing I noticed with the next several days is how responsive my screen was & it made me realize my touch screen had long been kind of flakey & just crapped out once I updated to iOS 9 & 9.0.2.


My wife & son have 5s phones & since updating their touchscreens have worked fine. My wife is experiencing some buggy issues with texting & something with her contacts being messed up but overall ok...

Oct 14, 2015 9:54 AM in response to beecccca

I'm running 9.0.2 on my iPhone 6+ and have the following issues with delays.


  • Phone is locked. Scan my fingerprint to unlock and it doesn't respond for some 5+ seconds.
  • On the home screen, swipe to changes pages. Nothing happens for 5+ seconds.
  • Within application like Safari or Messages, double-click on home button to switch app. Nothing happens for 5+ seconds.


I have rebooted my phone which buys me sometime but this is a joke. It's getting bad Apple. This needs to be fixed.

ios9 update -> now touchscreen problems

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