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ios9 update -> now touchscreen problems

Ever since I updated to ios 9, my iphone 5s touchscreen is acting crazy. The accuracy of where I touch or slide vs. what the iphone thinks I did is completely off. The phone seems to have a mind of its own too, it starts opening apps and stuff when I'm not even touching it. Then other times it freezes completely for 5-10 minutes. It is nearly impossible to shut it off because it won't swipe when I initiate the turn off screen. The home button works fine. Every once in a while the phone will act normal for like 15 minutes and then it goes crazy again!! Anyone else?? This just started a couple days ago after I did the ios 9 update.

iPhone 5s, iOS 9

Posted on Sep 21, 2015 9:02 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2015 9:05 AM

Hi beecccca,


Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPhone can't be powered off and the touchscreen is opening apps on its own. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.


If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

Restart your iPhone, iPad, or iPod touch - Apple Support

To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.

Cheers

316 replies

Oct 16, 2015 12:17 PM in response to VIC4220

Yesterday I was texting. My touchscreen froze. Ah well, here we go again! But then... it started typing on its own. bb B - lots of Bs and spaces. Fortunately, it never actually sent, but it did feel like my iPhone was possessed. It was in this state for about a minute or two. I suspect that the keyboard happened to be on-screen at the time the touchscreen went crazy, and that it somehow was processing phantom touches right over the b in the keyboard rather than where I was trying to touch. If your phone has been having this issue, it might be interesting to load a keyboard and see if you see the same thing. For now, I'm going to leave the text interface on my phone and see if it happens again.

Out of curiosity, is anyone tweeting about this? I'm really beginning to wonder whether we're talking to a black hole here. Has anyone actually seen any published store about this? Maybe we need more visibility.

Oct 16, 2015 12:28 PM in response to Schroederius2

Apple doesn't actually have an official Twitter account. At this point, I'm thinking that was probably a smart choice considering the amount of backlash they would be getting after releasing this pathetic iOS. Yesterday I was looking for some sort of evidence that they are working or even acknowledging this, and I couldn't find any. As someone who has all things Apple & constantly has to get into the debate of the overpriced products, it's really sad that the multi-billion dollar company with 'overpriced' products can't even send a fledgling to lift a hand in the forum or in any sort of media to say "Hey guys! Thanks for your support we are working on fixing this for you." Their employees at the Genius Bar & at Apple Support are just as clueless as most of us are as to what is actually happening.

Oct 16, 2015 9:14 PM in response to Scarlett Stormborn

HI there , I am Mathew from hk , I faced same screen frozen issue since updated to iOS 9 , I tried reset /restore my iPhone and issue still remain , sometimes I can't even swipe to enter the welcoming page after restore . This week I have even upgarded to 9.1 beta 5 , the touch issue is still here but I think now I can use it randomly (at lease better the 9.0.2) , please fix this problem ! Thanks

Oct 17, 2015 12:57 AM in response to beecccca

Apple Apple Apple...... Just give back iOS 8 to iPhone 5 and 5s Users please!!!! Your are screwing up our phones with this stupid update!!!!

IF you wanna do people happy, then start signing iOS 8 again please! Think about us on the iPhone 5 and 5s, we have to go trough all those problems!!!

Also I have this same problem, my screen isnt working, cant slide, etc. And I cant restart/force restart, because my home button dosen't work!

Oct 17, 2015 1:36 AM in response to HackT0se_Lamah_L33t_Sawse

It wouldn't surprise me at all if this was a sneaky move by Apple to sell more 6s phones by rendering all previous models useless!


But I'd hardly call it "well Played" HackT0se_Lamah_L33t_Sawse.

Not only are they seriously ******* off the majority off iPhone users who don't have the latest model but their tainting their reputation for quality... whilst I would never move to Samsung, these iOS9 issues along with the lower quality build of the iPhone 6/6s range has got me thinking are Apple losing it? Since iOS9 f**ked up my iPhone 6 I've been using my old iPhone 4 and that thing is built like a tank! Sure its heavy and slow in comparison, but you can drop it, sit on it, abuse it and doesn't feel like its gona break, plus it doesn't look like every other android phone out there, which to be honest the 6 does!


As far the "don't do a restore from a backup" is concerned, well ***!!!!!

Thats one of reasons we love Apple isn't it?.... The "eco system", it works, its safe and convenient.

So I spend mega bucks on a new phone and have to input each of my contacts, downloads all the apps, create mail accounts and change all the preferred settings one by one.... this could take days depending on your contact list!


Anyway... I understand that s**t happens and some things are unforeseen and in fact I usually expect a little bugginess with new OS's, but a simple response from Apple saying they're aware and that they're fixing the issue would put all our worries at ease and restore faith in the Apple brand.

Oct 18, 2015 4:14 AM in response to mario49

i had this problem about 2 weeks. my iphone freezed about any 30 second and i had to reboot 50 times every day. this trouble has persist till today. my iphone is ok from morning until now. i restored 3 times to downloaded 9.0.2 update. i dont know what had happend! but i think may be apple company released a back door for th9is problem. perhaps this problem return again tonight.

Oct 18, 2015 6:22 AM in response to beecccca

I have the same problem too! iPad Air 2, stock firmware, not working as good as the iOS 8.4 before, at lest for now the only one that i encounter is this extremely stupid unresponsive touch screen. I play some rhythm-based games which means that even the 0.01 sec of touch screen responsiveness is really important here. Today i just finished upgrading to iOS 9.0.2 and i really regret this action, some times the screen freezed when i play and makes me have poor performance in these rhythm-based games(Cytus, O2Jam, Love Live, OSU!). My issues is whether suddenly the screen have delay like 1 or 2 sec before my touch is processed, or maybe i have already lift my finger but the screen thinks that i still holding the touch, or even worse is completely freezed for some seconds!


As a programmer, i may speculate that this problem can be because apple make a big change to the iOS core, since apple claims that there is a big reduction in the installed size of the operating system, and then some bugs occur there, but when i encounter that this bug is only related to the screen, i think this is also related to the system that is used to handle the 3d touch of iPhone 6s(+) and also posibly because of new API that is going to be used by iPad Pro? i don't sure but something that i am sure is this is either the problem with the OS, or the compatibility of the applications with new iOS. Maybe Apple should let us to be able to downgrade again to iOS 8 or force the application developers to fix their compatibility issues and recompile their application again, in case Apple unable to fix this issue which is really makes me mad.


Reply me by email, Apple, if you have something to say.

Oct 19, 2015 12:10 AM in response to beecccca

Well I just tried to talk to Apple via the Chat support but it's not working right now. I wonder if they are getting overloaded with people's complaints?


Also as a side note I sent an email to Mr. Cook linking to this thread. No response yet (as expected) but fingers crossed* that he MIGHT (unlikely?) see this and SOMEONE will do something about this!!


REALLY unfair for those who take good care of their phones only to have something out of their controls to render their phones useless. Unacceptable really.

ios9 update -> now touchscreen problems

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