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ios9 update -> now touchscreen problems

Ever since I updated to ios 9, my iphone 5s touchscreen is acting crazy. The accuracy of where I touch or slide vs. what the iphone thinks I did is completely off. The phone seems to have a mind of its own too, it starts opening apps and stuff when I'm not even touching it. Then other times it freezes completely for 5-10 minutes. It is nearly impossible to shut it off because it won't swipe when I initiate the turn off screen. The home button works fine. Every once in a while the phone will act normal for like 15 minutes and then it goes crazy again!! Anyone else?? This just started a couple days ago after I did the ios 9 update.

iPhone 5s, iOS 9

Posted on Sep 21, 2015 9:02 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2015 9:05 AM

Hi beecccca,


Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPhone can't be powered off and the touchscreen is opening apps on its own. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.


If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

Restart your iPhone, iPad, or iPod touch - Apple Support

To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.

Cheers

316 replies

Oct 19, 2015 12:34 AM in response to pearlgrey

yesterday tried my iphone 5 to ios 9.1 beta still no use

problem still persists

seems apple issued ios 9 to only iphone 6 which supported 3d screen

but unfortunately they provided download link to all phones which dodesn't have capability for 3d screen

so problem arises to all phone which doesn't support 3d screen

now phone is totally useless to me

Oct 19, 2015 2:51 AM in response to vasrao

Wow now they are saying this is not a known issue.. that means apple is not doing anything for this issue.


Actually, the update will only install the features available for the iPhone model it’s being installed on. The update will not install options for 3d if the feature doesn’t work on the iPhone. This is not a known issue and there are millions of other users who have downloaded iOS 9 on their devices that are not 3d enabled.

Oct 19, 2015 11:58 AM in response to iMohitakar

I have done a fresh install as a new iPhone and for about an hour it seemed ok but it has started to return already. Clearly there is something going on here. I've been an iPhone user for 6 years and have never had issues like these before and my 5s is in much better condition then my previous 4S (Scratch and dent free etc.). Something I've noticed is that it happens more frequently when multiple apps are open. i really hope this is addressed. My phone will freeze or the screen will misread input or respond before I even touch it. Quite frustrating given the expense of being a consistent apple user (MacBook Pro, iPad , iPhone).

Oct 19, 2015 2:14 PM in response to beecccca

I have exactly the same issue. I use my phone for work and everything - and its effectively useless. I can't get thru a txt without it freezing or deciding to open up other applications. Its driving me crazy! I hope someone hears from Apple on this soon!


I have done all resets - and find the only thing that works for a short time is the hard power off. But sometimes when i go to enter in pin - it won't acknowledge me touching the keypad. So i am worried at some point I won't get back into my phone.

Oct 20, 2015 2:24 AM in response to beecccca

I have same problem with Iphone 6 and IOS 9.0.2. Sometimes touch screen working better, but sometimes it freezing before logging passcode. I have been tried hard reset, soft reset, deleted all settings, but anything didn't work for me. Always same touch screen problem. I don't use Touch ID anymore. Touch ID made this touch screen problem always. I hope that Apple fix this problem.

Oct 20, 2015 12:27 PM in response to teemu13

hey everyone,


i have the same issues since the update.

i went to the apple store and they changed the display. after that it worked for about 2 days and then it began slowlyagain. first it started to do thinks by itself and now it's nearly completly useless. sometimes it works for a few commands...

i have my next date at the store next week, hope to get a new phone..

even if i think that it's definitly a iOS issue...


best regards from germany

Oct 20, 2015 7:03 PM in response to beecccca

I have the exact same problem with the touch screen since the update. Also tried to hard;soft reset and etc and nothing works. But sometimes the phone backs working again for some hours.


What I've notice that might "ease" the problem - at least for some hours - is to press the Home button 3x, activate the ZOOM feature, tap the screen with the tip of your 3 fingers (together) press the zoom in and zoom out. The phone will back on working for some hours =)

Oct 20, 2015 9:52 PM in response to Bender34

Not sure if my problem, on an iphone 6 with 9.0.2 is similar, but I too started getting the random screen activity. It seems to happen only during phone calls for me. My phone just mutes automatically during the call (the mute button goes on), or sometimes it does the "add call" button just below it during a call, which leads it to open the contact list.


But I figured out that it's not specifically activating those buttons. It's actually randomly doing a pin-point "press" on the screen in a (not perfectly) vertical row area around 1/3 the way in from the left. I have been doing some experiments to prove this. During phone calls, I switch to the notepad and activate the "scribble" function. During the call, you can see a little black dot for each place the phone is self-activating the screen. When it was on the phone call page, it was just muting and adding a call when the dot was in that particular area of the screen. But with notepad you can see all the places it's "touching" during a call, including the "return to call" green bar at the top of the screen which does just that (where it will then likely mute during the call).


I'm now experimenting with the accessibility function where it says "press for x seconds before registering a press." I've made that 0.25 seconds which is not noticeable with human usage, but may be stopping the registration of these sudden, momentary computer-generated touches. Will report back if that's the fix.


The other possiblity for me is I just had Apple fix the bad selfie camera which was moving out from under the screen mask. Maybe they damaged something during the process or gave me a bad touchscreen (did the work mid september around the same time as the 9.0 update. Meanwhile, the new camera is already starting to move too! So maybe I'll have them replace it all again and maybe THAT will be the fix for this. If it is this screen issue, then it's not the iOS9 situation...

Oct 20, 2015 10:32 PM in response to calbear_92

I noticed too my phone usually gets "pressed" along a certain side of the screen. After seeing what you did I opened Notes and got it to "draw" where the problem usually occurs. I got this:

User uploaded file

this happened completely on its own. I have no idea why it just does this.


On a side note, I spoke to someone from Apple on their Chat support service. I showed them this thread and they assured me that it is "pinged" for their engineers to look at....


Has anyone else gotten their screen replaced OR gotten their phone replaced, and have the problem fixed?


I can't get my iPhone fixed in the country I am in currently and I'm thinking about getting it fixed in another country that will do it. But I would be asking my friend and I'm just wondering if the success rate is good before I do that.

Oct 21, 2015 12:09 AM in response to pearlgrey

Thanks for this. It will be great to hopefully find out if Apple are indeed looking to fix this problem. I have had my screen replaced - its what i thought was originally wrong with the phone after i had a cracked screen replaced. But it didn't make any difference. So I would stick to waiting for a resolution or seeing if Apple will fix in another country - due to me getting my screen replaced from a non apple repair shop - my phone is now not under warranty, so have to wait for a fix!

Oct 21, 2015 12:11 AM in response to daniellekimpton

I have tried alot of suggestions in this thread to help keep my phone working - Pearl Grey suggested these steps:

Siri- off

Spotlight Search - off

Handoff - off

Reduce Motion - on

Background App Refresh - off

Auto-Lock - Never

Restrictions - Off

Control Center - Off


And then I also "close" any apps I'm not using (double-click home, swipe up), only using 1 app at a time. It's a pain but I think it's helping a bit...I can go a few hours of normal use before the touchscreen starts acting up.


Then I have to press the sleep button, home button, etc a few times until it goes back to normal for a bit. If I leave the phone alone for a longer period of time (1 hour +) it seems to go back to normal too.


This has definitely helped. I have also turned off Touch ID - and this helped further.


Still a bit temperamental - but not as bad as before.


Good luck everyone! I do hope Apple get this sorted ASAP!😠

ios9 update -> now touchscreen problems

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