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beecccca Author

Level 1

26 points

ios9 update -> now touchscreen problems

Ever since I updated to ios 9, my iphone 5s touchscreen is acting crazy. The accuracy of where I touch or slide vs. what the iphone thinks I did is completely off. The phone seems to have a mind of its own too, it starts opening apps and stuff when I'm not even touching it. Then other times it freezes completely for 5-10 minutes. It is nearly impossible to shut it off because it won't swipe when I initiate the turn off screen. The home button works fine. Every once in a while the phone will act normal for like 15 minutes and then it goes crazy again!! Anyone else?? This just started a couple days ago after I did the ios 9 update.

iPhone 5s, iOS 9

Posted on Sep 21, 2015 9:02 AM

Top-ranking reply

mario49

Community Specialist

Posted on Sep 22, 2015 9:05 AM

Hi beecccca,

Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPhone can't be powered off and the touchscreen is opening apps on its own. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

Restart your iPhone, iPad, or iPod touch - Apple Support

To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.

Cheers

View in context

316 replies

Oct 21, 2015 11:40 AM in response to beecccca

Yes please let us know if it works, i have an appointment today with my carriers technician and i would rather do the update than go over there

Oct 21, 2015 11:59 AM in response to jumpmantnb

It is listed specifically as one of the fixes.

Oct 21, 2015 12:10 PM in response to Kilgore-Trout

Yeah, well I don't know about you but I currently don't have much faith in Apple's 'bug fixes' 😐

Oct 21, 2015 12:11 PM in response to Kilgore-Trout

Not that I can see in the list?

Oct 21, 2015 12:19 PM in response to TheGlobeSeries

It actually doesn't say anything about this problem at all.

Apple's full release notes are below:

Live Photos now intelligently senses when you raise or lower your iPhone, so that Live Photos will automatically not record these movements
Over 150 new emoji characters with full support for Unicode 7.0 and 8.0 emojis
Improved stability including CarPlay, Music, Photos, Safari, and Search
Improved performance while in Multitasking UI
Fixes an issue that could cause Calendar to become unresponsive in Month view
Fixes an issue that prevented Game Center from launching for some users
Resolves an issue that zoomed the content of some apps
Resolves an issue that could cause an incorrect unread mail count for POP mail accounts
Fixes an issue that prevented users from removing recent contacts from new mail or messages
Fixes an issue that caused some messages to not appear in Mail search results
Resolves an issue that left a gray bar in the body of an Audio Message
Fixes an issue that caused activation errors on some carriers
Fixes an issue that prevented some apps from updating from the App Store

jgrantne

Level 1

0 points

Oct 21, 2015 12:34 PM in response to Scarlett Stormborn

Yea, but we'll have 150 new emojis! YAY!!!

farmdwg

Level 1

0 points

Oct 21, 2015 1:16 PM in response to Scarlett Stormborn

So far so good.

I'm on a 6+ with 9.1 now.

Oct 21, 2015 2:49 PM in response to Scarlett Stormborn

I have an Iphone 6 - i have just downloaded new version - but i did reset my phone back to original settings before upgrade given i had changed so many things previously. I have reactivated TouchID - Everything seems to be working well so far. I will update later today with progress! D

Oct 21, 2015 2:56 PM in response to beecccca

so my Iphone 6+ is running ios 9.1 and the issue is still there

Oct 21, 2015 3:29 PM in response to jumpmantnb

I swear - until i read your message - mine was working fine! 😉

Now its back to square one - right hand side of keyboard not working correctly - and huge delays in typing, or in general typing its own thing! Soo Frustrating!

I have turned TouchID back off - and done a hard reset of phone - hopefully it will at least get it back to were it was at least a little manageable.

Oct 21, 2015 3:48 PM in response to beecccca

I updated my 5s 34gb to 9.1 and it changed absolutely nothing.

teemu13

Level 1

0 points

Oct 21, 2015 11:40 PM in response to beecccca

I updated my Iphone 6 To ios 9.1. Touch screen problem still here, but I think that it's working a little bit better. I will test it more today and I can tell to you how it works.

teemu13

Level 1

0 points

Oct 22, 2015 2:18 AM in response to beecccca

Now my phone is bad. Touch screen make own things or freezing all the time. If I write to message, phone would open some other program to screen or cursor going somewhere else. If I can, I want to downgrade my phone back to ios 8. I hope that Apple can do something about this problem. Phone change is not a option, because problem is really ios 9.